--- Release : - zurich ft:locale : - Português ft:publication_title : - Zurich Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- Zurich Customer Service Management - [Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CustomerServiceManagement.html?contentId=Q5La0EdSMSrR4DFavIRGtQ) - [Explorar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/exploring-csm.html?contentId=65y9X1cyhDoeWLDi~j1MrA) - [Foco e finalidade de CSM e. ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-and-itsm-success-framework.html?contentId=z9nCVbZqzyc8ih_VkFIH3Q) - [Gerenciamento de dados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-data-management.html?contentId=ZMEIzNpd1nboGAwnKRsptQ) - [Autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/self-service-options-csm-customers.html?contentId=Te7gU0tWqZCFo_OvaShlAQ) - [Omnichannels para se comunicar com os clientes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/omnichannels-communicating-customers.html?contentId=o6BpPi2GekwXKzBntbfVlg) - [Experiência do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-exp.html?contentId=t0ghyk8M5PpnJ4zo4zxxnw) - [Gestão de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-management.html?contentId=xDvL3f_qY7h93msp~qksuQ) - [Inteligência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/intelligence-csm.html?contentId=ntPVyYL7wwSlxuT4F~tnYw) - [Análises e informações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-insights.html?contentId=bsVj38GET7PFmcpbNtGNjw) - [Otimização](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/optimization.html?contentId=X6wboCxdsQN0lz8bVUnzKw) - [Configurar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-customer-service.html?contentId=KpTEAQBEqN~2iuQOnY46AQ) - [Configure seu ambiente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/set-up-your-environment.html?contentId=qZvVR_8fIq_2B5io0XTYEA) - [Comece com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/data-management.html?contentId=YXhKF36c27vPZ3yBUTHB_Q) - [Ativar a Gestão de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ActivateCustomerService.html?contentId=8NhLn4_gZ6URdRKvDUQWdg) - [Plug-ins ativados com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/plugins-activated-with-csm.html?contentId=HzEj4xTzW~Q0MEHf1pUV5w) - [Plug-ins adicionais para o Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CustServMgmtAddtlPluginsTable.html?contentId=IdaC9rtsMTqF_Fwtwqwlwg) - [Propriedades do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-properties.html?contentId=Zv6DH1CCx2_M8OymGxrFVQ) - [Configurar dados de base](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-foundation-data.html?contentId=8gp83~YT9EUm23X0CHmDGw) - [Dados do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-data.html?contentId=Cn4JfGOTPvXaWQCo8sJEwQ) - [Configurar contas e contatos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-accounts-contacts.html?contentId=sqZjVzwLV8wxtmGLkTLQtQ) - [Importe contas e contatos com a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-csm-accounts.html?contentId=H23ykvZ9VHo2RhfnsHMHrw) - [Códigos de conta e caminhos de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-account-code-account-path.html?contentId=MRnHrmk84RXKnt~cpj3sWw) - [Defina a propriedade Código da conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/set-csm-account-code-property.html?contentId=wE_G3WfqZVJzPC2Lxtczeg) - [Criar contas de cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-create-csm-accounts.html?contentId=mL0oIK~iZEuJ6SAPe6QP0A) - [Crie endereços de conta adicionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-account-address.html?contentId=5hqfOOAPF4ulLxV8oYyUyg) - [Criar contatos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-create-csm-contacts.html?contentId=xDmCmHGbWvO7g~5XfzhYcQ) - [Criar relacionamentos com o cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CustomerServiceRelationships.html?contentId=va9~lqirFO2S~iHB9tOIPg) - [Hierarquia de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_AccountHierarchy.html?contentId=F7G5HBpZP4ocoWxoVn8kLQ) - [Crie uma hierarquia de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAnAccountHierarchy.html?contentId=Ft8OgPKOeRzs8ahtXjWnZQ) - [Relacionamentos de contas bidirecionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_AccountRelationships.html?contentId=DcA4bE2Dm~yXl_k8qOPWZw) - [Crie um tipo de relacionamento de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAccountRelationshipType.html?contentId=CdCfQl3bPnAdDfbtS3JltQ) - [Crie um registro de relacionamento de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAcctRelationshipRecord.html?contentId=yV9D~8MkO4Pqqat85Tv_cQ) - [Relacionamentos do contato](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_ContactRelationships.html?contentId=lk8vyKDdOfs46RNs5_bRHg) - [Configurar um relacionamento de contato](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-contact-relationship.html?contentId=XSo4ZwL87IRo3sCZo8qJsg) - [Crie um relacionamento de contato para uma conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAContactRelationship.html?contentId=sJH8K8BU6dAMGboidsxg6A) - [Criando uma equipe de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-account-teams.html?contentId=GTcy1KbkKZj5en0~5nytkQ) - [Atribuir um membro de equipe a uma conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssignTeamMemberToAccount.html?contentId=tW2i3FhuIF~11JE4uj~i8w) - [Modelo de dados de endereço aprimorado para contas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-enable-enhanced-address-data-model.html?contentId=F2Q4cKhqmkXJVZPpZlFsvQ) - [Tabela de endereço da conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/account-address-table.html?contentId=c_gNU_NFkdtZiqHmahXM8w) - [Acesso ao endereço da conta para contatos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/account-address-access-for-contacts.html?contentId=Fxw2l5sg6pNyte97BjMwrw) - [Habilitar modelo de endereço aprimorado para contas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-enhanced-address-model.html?contentId=kZhR77~UoW06E5N3eZq3ZA) - [Associe um endereço a uma conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-address-account.html?contentId=KnBF~fV20IM5UUQp5t~nKQ) - [Reutilizar endereços entre várias contas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/reuse-account-addresses.html?contentId=SNjPNpsJ7JqGKH0_23w0ZQ) - [Compartilhamento de endereços por meio da hierarquia de contas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/address-sharing-account-hierarchy.html?contentId=OPmSWocNtgT07H9EHQe64g) - [Compartilhe um endereço por meio de contas não relacionadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/address-sharing-non-related-accounts.html?contentId=IdXAQ8taCmtpjN3b8777wQ) - [Excluindo ou editando um endereço no formulário de local](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/delete-address-location-form.html?contentId=WQFRj751ENAjTsl4aWa5SA) - [Migração de dados da tabela Local para Endereço da conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migrate-data-location-address-table.html?contentId=z5X0E5mM~jhQFTB23NREDQ) - [Separação de domínios para a tabela Endereço da conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/account-address-domain-separation.html?contentId=UeoTAaBaU8SvgNMJtr3z5A) - [Configurar consumidores](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-consumers.html?contentId=sGyCwQnO7pSU5A2O7mJZCA) - [Importe consumidores com a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-csm-consumers.html?contentId=a3Sn2Jq1yTKqCbYrH9ER8Q) - [Criar consumidores](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-create-csm-consumers.html?contentId=6doW0qJOlCmRQqRccSNzEQ) - [Criar endereços de consumidor adicionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-consumer-address.html?contentId=kksg3bdUSdXwWG7nAxcwrw) - [Crie um relacionamento entre dois consumidores](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-user-consumer-relationship.html?contentId=gAg4ZlIuRrApuHPlAofRXA) - [Atribua um membro da equipe a um consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-team-member-to-consumer.html?contentId=ikmIA31rrYg~3_Rq7fn_YA) - [Criação de vários perfis de consumidor para um usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/consumer-profiles-configuration.html?contentId=04H6WAGJ0nmHHTEJfWbYhg) - [Tabelas usadas por perfis de consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/consumer-profiles-tables.html?contentId=p9H5IHxP5Xm13zidIBqJZQ) - [Tabela Local do perfil do consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/consumer-profile-location-table.html?contentId=C3owJGEo_hax5BwlVg5mAA) - [Associar locais a perfis de consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-loc-to-consumer-profile.html?contentId=fAWOWOqchlJgZCB9IxhNmQ) - [Associe o local do consumidor ao perfil](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assoc-existing-consumer-loc.html?contentId=fZ6bNWrgxtZcvNGB488pJg) - [Crie e associe um local a um perfil de consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/creating-loc-and-assoc-to-consumer-profile.html?contentId=mI86jgVmAkv1YJXrqlCGsA) - [Configurar residências](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-households.html?contentId=CaBHUbt6oxxmFUqyCvghHQ) - [Criar ou atualizar uma residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-consumer-household.html?contentId=H1XNPqqgLBIzQoMTaOlDyw) - [Adicione consumidores a uma residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-consumer-to-household.html?contentId=RbQujv7Xo4vPFitkN6rK4A) - [Crie um relacionamento entre os membros da residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-household-member-relation.html?contentId=YfGVjp_ECz5hTRnv~Z7jkg) - [Atribua um membro da equipe a uma residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-team-member-to-household.html?contentId=yDmtkwYvWEXchJmKArJuew) - [Criar e gerenciar casos para um consumidor ou residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-household-consumer-cases.html?contentId=rW8UQiAd3gEcuVsE8JFdUg) - [Criar direitos para uma residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-household-entitlements.html?contentId=4fbEvJCCbWXbWdvOs2AU5g) - [Crie contratos de serviço para uma residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-household-contracts.html?contentId=21gJY1NvmTmeFsbd~6Yc8g) - [Mudanças no Portal de