---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Australia Patch 2 Hotfix 5b W35

# Australia Patch 2 Hotfix 5b W35 {#ariaid-title1}

Release version: Australia  
Updated August 31, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Australia Patch 2 Hotfix 5b W35 release contains fixes to these problems.

Build information:
:   Build date: 08-31-2026_0326
:   Build tag: glide-australia-02-11-2026__patch2-hotfix5bw35-08-30-2026
Important:  
For more information about how to upgrade an instance, see [ServiceNow upgrades](https://servicenow-prod.fluidtopics.net/OSfg8SoGoJ414EmfbBJTsg "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades.").

For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#australia-patch-2-hf-5b-w35__p_download-version}  
Note:  
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854).

## Fixed problem {#australia-patch-2-hf-5b-w35__section_gny_d45_kkc}

{#australia-patch-2-hf-5b-w35__all-other-fixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Virtual Agent Web Client PRB2080992 [KB3153404](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3153404) | Virtual Agent chat doesn't work after upgrading from Australia Patch 2 Hotfix 5a W34 to Australia Patch 2 Hotfix 4b W35 | The weekly patch upgrade causes the plugin Virtual Agent Web Client (com.glide.cs.sn-va-web-client-app) to not load because the plugin goes from 29.2.5 (australia-patch2-hotfix5aw34) to 29.2.4 (australia-patch2-hotfix4bw35). | Refer to the listed KB article for details. |
[ ]

{#australia-patch-2-hf-5b-w35__all-other-fixes}

## Fixes included {#australia-patch-2-hf-5b-w35__section_hny_d45_kkc}

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release.
Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

* [Australia Patch 2 Hotfix 4b W35](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3152197)
* [Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")
* [Australia security and notable fixes](https://servicenow-prod.fluidtopics.net/qWLxHD7ly2mMbhVpM1~MRQ "The Australia release contains important problem fixes.")
* [All other Australia fixes](https://servicenow-prod.fluidtopics.net/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.")
{#australia-patch-2-hf-5b-w35__ul_igl_wcr_2jc}