---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Australia Patch 2 Hotfix 4a

# Australia Patch 2
Hotfix 4a {#ariaid-title1}

Release version: Australia  
Updated July 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Australia Patch 2 Hotfix
4a release contains fixes to these problems.

Build information:
:   Build date: 07-09-2026_1946
:   Build tag: glide-australia-02-11-2026__patch2-hotfix4a-07-07-2026
Important:  
For more information about how to upgrade an instance, see [ServiceNow upgrades](https://servicenow-prod.fluidtopics.net/OSfg8SoGoJ414EmfbBJTsg "The upgrade process moves your instance to a new ServiceNow release version. Understand the difference between upgrading and patching, release definitions, rollback and backup options, and how to test your non-production and production instance upgrades.").

For more information about the release cycle, see the [ServiceNow Release Cycle](https://support.servicenow.com/kb_view.do?sysparm_article=KB0547244).{#australia-patch-2-hf-4a-PO__p_download-version}  
Note:  
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see [KB0743854](https://support.servicenow.com/kb_view.do?sysparm_article=KB0743854).

## Fixed problem {#australia-patch-2-hf-4a-PO__section_oxl_lfz_vjc}

{#australia-patch-2-hf-4a-PO__all-other-fixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Agent Chat PRB2030144 | When a work item is in the queue but not yet accepted, the user can't update string fields on the open record | In the workspace, when a work item is in the queue but not yet accepted, the user is unable to update string fields on the open record. With these two circumstances satisfied, a focus-stealing issue occurs, where the blinking cursor is removed after a moment. | 1. Open a base instance. 2. Impersonate an agent. 3. Navigate to Service Operations Workspace. 4. Open any editable record from one of the Lists (for example, RITM, INC, etc.). 5. Select Inbox. 6. Set the agent to Available. 7. Route a chat to this agent from an incognito window. 8. While the new chat is in the inbox and the form is visible, attempt to type something in any string field on the form. {#australia-patch-2-hf-4a-PO__ol_hnx_pfz_vjc} Observe that the blinking cursor disappears. |
[ ]

{#australia-patch-2-hf-4a-PO__all-other-fixes}

## Fixes included {#australia-patch-2-hf-4a-PO__section_pxl_lfz_vjc}

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release.
Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

* 
* [Australia Patch 1](https://servicenow-prod.fluidtopics.net/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.")
* [Australia security and notable fixes](https://servicenow-prod.fluidtopics.net/qWLxHD7ly2mMbhVpM1~MRQ "The Australia release contains important problem fixes.")
* [All other Australia fixes](https://servicenow-prod.fluidtopics.net/TXTe8MPKl5ffoAV6IlfT7A "The Australia release contains important problem fixes.")
{#australia-patch-2-hf-4a-PO__ul_igl_wcr_2jc}