atendimento ao consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/industry-data-model-portal-changes.html?contentId=k0bjoXEoeM9wnWTgXJa55Q) - [Gestão de usuários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/user-management.html?contentId=5QiV5qcErmo9R_aPoQIl0Q) - [Configurar usuários e grupos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-users-groups.html?contentId=SikM6R4b6xNs6cpB0AUhXA) - [Atribua funções aos usuários do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-csm-roles.html?contentId=MkOUwo1NPYFI0yhTxG7smQ) - [Configurar um usuário unificado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-unified-user.html?contentId=T97wPCcHcc37mzJ8te2Bzg) - [Configurar um usuário como um Consumidor unificado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-employee-as-a-consumer.html?contentId=rb_QbtTFOVGjJ8tH4OTXSA) - [Funções instaladas com Funcionário como Consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/roles-installed-with-employee-as-consumer.html?contentId=A1kr0~Xu6MuTU7rprlDvcA) - [Funções e recursos compatíveis e incompatíveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/features-supp-and-unsupp-by-unified-consumer.html?contentId=GYzg5pBeyCr6hhfWpGekJw) - [Configurar um usuário como um Consumidor unificado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setting-up-a-user.html?contentId=3zqLprqo_goco2rJnJtWUQ) - [Ativar Consumidor unificado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-unified-consumer.html?contentId=g2I2lVEjIfAhDQ53U1_igQ) - [Atribua a função Consumidor unificado a um usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-a-user-role.html?contentId=_vdMpiws~1NC08TtMtNnjw) - [Criar e vincular usuário consumidor unificado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associating-users-to-a-consumer-record.html?contentId=LgZPW~Ch7K1d9MDFlbaeHQ) - [Configurar Usuários Colaboradores](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-contributor-user.html?contentId=QcXBFf4YfeQr8Tc1VrhxQg) - [Usuários Colaboradores](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-contributor-users.html?contentId=6AEfRNIihG2AsagqmRK1zg) - [Funções de usuário colaborador](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-contributor-user-roles.html?contentId=733HHV1U_j3PovUQKOyjVg) - [Configurar a gestão de acesso do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-cam.html?contentId=DdQGGNVYBoopVO5J_DbcTA) - [Tabelas e plug-ins de gestão de acesso do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-cust-access-mgmt-tables.html?contentId=Z8MWwrA_FdjbjD4zPAt~_Q) - [Funções instaladas com a Gestão de acesso do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_rolesinstalledwithcustaccessmgmt.html?contentId=oNaoBtRJNwT7j4jNLvoHKA) - [Atribua funções granulares a uma função funcional](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-granular-to-func-role-cam.html?contentId=6oTnOOIv6Rub5g9JBggVVA) - [Crie uma definição de responsabilidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAResponsibilityDefinition.html?contentId=H9CWT5_GwqkeQmD6StRxAA) - [Lista de responsabilidades fornecida com o sistema de base](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/list-of-reponsibilities-provided-with-base-system.html?contentId=5NKWCR3IpbTDnEECzu7xuQ) - [Criação de uma configuração de acesso de responsabilidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/creating-responsibility-access-configuration.html?contentId=80qXUrGHS~kOYIHZpwW1Ew) - [Configure o acesso de responsabilidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/declarative-resposibility-framework.html?contentId=4JmY6jVfHOgwSbU18RdcyQ) - [Entidades e funções granulares na estrutura de responsabilidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/granular-roles-and-supported-entities-CAM.html?contentId=B81aI4s5qwM6_BHUgWyGpA) - [Criar configurações de parte relacionada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/adding-related-party-config-to-case.html?contentId=9QwDjxfdYC0jchkyzBswtw) - [Configurações fornecidas com o sistema de base](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/list-of-related-party-configurations.html?contentId=XrPYgA9ZZKD7XWBlScLMAA) - [Preencha o campo Tipo usando o script de correção](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-of-account-manager-responsibility-access.html?contentId=H8nbzVv4jjjoS3EhM7zLzA) - [Corrigir atribuições de função de usuário externo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/fixing-external-role-assignment.html?contentId=fUBEWyhrVJI6XGW042_zOg) - [Usuários com possíveis atribuições de função interna não intencionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/fix-csm-external-user-roles-task1.html?contentId=9x9v7luXuplSBsoyu5TP3g) - [Usuários com possíveis atribuições de função internas intencionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/fix-csm-external-user-roles-task2.html?contentId=EEdUYCwvMcb7jkSgororTQ) - [Usuários com atribuições de função internas intencionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/fix-csm-external-user-roles-task3.html?contentId=VJb2tVWiWqNndoZ9xxNa0w) - [Impedir futuras atribuições de funções internas para usuários externos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/fix-csm-external-user-roles-task4.html?contentId=VqeuTzFFf7kckaIDztFhPQ) - [Dados do produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/product-data.html?contentId=24NEqJxUFfyHr93tMNOMQw) - [Configurar dados do produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-products.html?contentId=hcgN_ZSSlDMwvk46BJpo2w) - [Modelos de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/product-models.html?contentId=wZ01E4eIVmJz~IOdLnEIsA) - [Importe modelos de produto com a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-csm-product-models.html?contentId=U8Q0jS9X5lRe1IZdkJ7tRw) - [Crie um modelo de produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CreateAProductModel.html?contentId=KKN4iOjxuwFKuu8TReFOng) - [Associe serviços a modelos de produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-service-offering-product.html?contentId=nrhGWkWK3RDovhHEWhcttw) - [Configure o modelo de produto e os relacionamentos de item do catálogo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-csm-product-model-items.html?contentId=nOXThBaz7MyrLky_aMvuOg) - [Configurar a base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-install-base.html?contentId=EB95NJTORW6XyE4GMwH6HA) - [Produtos vendidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/sold-product.html?contentId=NkRC5reMa2JoUI3jYp1NlA) - [Importe produtos vendidos com configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-csm-sold-products.html?contentId=IGw9Wyi5s2DC1by2GfdEYQ) - [Crie um produto vendido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-sold-item.html?contentId=Yg9ybzaH_QssI0NYvskFHw) - [Associe ofertas de serviço a produtos vendidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/asssociate-service-offering-sold-prod.html?contentId=xLkm0r4NN76Oau63NVTx9Q) - [Associe produtos vendidos a contratos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-sold-product-contract.html?contentId=LjoEE2hz3vvzlPjdd6GVYQ) - [Itens-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-base-item.html?contentId=P5Nt8mYAb75VC6HjporJVQ) - [Importe itens-base de instalação com a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-csm-install-base-items.html?contentId=viftFcsSboC6ByPApt_4lQ) - [Crie um item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-install-base-item.html?contentId=KZRDu7HX9fprXQR7qyDhBg) - [Lista relacionada para um item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-base-related-list.html?contentId=m39xV_xGMxEcAoAjhenJIw) - [Crie um item-base de instalação secundário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/child-install-base-item.html?contentId=mCzMyJvP0t6Eghhhn3QLiQ) - [Crie um direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-entitlement.html?contentId=FmW~mKAZwZJaNz_HN270LQ) - [Edite um contrato](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/edit-contract.html?contentId=kc3hY7_B~6yd0v2oxbNBQQ) - [Associe vários itens-base de instalação a um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-multiple-install-base-items-case.html?contentId=56xvntXtyWuK7VvwcZ9brg) - [Instalar características da base](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/attributes-and-configuration-of-install-base-management.html?contentId=Op3eUYO7eXYe_hHpQPej3A) - [Modelo de dados para as características do item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-base-item-characteristics-data-model.html?contentId=iZuj0FWwXAKJAUCA2geNmA) - [Funções de segurança para as características da base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/security-roles-for-install-base-attributes.html?contentId=zvx1rGc6YOIXuH1yYr0HrQ) - [Configuração das características da base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-install-base-characteristics.html?contentId=qZnm8tNwX7EtCnwtikkAww) - [Sincronização de classe de base de ativo e instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-sync-between-an-install-base-class-and-asset-class.html?contentId=uBKZAvkvU_ojCO8F8NSHgw) - [Sincronização do ciclo de vida da base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/synchronizing-install-base-lifecycle-fields-state-field.html?contentId=2bTMHTX~Y~8gr2Hb~ABWzw) - [Instale a visualização de hierarquia de base](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install_base_hierarchy_visualisation.html?contentId=jzRtyRfaFQNMCEmDb4WaPQ) - [Produtos instalados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/installed-products.html?contentId=KphVPpa6N04qYXcOSTPVZQ) - [Importe produtos instalados com a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-csm-installed-products.html?contentId=r3MPM~zhbZUNZrGzUHgaAA) - [Criar produtos instalados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-deployed-sold-item.html?contentId=HBpBTaAwAfFOQE6NZK1svQ) - [Modelo de dados de serviço comum Estrutura para Gestão de base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csdm-framework-for-install-base-management.html?contentId=yJpX4PNAsL2cCqTLKduegg) - [Configurar ativos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-assets.html?contentId=dytQo9mqHq9wGmegrFimeg) - [Importe ativos com a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-csm-assets.html?contentId=kUpZPOTuyUNK06vdTNC~xQ) - [Criar um ativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CreateAnAsset.html?contentId=JBtWzSAMhQetxkGQ5eL7Jg) - [Criar relacionamentos de contato de ativos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_AssetContactRelationships.html?contentId=5edCaxZ5U~pmAn5Ce15ZJA) - [Criar contratos de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-csm-service-contracts.html?contentId=LJjL1_h4rvAXHv1e5VWo3A) - [Associe uma base de instalação a um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-install-base-service-contract.html?contentId=SlN4LFeAWHk7J0~YHRQ12w) - [Configurar direitos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-entitlements.html?contentId=MODvqHQfqVIVtH4yPVWzaA) - [Criar direitos para entidades CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CreateAnEntitlement.html?contentId=V96RgIhhMxxcwkYyj7kIMA) - [Associe um direito a um Customer Service Management entidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssocEntitleWithEntity.html?contentId=eCfCRCQypZBXjFA_EBgAGw) - [Cálculo de direito de caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-entitlement-calculation.html?contentId=hNix1KtRfhv4Rz64p3tk6w) - [Fluxos de trabalho da Gestão de ciclo de vida do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-life-cycle-management-workflows.html?contentId=fQ1TnaA2R045uiFNTk7nQg) - [Ative o Autoatendimento da Gestão de ciclo de vida do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-customer-life-cycle-management-self-service.html?contentId=tBkpSl_LxqU6qy01NaYxzQ) - [Modifique um produto vendido e a hierarquia](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/modify-a-sold-product.html?contentId=JbTurYopKvSF~XCXlPabMQ) - [Modifique um produto vendido para criar uma cotação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/modify_a_sold_product_to_create_a_quote.html?contentId=wiC3WUl89P7Hsem73SoGIA) - [Retomando produtos vendidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/resuming_sold_products.html?contentId=kxzTWXNxGGfyZZwfA1b80g) - [Fornecimento de produtos vendidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/supending_sold_products.html?contentId=tex9EPhl5VuNSim3NII03w) - [Desconectando produtos vendidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/disconnecting_sold_products.html?contentId=NAgmkSany_URhpuSb6K4zg) - [Pontos de extensão para fluxos de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/extension-points-for-workflows.html?contentId=~BHsPMfg6IeiGiRZiztNvw) - [Configurações de inventário de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/product_inventory_configurations.html?contentId=kweGkAd~C~8l0cSCr2YTtA) - [Modificar registros de inventário de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/modify_product_inventory_records.html?contentId=FFa_C1HevsQSHSPrUkM3Pg) - [Modifique os registros de inventário de produtos para criar uma cotação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/modify_product_inventory_records_to_create_a_quote.html?contentId=Pqw4vyZD~l61_T_~7JB1IQ) - [Suspender registros de inventário de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/suspend_product_inventory_records.html?contentId=pgAOV4Jb5q1Iv6xvlF54~g) - [Retomar registros de inventário de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/resume_product_inventory_records.html?contentId=nebY5ULqRrwRe4MLPiWdrA) - [Desconecte registros de inventário de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/disconnect_product_inventory_records.html?contentId=sWnyz~7VO3SxMCAcVXzdGg) - [Contratos e direitos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-post-sales-support.html?contentId=FEVYTNTzr7R37X9m72__Ww) - [Componentes instalados com Contratos e direitos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/components-installed-pss.html?contentId=b05PpalAIo3We5vSQJOevA) - [Configurando contratos e fluxos de trabalho de direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-cont-ent-workflows-csm.html?contentId=Ttxh5mLdGCMDyWdPR_V6kw) - [Criando contratos e direitos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-cont-ent-workflows-csm.html?contentId=x8VhklKJ6oa0X~5NZRAwCQ) - [Configuração do Contratos e direitos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/set-up-post-sales-support.html?contentId=23mbE9c9iytBJAJ~6NCCSg) - [Crie uma característica](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-entitlement-template-characteristic.html?contentId=YOpO~3rvDAh_GnmuZ17v0g) - [Modelos de dados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/data-models.html?contentId=nEhSJnTW4adzpNgzIFm4rA) - [Como configurar o Base do modelo de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-industry-data-model.html?contentId=j40rOJ0F1betuVcJ23_naw) - [Visão geral Base do modelo de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-industry-data-model.html?contentId=6U1nNQuctw8ltzwA3xcWvA) - [Base do modelo de serviços responsabilidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-data-model-responsibilities.html?contentId=p3eXBWsttm5IA994uJr0Ng) - [Base do modelo de serviços relacionamentos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-data-model-relationships.html?contentId=5wC4wpPVwHenYJrtmCMXkg) - [Tabelas Base do modelo de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-data-model-tables.html?contentId=OGoqb0jE4Cd36MAEMR87Kw) - [Base do modelo de serviços funções](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-data-model-roles.html?contentId=5eLK4Gp6OtYQz_32j~6z5Q) - [Base do modelo de serviços acesso à tabela por função](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-data-model-table-access.html?contentId=R_9BOZM9JSwKf7gFoJkYpw) - [Base do modelo de serviços módulos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/industry-data-model-modules.html?contentId=7Q~jNAOyjSGG8As_U7IbGA) - [Base do modelo de serviços casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/industry-data-model-cases.html?contentId=k35oqVDmyKceyoBZGMLf9Q) - [Local de negócios externo (EBL) como executante](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ebl-as-a-fulfiller.html?contentId=ZGXxRbw_txThNVNAgKyvdA) - [Limitações de acesso para agentes de local externos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/access-limitations-for-ext-loc-agent.html?contentId=xJkDCfBbh47L_XpLBcCJYA) - [Base do modelo de serviços locais de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/industry-data-model-locations.html?contentId=lBu64Cb23zBUBmC5xnT_ng) - [Criar e gerenciar casos para um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-business-location-cases.html?contentId=Nwi~of76HMCnGPhPaRST6w) - [Criar relacionamento da equipe de contas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-staff-account-relationship.html?contentId=5_kg6hL9iYiychxrA292MQ) - [Criar relacionamento entre equipe e consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-staff-consumer-relationship.html?contentId=o5_bUauUuReOLFISA17JNw) - [Criar relação entre funcionário e família](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-staff-household-relationship.html?contentId=LGNYufpJFCJ9Y_qg0ZTV~Q) - [Criar e gerenciar produtos vendidos para um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-sp-for-business-location.html?contentId=vMiHUj~QHAN9eg_pwlJE7g) - [Criar e gerenciar itens-base de instalação para um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-ib-items-for-business-locations.html?contentId=ENot8xzdjb9R1ZNwE6PHGg) - [Base de instalação da organização de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-so-install-base.html?contentId=sVAtvwGmMf6mEN1rH~u~vA) - [Plug-ins para base de instalação e produtos vendidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/so-install-base-plugins.html?contentId=3N2xnkqwXtJcMXu~PJz8Tw) - [Ativando plug-ins para Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-plugins.html?contentId=G2vzS6SGu2XGtJrBlkfZLA) - [Ativar locais de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-business-location.html?contentId=Y4nYqJ0lND1FBP~bZDmAYg) - [Ativar residência de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-customer-service-household.html?contentId=jiJLnOvFuX06wwim09DeAA) - [integração com Gestão de vendas e pedidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integration-with-sales-and-order-management.html?contentId=VpfeEKD~Lz5wNVq~hvaMuA) - [Gestão de pedidos para local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/order-managment-for-business-location.html?contentId=4Br7yo24~IjDf2E6ykQYpA) - [Funções e responsabilidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/personas-roles-and-tables-post-integration.html?contentId=V9W8p3tqQbBlDsE~IRiG1Q) - [Crie um pedido para organizações de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-order-business-org.html?contentId=b5uydGDRFpwaqfIKu6BaOw) - [Gestão de cotações para organização empresarial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/quote-management-for-business-location.html?contentId=YpdRs_fPFKV8DeeviIOKeA) - [Funções e responsabilidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/personas-roles-and-tables-post-integration-qm.html?contentId=U7ZrUD5Qy_Wi_Ht9yeXSRw) - [Crie uma cotação para organizações empresariais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-quote-management-for-organizations.html?contentId=86pSuzfNySlWtOuUxduz8A) - [Gestão de oportunidades para local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/opportunity-management-for-business-location.html?contentId=ZpX8afkBFnE0XzTHJQud0A) - [Funções e responsabilidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/personas-roles-and-tables-post-integration-oppMgmt.html?contentId=h9VhiSFAARHglNfKsbIYKg) - [Crie uma oportunidade para locais de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-opportunity-management-for-location.html?contentId=3U3tk5KYO2awqG1AUiEeDw) - [Ativar regras de consulta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-activate-query-rules.html?contentId=aFeOjWmOEvAGNxJ7YMVxSw) - [Configurar formulários e listas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-data-model-forms.html?contentId=9NVE~U44M6V99eni8PkXoQ) - [Crie um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-business-location.html?contentId=6~7C4PZDaLiVOvP3FXPAJg) - [Crie um local de negócios interno](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-internal-business-location.html?contentId=2kLoEM1wPgpJ9BE_~JSTAA) - [Crie