---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Agent Chat release notes

# Agent Chat release notes {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Agent Chat application enables agents to interact directly with end users through chat. See the following sections for release notes by version.

## About Agent Chat {#agent-chat-rn__agent-chat-rn-about}

* Agents interact using natural language, reducing the learning curve and allowing them to handle customer inquiries more intuitively without navigating complex menus or forms.
* Agent Chat connects directly to ServiceNow workflows, enabling agents to access customer context, update records, and resolve issues without switching between systems.
* AI-powered responses and automation handle routine inquiries, freeing agents to focus on complex, high-value interactions and improving overall productivity and job satisfaction.
{#agent-chat-rn__ul_h3k_2gd_lkc}

See [Agent Chat](https://www.servicenow.com/docs/access?context=ci-use-agent-chat&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US) for more information.{#agent-chat-rn__agent-chat-rn-about-2}

## Activation and other requirements {#agent-chat-rn__agent-chat-rn-requirements-activation}

Activation information{#agent-chat-rn__agent-chat-rn-activation-info}
:   Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see [Configuring Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-configuring&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US).{#agent-chat-rn__agent-chat-rn-requirements-info-1}
{#agent-chat-rn__agent-chat-rn-requirements-info-1}{#agent-chat-rn__agent-chat-rn-activation-details}

## Brazil Early Availability {#ariaid-title2}

Ensure that you don't miss any assignments, even when you're working outside of the workspace.

### What's new {#agent-chat-rn-2026-09__agent-chat-rn-2026-09-new}

Customize Agent Chat inbox{#agent-chat-rn-2026-09__agent-chat-rn-2026-09-new-feature-1}

:   Receive notifications of newly assigned work items in your inbox, even when you're working outside of the workspace. This new notification flag ensures that you don't miss assignments.

{#agent-chat-rn-2026-09__agent-chat-rn-2026-09-new-list}