Resolve and close an incident

  • Release version: Washingtondc
  • Updated February 7, 2024
  • 1 minute to read

    • When an issue is corrected, you can set the Operational Technology (OT) incident state to Resolved. If you're happy with the resolution, you can close the incident. The incident also auto-closes after a certain amount of time based on the incident auto-close properties.

    Before you begin

    Role required: sn_ot_incident_write

    Procedure

    1. Navigate to All > Incident > Open.
    2. Open the OT incident that you want to resolve and close.
    3. In the Resolution Information related list, fill in the following fields.
      Table 1. Resolution Information fields
      Field Description
      Resolution code Information to categorize resolved cases.
      Resolution notes Describes how the incident was resolved.
    4. Click Update.