um local de negócios externo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-external-business-location.html?contentId=me2qPrgtM8rWWstqbvqstw) - [Acompanhamento dos detalhes do local de uma organização de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-location-details-for-so.html?contentId=h0ZFtWEi9dL6nuRgK0mMHw) - [Atributos comuns de organizações de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-org-common-attributes.html?contentId=o2LarS~86YaDd0qCtHbD8w) - [Adicionar registros da empresa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-company-with-bus-loc.html?contentId=0LhP2KQmHcuqVOH1BntNfQ) - [Virtual Agent suporte para locais de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/virtual-agent-support-business-locations.html?contentId=ELNCl7PvvJXnMqIWonasew) - [Bate-papo com Virtual Agent No Portal de serviços do local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-chat-business-location-service-portal.html?contentId=M6siugydk27LcWYwtbFxBg) - [Criar projetos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-customer-projects.html?contentId=1~MVBCJJC2ZuvEAhH~H5uw) - [Adicione membros da equipe a um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-staff-members-biz-loc.html?contentId=7ba1QAuDtGrbZj4S3ArQVw) - [Adicionar membros da equipe a um local de negócios interno](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-user-internal-bus-location.html?contentId=Ywi6L3gIeguN~Jt7DtTa4Q) - [Adicionar membros da equipe a um local de negócios externo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-user-external-bus-location.html?contentId=psE9fMtHZ63OtX9rADYeEw) - [Atribuir responsabilidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-assign-responsibilities.html?contentId=OJlFxWVHQP8DiGqt4KCsPA) - [Atribuir funções](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-data-model-roles.html?contentId=dnUpGWSs42BW9ySEOFQ3WA) - [Configurar grupos de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setting-up-assignment-groups.html?contentId=gz84L1FhOq_~ms5yoOFw_A) - [Criar um grupo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-group-so.html?contentId=Z~_HIfQA2~Zqxviprg6nxA) - [Configurar um grupo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-a-group.html?contentId=4eKGPk7dVYtOzI_tCmH1Og) - [Associe um grupo a um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-a-group-to-a-business-location-so.html?contentId=kCeCimrq2b07QDMCRU8qIA) - [Adicione membros do grupo a um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-group-members-to-a-business-location-so.html?contentId=gn0OWbrRRFuRqtQMY5zaUQ) - [Associe produtos e serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/products-services-at-bus-loc.html?contentId=ONyaK6kEa8NdLNaI0LsXOw) - [Configuração do suporte interorganizacional](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setup-bus-loc-serviced-by-bus-loc.html?contentId=aaE52wp903ZGpI4jW~5Dvw) - [Configurar locais de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-business-locations-serviced-by-a-business-location.html?contentId=nY1xsKU5FPzCnA9K7YdrXQ) - [Defina o tipo de configuração de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-customer-criteria-to-service-organization.html?contentId=uByXDJ78o1IbXRoNxNPO0A) - [Associe clientes ou locais à organização de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-customers-or-bus-loc-to-so.html?contentId=BFXmRQsvIv3yZ3gMxd~OCg) - [Acompanhamento dos clientes atendidos por um local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-customers-serviced-by-bus-loc.html?contentId=T9FnLPYXZ49hESEKQWiChA) - [Crie os critérios para uma organização de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-service-organization-criteria.html?contentId=l3WAnNcRid_w9kf2CkKEXA) - [Criar relacionamentos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-data-model-relationships.html?contentId=zuPxacuyqJrQ3RQJirhEug) - [Relacionamento residência-membro para um item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/household-relationship-for-an-install-base-item.html?contentId=dgLDZGUwQsX~BhkA6BKcpQ) - [Relacionamento do consumidor para um item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/consumer-relationship-install-base-item.html?contentId=d8FY4U3LVdX6nbPYK6m8qQ) - [Configurar Modelos de dados do cliente para B2B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-customer-data-model-b2b2c.html?contentId=LGELHJi37vroj4AcvCOAQw) - [Modelos de negócios de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-data-models.html?contentId=HZCO0QBJkqJHTlITBvxrTA) - [Modelos de dados do cliente para B2B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-data-model-b2b2c.html?contentId=ZPL1eTmfiI_lQlaF3~8RLw) - [Ativar Modelos de dados do cliente para B2B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-customer-data-models-b2b2c.html?contentId=rsOxL3P2gNfTUaARu51h4w) - [Configure os formulários Conta e Consumidor para B2B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-b2b2c-data-model-forms.html?contentId=orJGE0dEqt2vBZQeuTELeA) - [Configure as listas Itens-base de instalação e Produtos vendidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-b2b2c-data-model-lists.html?contentId=kB5sgtGXghFixH1B2G9neA) - [Configure a lista de casos para B2B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-b2b2c-data-model-case-list.html?contentId=IYYRQoswL994sgO6jX5n5g) - [Diretrizes do CSDM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-use-case-product-view.html?contentId=ieKxwZBciT_K_e4B24jjOQ) - [Tabelas do Customer Service Management e do CSDM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-use-case-tables.html?contentId=25GXvI2qpBwTlWdiXsPOnw) - [Exemplos de Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-use-case-example.html?contentId=TR1GC23zad9zTo9yrpVt3A) - [Considerações sobre Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-use-case-faqs.html?contentId=WkqERIQCO7dX~UGqUX2Ekg) - [Organize espaços do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/organize-agent-workspaces.html?contentId=~eC5kpxkQfZUAfBNyhnd4A) - [Gestão de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-management.html?contentId=uwYVY~FIDSSqal9dzgOjzg) - [Configurar a gestão de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-case-management.html?contentId=7beDyAlUeNv0TUQCsvjUlw) - [Casos e Tarefas de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-cases-case-tasks-overview.html?contentId=jEjC7kyBOGoef0XT2WBQ3A) - [Configure uma exibição de formulário de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-case-form.html?contentId=xMVunv96Ibz0PquVeyR0KA) - [Adicione o campo Usuário interno ao formulário Caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-case-form-add-int-user.html?contentId=18uLqriRroAUsRTiqhtlkQ) - [Configure definições de ANS para casos de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_DefineSLAForCustServiceCase.html?contentId=yhtE59OAdmW6bL2~67TnnQ) - [Configurar roteamento e atribuição de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-case-routing-assignment.html?contentId=NMXknKVSdugMVVIjy4HI9A) - [Crie uma regra de correspondência para roteamento de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateARoutingRule.html?contentId=lj10IvYIfUfPqYtU8yqBpQ) - [Crie uma regra de atribuição para roteamento de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAnAssignmentRule.html?contentId=Xg1jPZm~Zoh~6YKwsXKBiw) - [Configurar Gestão de habilidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-skills-man-csm.html?contentId=FtzX45eME_jiQMdsBmJnvw) - [Habilidades obrigatórias](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/mandatory-skills.html?contentId=IVGyn1onhMgR3e43wfHdIQ) - [Configurar habilidades obrigatórias](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-mandatory-skills-feature.html?contentId=ZriBkPHEFqFGpj04z1lvYg) - [Migre habilidades para a tabela Habilidade da tarefa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migrate-skills-m2m-table.html?contentId=SQlGk7bGF83brJ8KviDo_g) - [Configurar workbench de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-assignment-workbench.html?contentId=KuPMgrkJ77fz8GfQnrlQFw) - [Criar critérios de correspondência do workbench de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-assignment-wkbench-criteria.html?contentId=ZZ_D1hXkfyfluh0CP8RASA) - [Crie uma configuração do workbench de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-assignment-wkbench-config.html?contentId=L755X~Sa9jjkYV99Olf5eQ) - [Configure as propriedades do workbench de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/set-assignment-workbench-properties.html?contentId=rddupRNn4p8XtyXo_9dOZA) - [Configurar a gestão de problemas graves](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-major-issue-management.html?contentId=CXvuUfmT86Fdae5Efaylfw) - [Ativar Gestão de ocorrências graves](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-major-issue-mgmt.html?contentId=lhChJvZ0v2GIlxeT~du1Kw) - [Configure a sincronização de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-major-case-synchronization.html?contentId=39Wm9ttVkfvjtYui3fuOEA) - [Comunicações direcionadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_TargetedCommunications.html?contentId=39V4wfdwssc1th3idGhnig) - [Listas de destinatários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/targeted-comm-dynamic-list.html?contentId=BrueizhLHKOcHeToGGP9fQ) - [Fluxos de trabalho de publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/targeted-comm-publication-workflows.html?contentId=c50wbgfMBy_n~stSvJnZqw) - [Adicionar ou remover um aprovador](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommAddAnApprover.html?contentId=PPtO3tDCE6Abpy82jd4Rkg) - [Criar uma lista de destinatários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommCreateRecipientList.html?contentId=vTjRFu15vwMN7wtiaoiyiA) - [Edite uma lista de destinatários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/target-comm-edit-recipients-list.html?contentId=_lM58UXAje94HtEMx5kPIw) - [Crie uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommCreateNewPub.html?contentId=c68ytz0xZh62QC1gEtEUmQ) - [Publique uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/target-comm-publish-publications.html?contentId=AGap7vUQV8TsuXPqecPt7g) - [Crie uma publicação