---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Australia Patch 4 Hotfix 4

# Australia Patch 4
Hotfix 4 {#ariaid-title1}

Release version: Australia  
Updated August 19, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Australia Patch 4 Hotfix
4 release contains fixes to these problems.

Build information:
:   Build date: 08-17-2026_1433
:   Build tag: glide-australia-02-11-2026__patch4-hotfix4-08-13-2026
Important:  
For more information about how to upgrade an instance, see [ServiceNow upgrades](https://servicenow-prod.fluidtopics.net/OSfg8SoGoJ414EmfbBJTsg "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades.").

For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#australia-patch-4-hf-4-PO__p_download-version}  
Note:  
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854).

## Fixed problem {#australia-patch-4-hf-4-PO__section_ahv_5zw_gkc}

{#australia-patch-4-hf-4-PO__all-other-fixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Virtual Agent PRB2064355 | Auto Chat executions are faulted | There is an intermittent failure in fetching the JWT token from CS, which is causing the faulted conversations. |   |
[ ]

{#australia-patch-4-hf-4-PO__all-other-fixes}

## Fixes included {#australia-patch-4-hf-4-PO__section_bhv_5zw_gkc}

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release.
Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

* [Australia Patch 4 Hotfix 3](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3146432)
* [Australia Patch 3](https://servicenow-prod.fluidtopics.net/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.")
* [Australia Patch 2](https://servicenow-prod.fluidtopics.net/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.")
* [Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")
* [Australia security and notable fixes](https://www.servicenow.com/docs/r/release-notes/australia-security-notables.html)
* [All other Australia fixes](https://www.servicenow.com/docs/r/release-notes/australia-all-other-fixes.html)
{#australia-patch-4-hf-4-PO__ul_dyj_wzw_gkc}