Configurable Workspace release notes
Release version: Brazil
Updated September 10, 2026
1 minute to read
The ServiceNow® Configurable Workspace application provides tools to agents, case managers, help desk professionals, and managers for answering customer questions and resolving customer problems. See the following sections for release notes by version.
About Configurable Workspace
- Capture and edit record information with customizable form fields.
- Send and receive comments, work notes, and emails.
- View a history of updates and communications within a record.
- Attach files and knowledge base articles to a record.
- Organize and filter lists of records, such as cases, tasks, or incidents.
See Configurable Workspace UI for more information.
Activation and other requirements
- Activation information
- Configurable Workspace is a ServiceNow AI Platform feature that is active by default.
- Browser requirements
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Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.
Brazil Early Availability
The September 2026 release expands customization and AI-powered capabilities for lists, form templates, and declarative actions.
What's changed
- AI gradients for declarative actions
- Customize declarative action buttons with AI gradients that visually indicate when users are interacting with AI-powered experiences.
- Dynamic schema field type for forms
- Configure the dynamic schema field type for forms.
- Form template semantic search
- Configure AI-powered semantic search for form templates.
- Color labels for highlighted values
- Display color information alongside highlighted values in lists.
- List row context menu actions
- Configure context menu actions for list rows.
- Group similar items
- Use AI to group similar records in a list based on their short descriptions and generate a group summary.
- AI indicators for lists
- Use a system property to disable AI indicators for lists.
- Predicate builder component enhancements in UI Builder
- Configure these enhancements to the Predicate Builder component in UI Builder:
- Hide the global OR operator in the predicate builder.
- All Core UI fields are supported in the predicate builder.