recorrente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommCreateRecurrence.html?contentId=VhPLwilJMwjlFFpuGq3cNA) - [Visualize uma notificação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommPreviewTargetEmail.html?contentId=QE1W2U8X7U~eI6lxKrUk1Q) - [Atualizar uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommEditAPublication.html?contentId=jklP9eOm67uCsFfq4sCB4g) - [Envie uma publicação para revisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommSendPubForReview.html?contentId=2p_3sL80GutO8~plezCa6g) - [Revise uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommReviewAPublication.html?contentId=u27i5EaUAnlTsknmJ~sCpw) - [Exibir aprovadores de uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommViewApproverList.html?contentId=GeLooKofwGBD7Ky3xAQ1mA) - [Rastrear uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommTrackPublications.html?contentId=GlK8qwSlL5iMKmWbKQ8kPQ) - [Expirar uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommExpireAPublication.html?contentId=9WKFnCAQXv6mkUAxYtQfOg) - [Cancelar uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommCancelAPublication.html?contentId=tsxuVI~Js4kvuQI0KKQL2Q) - [Exibir uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommViewPubInAppNav.html?contentId=9GrDU3VhcfYa3R4~wybO7Q) - [Configurar anotações de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-special-handling-notes.html?contentId=l~kd9Dh2GMG3dUkgjwRG2w) - [Configure uma tabela de entidade para usar anotações de tratamento especiais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ConfigEntityToUseSHNotes.html?contentId=v5G6C0AQl_ol1zSD3DiwmQ) - [Configure um formulário para mostrar anotações de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ConfigFormToShowOnScreenAlerts.html?contentId=tiHJZZ_LLEq7PLGrw2saiw) - [Configure propriedades de anotações de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_EnableOnScreenAlertProperties.html?contentId=s51X6UyiHepwef52RoZkbQ) - [Configure o status da ação do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-case-action-status.html?contentId=jwoB40fVkAcSNaGr60ErDw) - [Ativar Status da ação do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-case-action-status.html?contentId=iZuwwE~zK_6467juHwy9Kw) - [Configurar fluxos de caso acionáveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-case-action-status-flows.html?contentId=46m8RHyZMMMzAXXt10Oa_A) - [Criar casos como um contato de proxy](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/employee-create-case-for-customer.html?contentId=B2E5RAiQojvL~ePOonyNfg) - [Configurar casos resolvidos de fechamento automático](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-auto-close-resolved-cases.html?contentId=BMU4oJ2rk52xMhGt~0DLhA) - [Configurar a gestão de escalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-escalation-management.html?contentId=4ZB7XVxcCQUhLHqF54lzzA) - [Escalação de caso e conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-case-account-escalation.html?contentId=UgWoVe8DFceLMbS77FlkrQ) - [Escalar um caso ou uma conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/escalate-csm-case.html?contentId=SLrZyPy1mMdo~M6PYwDx1A) - [Gerencie um caso ou conta escalonada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-escalated-case-account.html?contentId=BKZqVdnwMyx2Fz1lpd13VQ) - [Desescalar um caso ou uma conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/de-escalate-csm-case.html?contentId=qjJCM5CUJUrM4OKeV6hhbA) - [Crie um modelo de escalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-escalation-template.html?contentId=JUR3VTBsNmccthsxd5XRmw) - [Crie uma gravidade de escalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-escalation-severity.html?contentId=RmGLDbJpiRDXLTM7~Jfbfw) - [Configurar resumos de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-case-digests.html?contentId=8yCSSwWA1TjD1ATf0cFNwA) - [Resumos de casos do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-case-digests.html?contentId=Qqv0qH61nypFV865ZYn94g) - [Resumos de ações do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-digest-case-action-summary.html?contentId=6~bquimX6tgeXl0uD0DWTg) - [Revisões pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-digest-post-case-review.html?contentId=rd0t5UFzCYB_0ySHA1YDKQ) - [estados do registro de revisão pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-digests-pcr-record-states.html?contentId=xaF16kwtHFt3aeCcYdo6ig) - [Aprovações de revisão pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-digests-pcr-approvals.html?contentId=__L5tfNhf3aNya2FoDj4WA) - [Regras de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-digests-assignment-rules.html?contentId=MXDzBx9OuJhrAw1Pf89K1g) - [Crie um resumo da ação do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-action-summary.html?contentId=IACLXZYgt5ZIuOxPCbuuWA) - [Criar uma revisão pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-review-document.html?contentId=B~xneuKrzdstVOrESZbA5A) - [Crie uma revisão pós-caso para um caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-review-document-mim.html?contentId=XZbprsgpLc66lwiiaRZAEg) - [Revise e aprove uma revisão pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/approve-case-review-document.html?contentId=Nj04rCDHaYjIVX_7hwApwQ) - [Reabra uma revisão pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/reopen-case-review-document.html?contentId=zZ3MVo~2zJ8G86EYENKhDg) - [Retirar aprovação de revisão pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/withdraw-pcr-approval.html?contentId=sFocTYjpkSaU_wpajuEDrA) - [Cancelar uma revisão pós-caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cancel-pcr.html?contentId=SVJDxy7mIAN7PMGB7_0BYQ) - [Componentes instalados com resumos de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/installed-with-csm-case-digests.html?contentId=gaRp88XbNT5e53lhUljpiQ) - [Ativar Resumos de Caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-case-digests.html?contentId=~sFoylZEgQGjuZ4Yz~9wEA) - [Crie um modelo de documento de resumo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-review-doc-template.html?contentId=S6qxYmk7iyc4NBnjC0dLOw) - [Crie uma configuração de resumo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-review-type.html?contentId=hiass0CJN5GyNHQR5eOjjQ) - [Crie um mapa de tabela de resumo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-review-field-mapping.html?contentId=PBcjTMA6887Djo6LfxTiLA) - [Crie um mapa de tabela para tipos de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-type-field-mapping.html?contentId=lmb~6bDOt8HN6AGJtirnSw) - [Tipos de caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-case-types.html?contentId=fsJhuaE5jkMdCb8pHBxXYQ) - [Configurar tipos de caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-case-types.html?contentId=ZoFhYmjnEvKYr69Zn~BZGA) - [Defina as configurações da faixa de opções de tipo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-case-type-ribbon-setting.html?contentId=Vgygb3WlyJ1bVrt10VQJ8Q) - [Configure ações declarativas do tipo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-case-type-declarative-action.html?contentId=RcY4XfMdvGU0BoT0jE_k3g) - [Configure o tamanho do modal do seletor de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-service-selector-modal-size.html?contentId=J1lYXnV07RFP9lKZMlxtww) - [Habilite a propriedade de seleção única do tipo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-case-type-single-select-prop.html?contentId=kYYHm9vTYuYwW_rYg9HUvA) - [Crie uma configuração para o tipo de caso de seleção única](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-type-single-selection.html?contentId=bIRBr2WdEApj2eOO5WfHhg) - [Gerenciar tipos de caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-csm-case-types.html?contentId=MlXy3tXhfX0qIy6sstJqQA) - [Seletor do tipo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-type-select-modals.html?contentId=aX9sRDRUwF~vi0tQd6RRFw) - [Versão de seleção de serviço do produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-type-select-modals-product-service.html?contentId=RFtX9Bw97J6A~dDOHFVxPA) - [Seletor de tipo de tarefa de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-task-type-select-modal.html?contentId=_FP86OBUpNRxmQtXqNBQBg) - [Tipo de caso de integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/onboarding-case-type-overview.html?contentId=n8gQlcbUHH68sNXDkQQMEQ) - [Componentes instalados com tipos de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-definitions-components.html?contentId=A6B73kYcSWEwEMeI92j4Qg) - [Modelos do plano de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-templates.html?contentId=3U23819Qv0RvasCpLppGZQ) - [estados e ações dos modelos de plano de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-templates-states.html?contentId=abd0ivRFAR3mRwKJQBVvSg) - [Ações de item de modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-template-item-actions.html?contentId=Aj6MI7SLxGz7ne0sT9l7JA) - [Crie um modelo de plano de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-task-plan-template.html?contentId=j9Dy1KTrvtvaGAd7LzoBoQ) - [Crie um item de modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-task-plan-template-item.html?contentId=OOaK~fmwtiCK7Is4p5uZFg) - [Crie um item de modelo secundário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-task-plan-template-child-item.html?contentId=1aNbZKDHPFqnzq~Wt3byLQ) - [Crie uma condição de item de modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-task-plan-template-item-condition.html?contentId=lOAk_MT1awmwy6DEqPkZtw) - [Clonar um modelo de plano de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/clone-task-plan-template.html?contentId=B5eRSDMzNJw9g3zp4TiiGg) - [Clonar um item de modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/clone-task-plan-template-item.html?contentId=8fS6hL09J2ZGDz6F_JxkMg) - [Tabelas Modelos de plano de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-templates-tables.html?contentId=W1amIUx9gAE8kDjgQ9g0zQ) - [Funções de Modelos de plano de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-templates-roles.html?contentId=hvBuvyCHTQD3aNqidgdeqw) - [Gestão de casos de operações de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-order-ops.html?contentId=GVI66LTuHH63tkW3MP6uSg) - [Solicitar páginas de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-order-ops-case-page.html?contentId=lOK4Ff6arGGdkivkfdbyaQ) - [Solicitar página de registro