---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Autonomous Workforce release notes

# Autonomous Workforce release notes {#ariaid-title1}

Release version: Australia  
Updated August 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Your ServiceNow®
Autonomous Workforce is made up of AI specialists, coordinated systems of AI agents that collaborate, reason, and execute end-to-end work as a collective. See the following sections for release notes by version.

## About Autonomous Workforce {#autonomous-workforce-rn__autonomous-workforce-about}

* Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope.
* Resolve requests across multiple channels with a single, unified AI persona for all requestor communication.
* Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs.
* Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively.
{#autonomous-workforce-rn__ul_nqb_j4l_hkc}

See [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.{#autonomous-workforce-rn__autonomous-workforce-about-2}

## Activation and other requirements {#autonomous-workforce-rn__autonomous-workforce-requirements-activation}

Activation information{#autonomous-workforce-rn__autonomous-workforce-activation-info}

:   Contact your ServiceNow account manager to get started with Autonomous Workforce.

    Note:  
    Domain separation is [not supported](https://www.servicenow.com/docs/access?context=domain-separation-aiw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) on this version of Autonomous Workforce. {#autonomous-workforce-rn__autonomous-workforce-requirements-info-1}
{#autonomous-workforce-rn__autonomous-workforce-requirements-info-1}

Additional requirements{#autonomous-workforce-rn__autonomous-workforce-add-reqs}

:   Your instance must be on Australia Patch 3.

    {#autonomous-workforce-rn__autonomous-workforce-requirements-additional-1}
{#autonomous-workforce-rn__autonomous-workforce-requirements-additional-1}{#autonomous-workforce-rn__autonomous-workforce-activation-details}

## Accessibility and localization {#autonomous-workforce-rn__autonomous-workforce-accessibility-localization}

Localization information{#autonomous-workforce-rn__autonomous-workforce-l10n-info}

:   AI specialist supports multiple languages for user interaction. Because language detection and generation are based on an underlying large language model, not all languages have the same level of fluency. See [Multilingual support for AI specialists](https://www.servicenow.com/docs/access?context=lang-support-aiw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.

    {#autonomous-workforce-rn__autonomous-workforce-localization-1}
{#autonomous-workforce-rn__autonomous-workforce-localization-1}{#autonomous-workforce-rn__autonomous-workforce-a11y-l10n-details}

## Version 3.2 {#ariaid-title2}

New enhancements to routing criteria, document intelligence, advanced search, and follow-up metrics.

### What's new {#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new}

[Updated routing criteria configuration](https://www.servicenow.com/docs/access?context=modify-aiw-tasks-new&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new-feature-1}
:   Enable hand-offs between the AI specialist and human agents if work is better handled by a different group or requires additional human oversight.

Document intelligence added to AI specialist{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new-feature-2}
:   Add context to the work assigned to an AI specialist, allowing it to read attachments such as screenshots, PDFs, and error logs to generate responses.
{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-new-list}

### What's changed {#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed}

Advanced search turned on by default{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed-feature-1}
:   See more richer and more relevant results to searches performed by the AI specialist.

Follow-up metric added to AI specialist performance dashboard{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed-feature-2}
:   Monitor where requests stall and where guidance can be clearer by tracking the follow-ups necessary after an initial response by the AI specialist.
{#autonomous-workforce-rn-2026-09__autonomous-workforce-rn-2026-09-changed-list}

## Version 3.1 {#ariaid-title3}

Version 3.1 is the first release of Autonomous Workforce. Contact your ServiceNow account manager for more information about access to this application.

### What's new {#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new}

[Configurable profile for a unified AI persona](https://www.servicenow.com/docs/access?context=modify-aiw-profile&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-1}
:   Customize your AI specialist's name and icon to fit your brand, and decide on its role and assignment group to determine what data and work it can access.

[Multiple task configurations for fine-tuning AI specialist processes](https://www.servicenow.com/docs/access?context=modify-aiw-tasks&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-2}
:   Configure pre-built tasks, adding your own routing behavior, response templates, search profiles, and knowledge sources, with no prompt engineering required.

[AI specialist activity and performance monitoring](https://www.servicenow.com/docs/access?context=ai-workforce-ais-use&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-3}
:   Track every record your AI specialist touches and measure its performance to see the value it brings to your team across multiple metrics.

[User-based work assignment](https://www.servicenow.com/docs/access?context=create-assign-rules-aiw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US){#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-feature-4}
:   Create assignment rules to automatically route work to your AI specialist for triage and resolution. It only acts on requests it's confident it can resolve, proposing a solution directly. Anything less certain gets handed off to a human agent.
{#autonomous-workforce-rn-2026-08__autonomous-workforce-rn-2026-08-new-list}