Next Experience Components release notes

Release version: Brazil
Updated September 10, 2026
3 minutes to read

The ServiceNow® Next Experience Components application provides the components used to build custom user interfaces. Next Experience Components was enhanced and updated in the Brazil release.

Next Experience Components highlights for the Brazil release

  • Build rich UI experiences with prebuilt system or custom components. To view the Next Experience Components API reference and usage guidance documentation, visit the Horizon site Components section.
  • Use common web component patterns and principles, such as a JavaScript framework, immutable data, and simple action handlers.
  • Reuse components across multiple user interfaces to create a cohesive experience for your end users.
  • Use preset property values to configure properties and event handlers automatically for a component. As a result, the component is ready to work when you add it to a page. Presets can connect to a controller that acts as a data resource for the component. For more information, see Automatically configure components using presets and Bind data to UI Builder pages using controllers (advanced feature).

New in the Brazil release

Table 1. Components
Component Description
Telecom Customer 360 Provides telecom agents with a unified view of a customer account including contact details, interaction history, billing information, subscribed products, and related records.

Changed in this release

Table 2. Data visualizations
Chart Enhancement
Appointment calendar
  • Apply the selected date format to all dates that display
  • Hide the time duration from the calendar header and appointment slot pills
  • Display the start and end time in each appointment slot pill
Bar Enhanced data table (including Pareto charts)
Box plot Enhanced data table
Bubble
  • Duplicate an existing data source to avoid re-entering custom filter conditions.
  • Enhanced data table
Calendar
  • Freeze section headers in a view
  • Scroll-based view data refresh
  • Add custom label and icon for calendar events
  • Reorder and hide event details such as time and description
  • Design token support
Dial Update the data visualization in real time
Gauge Update the data visualization in real time
Geomap Enhanced data table
Heatmap Enhanced data table
Indicator Scorecard "Follow breakdown relation" provides the user with a list of defined breakdown relations based on the breakdown they choose.
Pie/Donut Enhanced data table
Pivot table Duplicate an existing data source to avoid re-entering custom filter conditions
Resizable panes Pane position layout
Schedule recurrence
  • Create recurring events using voice or text input with generative AI support for pro plan users.
  • Update the event day automatically based on the event start date
Single Score Update the data visualization in real time
Time Series
  • Compare multiple time periods "period over period" using the 'Compare period over period' setting available in the Config, Date Range section. When active, separates a data set into individual data sets and separates graphics that overlap in the chart. For area, line, spline, and step.
  • In addition to stacked columns and side-by-side columns, the normalized columns chart variation for comparing the relative balance of a series when the actual magnitude is secondary.
  • Duplicate an existing data source to avoid re-entering custom filter conditions
  • Data visualization chart migrated from Xenolith to Highcharts library. Charts are rendered by an updated charting engine, with no change to your existing charts, configurations, and data sources.
  • Visually refreshed charts and interaction improvements:
    • Legend pagination
    • Hover over legend item to highlight corresponding series in the chart
    • Legend pagination
    • Improved separation and readability of columns in charts
  • Enhanced data table

Activation information

Next Experience Components is a ServiceNow AI Platform feature that is active by default.

Accessibility information

To view Next Experience Components accessibility conformance information, refer to the components section of the Horizon site Components section. The Overview for each component contains accessibility (A11y) information.

Related ServiceNow applications and features

UI Builder
UI Builder is a low-code tool that helps enable you to build pages for workspace and portal web-based experiences.
Configurable Workspace UI
Use components to build custom workspace experiences for agents who solve internal or external customer issues.