---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Content Understanding release notes

# Content Understanding release notes {#ariaid-title1}

Release version: Australia  
Updated July 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.

## About Content Understanding {#content-understanding-rn__content-understanding-rn-highlights}

* Capture structured data from documents, review extracted values, and integrate the results into downstream processes.
* Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.
* Use a multimodal tool to process documents and images within custom skills.
* Enable document chat in Virtual Agent.
* Summarize attached files linked to records on a large scale to facilitate comprehension and decision-making.
{#content-understanding-rn__ul_urk_hp2_bkc}

See [Content Understanding](https://www.servicenow.com/docs/access?context=content-understanding-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.{#content-understanding-rn__content-understanding-rn-highlights-2}

## Activation and other requirements

Important:  
Content Understanding is available in the ServiceNow Store.

## Australia {#ariaid-title2}

The ServiceNow®
Content Understanding application replaces Now Assist in Document Intelligence. It brings multimodal generative AI to document and image processing, extracting key data, answering natural-language questions, and generating summaries from unstructured text, tables, and images.

### What's new {#content-understanding-rn-release__content-understanding-rn-new-features}

[Extract information from documents](https://www.servicenow.com/docs/access?context=cu-extract-information-from-document&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Capture structured data from documents, validate extracted values in an intuitive review interface, and integrate the results into downstream processes.

[Content insights AI agent](https://www.servicenow.com/docs/access?context=cu-content-insights-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Extract information, answer questions, and summarize documents and images to accelerate agentic workflows.

[Attachment Summarization](https://www.servicenow.com/docs/access?context=attachment-summarization&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
:   Read and summarize the content of uploaded documents, extract key information in near real-time, and significantly reduce manual triage time for agents.
{#content-understanding-rn-release__content-understanding-rn-new-features-1}