de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-record-page.html?contentId=~WY4SJhZ9OCec~y5D60WZQ) - [Página do item de linha do caso do pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-line-page.html?contentId=6ivcYKFy~z1LVUz7AwJezg) - [Página de admissão de caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-intake-page.html?contentId=E6U4bwNCYcW9aENJkOwiSA) - [estados do item de linha Caso do pedido e Caso do pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-states.html?contentId=_QRBmQipI3dHUWgBHIsJ8w) - [Criando um caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-order-ops-create-order-case.html?contentId=Y3~F_OJXRy~56QOZl5OSqg) - [Criar um caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-create-order-case.html?contentId=Ky6lXb9JMAJcEEkH8V_dKQ) - [Adicione pedidos ou linhas de pedido a um caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-add-lines.html?contentId=SXsBIWM7p0Nr4I_UwmBmcQ) - [Crie um item de linha de caso de pedido para um caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-new-lines.html?contentId=Dy_z1~z428YpAp5A_omNuw) - [Edite um item de linha de caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-edit-lines.html?contentId=2M0BKpXicyy3GzeiTe7ddw) - [Crie uma tarefa para um item de linha de caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-order-ops-order-case-create-task.html?contentId=XRmSQivGocTYNQ~zNUStfQ) - [Formulário Caso de pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/order-case-form.html?contentId=HpMd5HiPIfAcnLxliQpabg) - [Formulário de item de linha do caso do pedido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/order-case-line-form.html?contentId=VxQJVai~Jw~xXRMNEzbmtg) - [Componentes instalados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-order-ops-install-comp.html?contentId=s3L2IvXZtalHSo1KxkCEEQ) - [Fluxos de trabalho e linhas de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-case-lines.html?contentId=oGH7J8iTAYV_lQZw1axj8A) - [Páginas de registro de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-case-line-pages.html?contentId=UHOrqd2IlWsSgeug0PZvkg) - [Página de item de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-lines-case-line-page.html?contentId=FDJT~voIzFnCoD_XJtaf2A) - [Página de tarefa de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-lines-case-line-task-page.html?contentId=jNGS0bUvs1sLPZfed9_MUA) - [estados do item de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-lines-states.html?contentId=_1U_4PhWrV~VFv91syS5jg) - [Criando itens de linha do caso e tarefas de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-case-lines-create-case-line.html?contentId=qMuLT8xrjsT~DzdatpqRsg) - [Gestão de casos para operações de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-invoice-operations.html?contentId=scFIbpMpIhoHt7JH565lbA) - [Páginas de Caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-invoice-operations-case-pages.html?contentId=0HPghoBsrA0y8_XoKvkFeg) - [Caso de fatura e estados de linha de caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-operations-case-states.html?contentId=MyO2coSfFtFm_ZRZqwGtMw) - [Componentes instalados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-ops-installed-components.html?contentId=cC84Gj~2UrPLqsabFIuc0Q) - [Formulário de caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-case-form.html?contentId=gG63aJIZNTOFPEZqgkcWhg) - [Formulário de linha de caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-case-lines-form.html?contentId=2L8Jf9mTCVXHADQSdA7gRQ) - [Tabela de faturas de contas a receber (AR)](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ar-invoice.html?contentId=CLsQDDgah6hy5imaQG7nBg) - [Tabela de linhas de fatura de Contas a Receber (AR)](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ar-invoice-line.html?contentId=DkdTZWaY282_TxKtLffn~w) - [Criando um caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-ops-creating-invoice-cases.html?contentId=B456w63GzTdVccrKf6JCGg) - [Crie um caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-ops-create-invoice-case.html?contentId=a2NO22WaQKb2~QP0Omq9sw) - [Adicione uma linha de caso de fatura a um caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-ops-add-invoice-case-line-item.html?contentId=_CC4pLys~KiT5MG7VvyH4A) - [Crie uma tarefa para uma linha de caso de fatura](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/invoice-ops-create-case-line-task.html?contentId=N9nqriDgX8ZmEGXTYgzeLw) - [Definições do serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-service-definitions.html?contentId=zScc6nO_v2APSal0ICMK~Q) - [Funções de definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-service-definitions-roles.html?contentId=lrSY2gp5iyU0~J0W5djkyA) - [Definições de serviço com itens do catálogo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-service-definition-catalog-items.html?contentId=dQYYCOLI_MY4tcKCmdXFEQ) - [Configurando definições de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-service-definitions-configure.html?contentId=AKUo9d5bZQPkcawNaFKHUA) - [Crie uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-csm-service-definition.html?contentId=C0pybTGkQpKv9UWQB76BSw) - [Crie uma categoria de definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-csm-service-def-category.html?contentId=MBml_Rz0bzy4PN98LCvMvg) - [Associe um produto a uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-associate-products.html?contentId=FD_t4z1fO17D9BI1a66jlQ) - [Associe um tipo de caso a uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-associate-case-type.html?contentId=niF7o_l8boE9jwhuQ7RFoA) - [Associe um playbook a uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-associate-playbook.html?contentId=xamqH1a1YbPUUrAk3nbU~Q) - [Associe uma definição de serviço a uma categoria](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-category-associate-service.html?contentId=_igfzgHqWelzlw9FmvBkTg) - [Configure critérios do usuário para uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-user-criteria-for-a-service-definition.html?contentId=XCJCVpP8j6Wt3d7VIijyeA) - [Configure critérios do cliente para uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-customer-criteria-for-a-service-definition.html?contentId=T4M9HK21jnX5Au3JYbnsbw) - [Criar critérios de entidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-new-entity-criteria.html?contentId=uSbFOfCq8g6fFBKXQyXd_A) - [Configure valores de campo padrão para uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-default-field-values.html?contentId=bJti5qDX35tcqO0UDVU~vw) - [Configure itens do catálogo para uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-config-catalog-items.html?contentId=xCW~6woUnYMQPxxYToRbHA) - [Configure serviços relacionados para uma definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-config-related-services.html?contentId=yRfRWvgA5fGY1J_KWTY7Xg) - [Associe organizações de serviço a um serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-services-to-service-organization.html?contentId=uVagqI6zOc1M9xBuYo0NAw) - [Adicione um tipo de caso ao interceptador de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-def-config-case-interceptor.html?contentId=QQaFiyelceyVCunx55gO0A) - [Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspaces-configure.html?contentId=N7EkL5ZkzxVb2PmzkLARAQ) - [Recursos do Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-feature-overview.html?contentId=G_uIaAz4AwrUOIj5~XFRuQ) - [Páginas principais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-landing-pages.html?contentId=bpAAaRgCivv~aV4SqQm6IQ) - [Página principal do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ws-landing-page-original.html?contentId=jmIVSyZzwu0sFWXIqNylSw) - [Página principal do CSM - Premium](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ws-landing-page-premium.html?contentId=3eQiBQX9RbZOTkQesopV4Q) - [Cabeçalhos de formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-form-headers.html?contentId=G26AU9VUxwaTEWpa~ym1UQ) - [Faixa de opções e componentes do formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-agent-workspace-ribbon.html?contentId=4bfdIIVBUPOF~wbMBxawlA) - [Recursos de formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-agent-workspace-agent-actions.html?contentId=evxZKDgp7BqVCahCnxwLkQ) - [Sessões de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-chat-session-tabs.html?contentId=vnj64_TlZmSuz6x31dJE_g) - [Configurar guias de sessão de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-chat-session-tabs-configure.html?contentId=RUmERi8bEYtrl96EIpVkGA) - [Edite ou remova guias da sessão de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-chat-session-tabs-edit.html?contentId=s9R4dsfO18YxsAUabIMcjQ) - [ServiceNow Link Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-chrome-link-manager.html?contentId=s71DTUHGZn_zdLXRM8~DPA) - [Modelos de formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-form-templates.html?contentId=hpzQrcc6chlxuSXWn2BtPw) - [Encerramento da interação com caixa de diálogo não modal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/interaction-wrapup-modeless-dialog.html?contentId=Srt2zV2d3s52J7qbwHok7A) - [Central do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-central.html?contentId=r~mGICxlFMTm_jVqMo7cJA) - [Recursos do componente Histórico do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-history-component-features.html?contentId=2D61a612oZx~p9~s_WZpqg) - [Configurar o componente Histórico do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-central-configuration.html?contentId=BBy57Iy1IfGAbxBNlQZFCg) - [Pesquisar e verificar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/lookup-and-verify-overview.html?contentId=D1mheycG5bNQ1rdLkl_d1g) - [Status da ação do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-action-status-csm-workspace.html?contentId=D6dAdVkW7y4vgmy9qPwzcQ) - [Integração de dados de terceiros para CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-third-party-data-integration.html?contentId=j4fhf~bWjFHsPUStuGcMGg) - [Visão geral da solução](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-third-party-data-overview.html?contentId=yNKf8EQ7cbOtOxzVMkv1zw) - [Componentes da solução](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-third-party-data-components.html?contentId=yFyrpS~GUp~49~0cQujfcQ) - [Script de tabela remota de amostra](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-third-party-data-scripts.html?contentId=FpIOQDyFrnV4zRtIGaXiOw) - [Configure