Agent Client Collector release notes

Release version: Brazil
Updated September 10, 2026
3 minutes to read

The ServiceNow® Agent Client Collector application enables you to monitor the service availability, performance, and infrastructure of your system. See the following sections for release notes by version.

About Agent Client Collector

  • Monitor the performance and health of your infrastructure components.
  • Enable proactive management and troubleshooting of Configuration Items (CIs).
  • Identify characteristics of components running on your servers, as an alternative to horizontal, IP-based Discovery.

See Agent Client Collector for more information.

Activation and other requirements

Note:
Agent Client Collector is available in the ServiceNow Store. For details, see the following activation information.
Activation information
Agent Client Collector is available with activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed.

Accessibility and localization

Localization information
The current available languages for Agent Client Collector are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.

Agent Client Collector for Visibility Content version 2.1.1

Agent Client Collector for Visibility Content (ACC-VC) version 2.1.1 supports discovery and software metering on Windows non-persistent virtual desktop infrastructure (NPVDI) endpoints, so software data from short-lived sessions isn't lost.

What's new

Support Windows NPVDI endpoints
  • ACC-VC supports discovery and software metering on Windows NPVDI endpoints. To reduce collection time in short-lived sessions, ACC-VC skips selected Enhanced Discovery modules, can reuse cached installed software results, and sends software installation data when the session ends.

Agent Client Collector version 7.0.1

This release enables discovering software installed by package managers and provides enhanced error tracking with the Error Framework application. Additionally, agents have enhanced efficiency when working with virtual VDI machines.

What's new

Discover portable software installed by package managers
Discover software installed on endpoints via package managers that isn't discoverable by traditional checks and policies.
Create a custom filter rule
Create a custom software filter rule to exclude irrelevant entries from Discovery in your Software Asset Management (SAM) inventory.
Configure a license key discovery rule and write a parser script
Verify software legitimacy by creating license keys on your Windows, Linux and macOS devices.
Categorize software
Use software categorization to group discovered software packages into business-relevant categories. Software categorization helps you avoid manually tagging software and provides administrative teams with an efficient inventory of software records.
Track software on Windows applications
Use improved software tracking on Windows applications. Software tracking informs you of the last time the application was used.
Require a maintenance token for Windows uninstalls
Require using a maintenance token when uninstalling an agent from a Windows device. A maintenance token provides a layer of protection so that unauthorized personnel can't perform the uninstall.
Enable a non-persistent virtual desktop infrastructure agent
Configure an agent to enable it to work in a Virtual Desktop Infrastructure (VDI) environment. VDI agents gather data more quickly than traditional agents not enabled for a VDI.
Categorize discovered browser extensions and software packages
Discover browser extensions and software packages by category. Categorization removes the need to tag software records manually and provides an accurate software inventory.

What's changed

View agent errors
Errors are now logged using the Error Framework application, instead of Service Error Management. Error Framework provides enhanced context and details for error entries, and error codes begin with the SN-ACC prefix.

What's deprecated or removed

UserAssist deprecation during SAM last-used metric collection
The Windows UserAssist registry key is no longer used to determine the last-used timestamp for installed software. The last-used value is now derived from running-process snapshots collected by the existing SAM metering poll on the endpoint, with a Windows registry Run key used for auto-start applications.