---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Core Business Suite release notes

# Core Business Suite release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow®
Core Business Suite application provides consolidated case and knowledge management functionalities across business units within one application. See the following sections for release notes by version.

## About Core Business Suite {#cbs-rn__cbs-rn-about}

* Lays the foundation to unify disjointed processes across business units.
* Fulfills different business needs for different personas within a single product suite.
* Provides simplified setup and conversational requester experience.
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See [Core Business Suite](https://www.servicenow.com/docs/access?context=cbs-landing&version=brazil&pubname=brazil-core-business-suite&ft:locale=en-US) for more information.{#cbs-rn__cbs-rn-about-2}

## Activation and other requirements {#cbs-rn__cbs-rn-requirements-activation}

Activation information{#cbs-rn__cbs-rn-activation-info}

:   Install Core Business Suite by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

    {#cbs-rn__cbs-rn-requirements-info-1}
{#cbs-rn__cbs-rn-requirements-info-1}

Upgrade information{#cbs-rn__cbs-rn-upgrade-info}
:
    * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
      * Foundation: AI basics to deliver insights
      * Advanced: AI to boost productivity across relevant use cases
      * Prime: Act autonomously with all AI assets, and create your own

      {#cbs-rn__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).
    * ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.

    {#cbs-rn__cbs-rn-requirements-upgrade-1}
{#cbs-rn__cbs-rn-requirements-upgrade-1}{#cbs-rn__cbs-rn-activation-details}

## Brazil Patch 0 {#ariaid-title2}

Use the simplified Knowledge module to create and manage Knowledge Base and Knowledge Base articles across departments.

### What's new {#cbs-rn-2026-09__cbs-rn-2026-09-new}

[Knowledge Base in Core Business Suite](https://www.servicenow.com/docs/access?context=kb-cbs&version=brazil&pubname=brazil-core-business-suite&ft:locale=en-US){#cbs-rn-2026-09__cbs-rn-2026-09-new-feature-1}
:   Provide specific permissions for business unit admins to own and manage Knowledge Base and Knowledge Base articles in different departments within CBS.

    The functionality is available with Core Business Suite version 3.3.2 along with ServiceNow Otto® for Setup version 5.0.20.
{#cbs-rn-2026-09__cbs-rn-2026-09-new-list}

### What's changed {#cbs-rn-2026-09__cbs-rn-2026-09-changed}

[Exploring employee support](https://www.servicenow.com/docs/access?context=exploring-emp-home&version=brazil&pubname=brazil-core-business-suite&ft:locale=en-US)
[Exploring supplier support](https://www.servicenow.com/docs/access?context=exploring-supplr-home&version=brazil&pubname=brazil-core-business-suite&ft:locale=en-US){#cbs-rn-2026-09__cbs-rn-2026-09-changed-feature-1}
:   Provide CBS admins with ia_admin and ia_user roles to give them broader permissions and control. The roles aren't available for the CBS admin by default.
{#cbs-rn-2026-09__cbs-rn-2026-09-changed-list}

### Plugin information {#cbs-rn-2026-09__cbs-rn-2026-09-plugin-info}

New plugins{#cbs-rn-2026-09__cbs-rn-2026-09-new-plugins}

:   Core Business Suite Foundation (sn_cbs_foundation): Base package with CBS support.{#cbs-rn-2026-09__cbs-rn-2026-09-new-plugin-1}

    Core Business Suite Advanced (sn_cbs_advanced): Mid-package with CBS support.

    Core Business Suite Prime (sn_cbs_prime): Top-tier package with CBS support.

Plugins planned for deprecation{#cbs-rn-2026-09__cbs-rn-2026-09-planned-dep-plugins}

:   Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base.{#cbs-rn-2026-09__cbs-rn-2026-09-planned-dep-plugin-1}

{#cbs-rn-2026-09__cbs-rn-2026-09-plugin-details}