Configuration Management Database (CMDB) release notes

Brazil Release Notes

Release

brazil

ft:locale

en-US

ft:publication_title

Brazil Release Notes

ft:clusterId

bundleId

Configuration Management Database (CMDB) release notes

Release version: Brazil

Updated September 10, 2026

4 minutes to read

The ServiceNow® Configuration Management Database (CMDB) application stores data about the infrastructure of your organization. See the following sections for release notes by version.

About CMDB

Lets you build and store logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization.
Serves as a centralized location for full visibility into your IT environment.
Monitors your network and help improve stability and performance.
Enables and enhances the effectiveness of other ServiceNow applications, such as problem and change management, to support needed business goals.

See Configuration Management for more information.

Activation and other requirements

Activation information

Configuration Management Database (CMDB) is a ServiceNow AI Platform feature that is active by default.

The Brazil release includes an installation of CMDB Workspace. However, you can download the latest version of CMDB Workspace store app so that you can use its latest features in your Brazil instance. For more information, visit the ServiceNow Store.

Upgrade information

Dynamic IRE is now enabled by default on zBooted instances, while on upgraded instances that are using Static IRE, you can switch into using Dynamic IRE. Key benefits from the new Dynamic IRE engine include CI identification using an improved dynamic process and automatic updates of IRE identification rules during ingestion of data payloads.

For more information, see Dynamic IRE.

Brazil Early Availability

The September 2026 release merges the CMDB Workspace and Service Graph Workspace features, updates several roles, and deprecates Service Graph Workspace as part of this change.

What's changed

CMDB Workspace merged with Service Graph Workspace features: Service Graph Workspace is deprecated as of this release. CMDB Workspace will have Service Graph Workspace features.
ServiceNow Otto replaces Now Assist name: Now Assist and Moveworks experiences is renamed to ServiceNow Otto (Duplicate CI Remediator).
Reset certification tasks: Reset a certification task to restart the certification process for the task. Reset sets all certification results for the task to a 'Review not completed' state and removes any comments that were added.
Review certification tasks: When opening a task that isn’t closed, the Review not completed tab is selected by default for a quick access to task review. An Important information panel is now available throughout the task review process, that provides key details for the task such as special instructions and the ‘Allow field updates’ setting. You can attach files, such as supporting documents for various findings, to a task, and also, a percent complete number shows on the task page. The percent complete number is calculated as various certification activities are complete and reflects on the task review progress in real time.
app_service_owner role contains the app_service_user role: Use the app_service_owner role to grant create, read, update, and delete access to Service Instance records without granting the broader itil role. The app_service_owner role also includes the app_service_user role.
Dynamic IRE Adoption: Dynamic IRE is now enabled by default on zBooted instances, while on upgraded instances that are using Static IRE you can switch into using Dynamic IRE. Key benefits from the new Dynamic IRE engine include CI identification using an improved dynamic process and automatic updates of IRE identification rules during ingestion of data payloads.
Inaccesible Records Indicator: You can now review details about the outcome of a policy execution in the policy record in the CMDB Data Management Policy Executions [cmdb_data_management_policy_execution] table. Review the Wok Notes and the Activities fields and use details such as the number of CIs that weren't processed because they exist in other tasks, and access issues preventing processing of CIs to mitigate issues, for example, by updating the policy configurations or by updating user permissions.
Unified Map performance improvements for Safari: Unified Map now detects when it's running in Safari and disables edge animations by default to avoid a severe performance issue. This behavior applies to any workspace using the Unified Map template and its shared components, so pages built on that template are protected from the same issue without additional configuration.

PA Indicator Optimization: Indicator conditions enable you to associate an indicator source with a single scheduled data collection job.

What's deprecated or removed

Itil role removed from app_service_admin: The sn_cmdb_editor and app_service_user roles replace the itil role within the app_service_admin role. While you can still view Service Instance records and use Unified Map, viewing related items for a CI, such as linked incidents or changes, still requires the itil role.
sn_getwell_cis_processed_via_ire database view removal: sn_getwell_cis_processed view_ire is deprecated.
CMDB Baseline, Dependency Views, and CMDB Relationship editor: Starting with the Brazil release, CMDB Baseline is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Unified Map provides the latest experience for this functionality.

Plugin information

New plugins: CMDB app roles (com.snc.cmdb.app.roles): Updates to roles and access controls used for managing CMDB features and tables. For example, updates to the app_service_admin role and access controls used for managing Service Instances.