AI Admin Center release notes
Release version: Brazil
Updated September 10, 2026
3 minutes to read
The ServiceNow® AI Admin Center application is a single, AI‑native control hub that brings together other AI capabilities and configuration functions, helping administrators to set up and manage generative‑AI solutions from a unified experience. See the following sections for release notes by version.
About AI Admin Center
- Accelerate and simplify setup of your AI solutions in a unified experience. AI Admin Center enables you to work with multiple AI applications from a single experience.
- Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help.
- Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI.
- Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time.
- Analyze your instance data to identify automation opportunities that provide the greatest efficiency gains. View and activate prebuilt AI agents that match the opportunities, or create and deploy new AI agents for them.
- Use the ServiceNow Otto conversational experience to perform admin tasks, set up AI solutions, troubleshoot common issues, and get guided help.
- Review and evaluate the readiness of your instance for AI adoption and instance upgrades.
See AI Admin Center (formerly Now Assist Center) for more information.
Activation and other requirements
- Activation information
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AI Admin Center is available from the ServiceNow® Store.
For more information about the installation of AI Admin Center, see Configuring AI Admin Center.
Accessibility and localization
- Localization information
- AI Admin Center supports machine translation. Localization is applicable to AI Admin Center in all languages supported by the ServiceNow AI Platform.
Version 6.0
The September 2026 release adds an enhanced user experience along with new capabilities to assist your AI adoption and management.
What's new
- Automation opportunities enhancements
- Use the automation opportunities enhancements to refine your view and identify opportunities. The automation opportunities list shows quick-select filters. The Resolution steps page for an automation opportunity is enhanced to show matched opportunities for default AI agents, agent status, and tooltips with links.
- Delete custom data set analysis
- Delete a custom data source analysis that you no longer want to run for automation opportunity discovery.
What's deprecated or removed
- Calculate savings projections for automation opportunities
- Use a single savings profile formula when configuring custom data sets for automation opportunity discovery. Multiple savings projections are no longer supported.
- Daily recommendation
- The daily recommendation is no longer visible. Only three default configurations are available for custom data sets.
Version 6.1
The October 2026 release adds an enhanced user experience along with new capabilities to assist your AI adoption and management.
What's new
- AI readiness enhancements
- Use the Instance health tab on the AI readiness page to view the installation integrity and version currency of your installed AI applications and perform the required repair actions. Use the Data quality page to view the status of data quality checks.
- Upgrade readiness pre-check
- Use the upgrade readiness pre-check to plan and prepare your instance for an upgrade to a selected release and minimize post-upgrade remediation.
- View prebuilt automations
- View a list of prebuilt AI agents available for the automation opportunities on your instance.
- System property registry
- View and edit the system properties of AI applications in your instance using the system property registry.
- View assist consumption
- View your total assist consumption for the instance, along with visualizations that show assists by asset, asset type, users, and departments.
- Custom metrics
- Define custom deflection metrics, configure deflection logic, and test definitions against live data. Map assistants to custom or default definitions and activate or deactivate custom definitions with automatic fallback to the default definition.
- Intent discovery with AI agent matching
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Set up analysis of interaction data to identify intents, generate detection and resolution criteria for them, and provide a review workflow for intent curation and AI agent mapping.
What's changed
- Updated AI Admin Center experience
- The new AI Admin Center experience provides a fresh look and feel, featuring revised pages and navigation to enhance your user experience. The Next Experience AI Admin Center workspace is still supported in this release.