a integração de dados de terceiros para CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-third-party-integration.html?contentId=MOsHSqhHkbEp58kEURNHxA) - [Integração do Salesforce de referência usando tabelas remotas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/data-integration-salesforce-example.html?contentId=0BmqN25xg0JiIu67NgOg9g) - [Usando tabelas remotas e o spoke do Salesforce](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-remote-tables.html?contentId=Egnbw8mAwzHhKmZg_e7F1g) - [Usando o spoke do IntegrationHub Salesforce](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-integration-salesforce.html?contentId=WRnzKr7HPvhKV8crNd1d2w) - [Recupere oportunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-salesforce-spoke.html?contentId=MVt2HQA9RdC~OsDUjRuHQg) - [Ação personalizada Obter todas as oportunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-get-all-opportunities-action.html?contentId=qEjppPCBoKtMzYl2ChGixA) - [Obtenha oportunidades para a ação personalizada do ID da conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-account-opportunities-action.html?contentId=K~iW6rYIJ8wtYQ~rVutzbA) - [Ação personalizada Obter detalhes de oportunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-details-opportunities-action.html?contentId=_OaOPQDYwYbjXMdDZiMjIw) - [Tabelas remotas e definição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-remote-tables-definition.html?contentId=p1XregeMYUIgB0AQIIZiew) - [Script de exemplo que consulta a tabela de oportunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-opportunity-table-script.html?contentId=HZyXX8jqtMeqMxyPoUsG4A) - [Conecte oportunidades às contas do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-related-list-opportunity-table.html?contentId=H4jbeZRL~UcXHuJiNFES0Q) - [Configurar Espaço configurável do CSM.](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-config-workspace-set-up.html?contentId=DOmJ4EhiNcrpHJZ54o45wQ) - [Espaço configurável do CSM páginas de registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-config-workspace-record-pages.html?contentId=CmBUA30jvQxgRoWLzxQ7aw) - [Página de caso de linha de frente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-front-line-case-page.html?contentId=GHcxABFWuq5y2rljom4BDQ) - [Caixas de diálogo sem janela modal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-front-line-case-page-modeless-dialogs.html?contentId=PWxt6fLWa9pCGOAnTg7M6g) - [Componente de pesquisa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-record-page-lookup-component.html?contentId=tcv7BntgaJf0BAE6~4d0mg) - [Pacote de componentes da lista de registros](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-record-page-record-list-component-bundle.html?contentId=ChYd7CnMTP7W1a7TCnZ~WQ) - [Atalhos do teclado da página de caso de linha de frente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-front-line-case-page-keyboard-shortcuts.html?contentId=ZEyeALQ6s8_qwZmhIsapoA) - [Página de registro padrão do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-default-record-page.html?contentId=iT0gPzgrNHq1bRaT~2eg5g) - [Página de registro de interações do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-interaction-record-page.html?contentId=AbOUFj3u~tpBPQXpLWLHDw) - [Página de registro de interação com serviços de voz do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-native-voice-record-page.html?contentId=5tiqTIyemW2BGlfdx~9T7A) - [Página de registro de interação de bate-papo centralizado no CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-centered-chat-interaction-page.html?contentId=Jwlmox95d2tMOprwtDLagQ) - [Criando páginas e variantes de página](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-ws-create-page-variant.html?contentId=m5oolL6W7RF7TMTNTmqmKQ) - [Definir a ordem da página do registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-ws-set-record-page-order.html?contentId=_Dtzqo3a5gJbjatUOpLbHA) - [Personalize uma página de registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-ws-custom-record-page.html?contentId=GMg67ScGkS7FOBT6l8C54Q) - [Configure a barra de ação da página Caso de linha de frente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-front-line-case-page-action-bar.html?contentId=JeVQvFDaLBj0fJhxLMfO8Q) - [Restaurar Ações recomendadas nas variantes da página de registro após o upgrade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-enable-ra-variant-record-page.html?contentId=ZU~Y5AGAzyK573fLxhSkEQ) - [Configure páginas de registro para ocultar os componentes da Central do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/record-page-hide-cust-central-component.html?contentId=wxGbEC4juI5fCc2Gd8aijw) - [Espaço configurável do CSM modelos de página](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-config-workspace-page-templates.html?contentId=ixGLs_eBQXvHGF8x6GwRWw) - [Usando a Pesquisa com IA com Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-config-workspace-ai-search.html?contentId=M5_6nTMUPlNZ_CZGWGEd~A) - [Abra a experiência do Espaço configurável do CSM/FSM no Construtor de IU](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-config-ws-open-in-uib.html?contentId=bJ_Gk44oo8iibStDxImysA) - [Criar uma página principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-config-ws-landing-page.html?contentId=SFWE5xhTvuQ5e0OmDZM1zw) - [Defina uma configuração da faixa de opções](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-config-ws-ribbon.html?contentId=HCYjUxX086sfKzWfb4Xo5A) - [Configure um cabeçalho de formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-config-ws-form-header.html?contentId=mRF~XubWbQGYAbTLIHUjtQ) - [Configure um valor realçado em um cabeçalho de formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-config-ws-highlight-value.html?contentId=kkkqPUMoO5qnaHYtgGAHLA) - [Configure uma ação de formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-config-ws-form-action.html?contentId=cFV79Q18mq6LNAA7EDkX7A) - [Exiba a faixa de opções do formulário e os valores do cabeçalho do formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-display-header-in-sidebar.html?contentId=9vB5qgZ855RDfblPcNenog) - [Exiba valores de campo como títulos da guia de registro de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-display-values-as-tab-titles.html?contentId=02US0ykIOSGIsf0ribAM0w) - [Habilite a ação de IU Criar caso para a seleção de tipo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-config-ws-ui-action.html?contentId=vcVwCbILuYSXOJEUM493Rg) - [Configure guias no painel lateral contextual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-ws-side-panel-tabs.html?contentId=UjCGDG5FSObZIimdnffAaQ) - [Configurar a Assistência do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-ws-agent-assist-table-configid.html?contentId=n97PrbdhsnHyIHb_Ymlzcw) - [Filtrar atividades no fluxo de atividades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-csm-ws-activity-stream-tags.html?contentId=Fga4CkKsNRva2FgCW0kYMQ) - [Descartar alertas automaticamente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/auto-dismiss-alerts-in-csm-configurable-workspace.html?contentId=Amjg05FO2oRfFy1mB35nSw) - [Configure recursos adicionais do espaço CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-config-workspace-feature-set-up.html?contentId=pCoqBRak9M4fvFu_UVkKfg) - [Migrando para Configurável Espaço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migrate-to-configurable-workspace.html?contentId=xq82xlwYuJQKaB8xdwftwQ) - [Explorar Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/exploring-configurable-workspace.html?contentId=aBLodVZiDUbg9VzV8TGy3A) - [Migrar para Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-migrate-configurable-workspace.html?contentId=4TK~8cMS1Bj9XC9g9Ye9Dw) - [Fluxo de atividades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-activity-stream.html?contentId=oDDmUPJg8gNMiN3kcrGP~Q) - [Assistência do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-agent-assist.html?contentId=AY_pnTBXbBd2XIZjo4HG_g) - [Bate-papo do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-agent-chat.html?contentId=Ukrizd~X1thdOvJv0n9TBg) - [Identidade visual e tema](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-branding-theming.html?contentId=ONesOfNzhiXIv045f_zQZw) - [Compositor de e-mail e Visualizador de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-compose-preview-email.html?contentId=CdSFzcApdvRNtim_mhIO4Q) - [Central do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-custom-central.html?contentId=cTI2xSUsaHweJBU5CUbPpQ) - [Ações declarativas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-form-declarative-actions.html?contentId=BdkmxBgRilN_rHobwAVy6w) - [Formulários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-forms.html?contentId=ybna56dPKeHbwKHSiMNjWA) - [Cabeçalhos de formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-form-headers.html?contentId=RbGBqktQ8RJIvbVTmOk31g) - [Pesquisa global em espaços configuráveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-search-config.html?contentId=jsWUNdB1WSxx4oyyUrqMxA) - [Realces](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-form-highlights.html?contentId=fM6uJhPW_xmcfSXA2XHBkQ) - [Listas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-lists.html?contentId=~Bp~IneFCjgbw6NhGm2QEQ) - [Faixas de opções](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-form-ribbons.html?contentId=Bd7ncNlq5Ed7oBT8N4Tpfw) - [Barra de ação de IU](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/migration-form-ui-actions.html?contentId=961psFQEk04O0UloKhYwIg) - [Roteamento e atribuição de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-routing-and-asign.html?contentId=qXR84L5877IKKUWyabUQQg) - [AWA para CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/awa-csm-overview.html?contentId=uZaIPA6MCaVHNAqHeQq1zA) - [Configure um canal AWA para tarefas de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-awa-channel-case-tasks.html?contentId=arKbtMfT_NVPsQnpTQVSqQ) - [Configure filas do AWA para a função de contato do proxy](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-awa-queue-for-proxy-contact.html?contentId=xy1qmAKgH1fXu0qvD191aA) - [Ferramentas do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-tools.html?contentId=ig6yY0IMQdfszDIsfzXCeA) - [Configuração de Decisões guiadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setting-up-guided-decisions.html?contentId=0Vuj8R9C9ICZs17AYMkl1g) - [Árvores de decisão na Decisão assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/decision-trees-in-guided-decisions.html?contentId=3FDLD741VmNywDiQV5Clpg) - [Nós da árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/guided-decision-tree-node-types.html?contentId=u6SaJd1wK0BVbK6WfR6TAQ) - [Vinculando entradas em nós da árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/guided-decision-tree-input-mapping.html?contentId=Hy69WZAs2sF~icjtosK4IQ) - [Caminhos da árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/guided-decision-tree-paths.html?contentId=q9wF73gAtLlVb74gOWA7bg) - [Instale o. Decisões guiadas Aplicação de experiência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-guided-decisions-exp-app-new.html?contentId=Q9__Lz7LLxd3eGiF7IKjYw) - [Configurar orientações e árvores de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configuring-guided-decisions.html?contentId=MQz_o7l2u1lksejXzhDwkA) - [Crie uma orientação no IU principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-guidances.html?contentId=MdqIpINPM~Gz1ZDTtA2mNw) - [Configurar a experiência de detalhe de orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-guidance-preview-detail-experiences-ga.html?contentId=Nmb7Kuc1NFHBMMDoBT~2Jw) - [Crie uma ação de orientação para uma orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-guidance-action-ga.html?contentId=TBlOt1b~Nnc8Wgs7KcY18Q) - [Editando árvores de decisão em IU principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/decision-trees.html?contentId=s9WwHUIOHoHfj2hpJaon4Q) - [Edite uma árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-decision-trees.html?contentId=A2STa4pnmF1tKXsMkTof1g) - [Adicione perguntas ou instruções a uma entrada de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-decision-input.html?contentId=QR6yBn1tPoouIXmaxSlmHw) - [Determine o próximo nó em uma árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-decision-paths.html?contentId=g4m_sDz_UWuxElSTj1fNHQ) - [Forneça ações aos agentes em uma árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-guidance-path.html?contentId=fMQH8GnWDiSjaXpbsbdcJA) - [Vincule a entrada da tarefa no nó inicial à orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-task-input-to-guidance.html?contentId=zK0ZgpsqAiSsXzAP~RzVbQ) - [Vincular outra árvore de decisão a esta árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-linking-node.html?contentId=udYtVu9HVidAkc_L~C5zsg) - [Adicione um próximo nó após um nó de orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-next-node-after-guidance.html?contentId=0SLctAm_VF69cw1oWcz0jw) - [Reutilize respostas em pontos de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-input-mappings.html?contentId=C~hUeScPm4U84GvL8GqCNA) - [Exclua uma árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/delete-decision-tree.html?contentId=TpXAIyQYePN61aqj9Emy_w) - [Adicionar Decisões guiadas a Ações recomendadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-guided-decisions-to-recommended-actions.html?contentId=QlnvrYZobmlltdBPtX75gQ) - [Adicionar Decisões guiadas para playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-guided-decision-playbook.html?contentId=bpQzhrzqVP0np4gA~qOdPg) - [Adicionar Decisões guiadas a Portal de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-guided-decisions-service-portal.html?contentId=xfzbiNTULNnEXShegADkrg) - [Corresponda o tema da árvore de decisão ao Portal de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/apply-new-theme-to-service-portal.html?contentId=VHphvbL~J0WNYNxMCCyINQ) - [Playbooks em Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setting-up-csm-playbooks.html?contentId=ptuP6pr7pBB17G1Q8ZL5fw) - [Layout e recursos do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-layout.html?contentId=pxtH7uKGH3lO3mZ~DXfN~A) - [Capacidades do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-case-playbooks.html?contentId=BGyoDOdXzna~Coqjdc7QqQ) - [Terminologia do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-terminology.html?contentId=rynF1uZknbKBtOY5Zt628w) - [Modelos de página do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-templates.html?contentId=jfjCLP8mhMjGASRxwRN~Sg) - [Componente de fluxo de atividades do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-activity-stream-component.html?contentId=OBkka~JjnCvzM7bJ_PPUiA) - [Componente de itens relacionados ao Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-related-items-component.html?contentId=TQ6f3eUcr2yTl01tzd2LAQ) - [Componente de pesquisa do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-lookup-component.html?contentId=KpOwGgs0j0QAAfYUOrQcfw) - [Componente do painel lateral contextual do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-side-panel-component.html?contentId=GXuk5HN8LfB~LiMFeFVYJw) - [Caixas de diálogo não modal do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-modeless-dialog.html?contentId=R~Xo8EAuwQ0Ap7yErxIiPw) - [Componente de resumo de caso do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-case-summary-component.html?contentId=_l5WvygPVb2xPgbF2oUyog) - [Páginas do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-pages.html?contentId=1MtLA7ythpluBeOyZUNrXg) - [Playbook do caso: Página de registro de fases horizontais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-horizontal-stages.html?contentId=UAyZlvr8SjiVbu99lFidSQ) - [Playbook do caso: Página de registro de fases verticais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-vertical-stages.html?contentId=uA5yu9~6j57sJVAWlP3Gqg) - [Aplicações Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-apps.html?contentId=zb4zA7NVexQX20ghpNr23A) - [Playbook de Caso para Integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-type-onboarding.html?contentId=WDCmk0yeq6z4kQNbwwxC~Q) - [Playbook do caso para reclamações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-complaint-overview.html?contentId=eTC5JE98C9TebZWrtAWBGA) - [Playbook do caso para Suporte ao produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-product-support.html?contentId=zaHjMmxNYiOwC6JRRqQsnA) - [Configurar Playbooks para Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbooks-configuring.html?contentId=~Q2Gn6Sh2g3mnT_lQAZFTg) - [Selecione uma exibição de atividade do playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/playbook-select-activity-view.html?contentId=zUh3EAHwRZtLsklDh13qOg) - [Configurar a fase do playbook e a visibilidade da atividade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/playbook-config-activity-visibility.html?contentId=~6mok5VqpRHDN6zq528~1Q) - [Playbooks para Portais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/playbooks-for-portals.html?contentId=YJUcowrYK0KF80~Bj_xSTg) - [Configurar Playbooks predefinidos para portais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setup-onb-playbks-for-portals.html?contentId=QLjDrL_IkwZvhccZaSMtAw) - [Ative o estado de rascunho para o tipo de caso de integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-the-draft-state-in-the-onboarding-case-type-state.html?contentId=SOx5yt8hQ17E6kPy3I_uPA) - [Ative o gerador de registros](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-the-record-generator.html?contentId=MvfqtI_ZckQl4c2YfJfXEw) - [Ative um novo playbook de integração com autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-a-new-onboarding-playbook-with-self-service-in-pad.html?contentId=OJtOcBk_iZ3d~ofafBu6bg) - [Ative a integração assistida nos itens de conteúdo do Playbook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-guided-onboarding-in-playbook-content-items.html?contentId=9SjIAKSeySb5w9X3T2QL_g) - [Adicione a guia Processo ao portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-process-tab-portal.html?contentId=T9Xvqd1GiGj5zf2QDbgzlA) - [Exiba casos no estado Rascunho no portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/playbook-for-portals-my-draft-cases-list.html?contentId=dkE~HciHSGQhiLA~yWfIug) - [Configure Playbooks personalizados para portais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-playbooks-for-portals.html?contentId=qhhoW67KWRuQqtswae5srQ) - [Habilite um refluxo para seu Construtor de IU páginas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-reflow-for-new-uib-pages.html?contentId=ZJ7MNtVQaL6FqtX3dGBQrg) - [Configurar registros relacionados dinâmicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/dynamic-related-records-configure.html?contentId=lpgqgy1Et8t04zl_0vCFzQ) - [Registros relacionados dinâmicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-contextual-related-records.html?contentId=lKjRYxct2nxQi2mwRnxbWw) - [Usando a guia Registros relacionados no painel lateral contextual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-dynamic-related-records.html?contentId=lLZgJ41LQ~EzhKSi5c64Ww) - [Página compartilhada de registros relacionados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/related-records-shared-page.html?contentId=639KE64YXDrHuK06x_xNbQ) - [Tabelas de registros relacionados dinâmicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/dynamic-related-record-tables.html?contentId=vnqPTHt4A_SYo_QzW_7wRw) - [Configurar contextos de registro relacionados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-related-record-contexts.html?contentId=8fO4MT58kp4Qfkj1yP7x9g) - [Associar definições de registro relacionadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-record-definition-to-context.html?contentId=Jq4UnMFwXvX6tIIfir63VQ) - [Configurar definições de registro relacionadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-related-record-definitions.html?contentId=M9F7F_PLKyEJUYDzEfjXrg) - [Configure o número máximo de registros relacionados a serem exibidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-max-num-related-records.html?contentId=Z7~1dyKfuyp4qXqIsT3fSQ) - [Configurar Central do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-customer-central.html?contentId=aEc~8XR_j0fhdX_hT0ueoA) - [Ativar Central do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-customer-central.html?contentId=~ZmQpP_HpvRvxVVyUSPr6g) - [Criar dados para a Central do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-customer-central-data.html?contentId=Mk0Mx4GsOovyS9qk5ZsvXQ) - [Configure as propriedades da Central do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/properties-customer-central.html?contentId=W6KBcJ9lcCDZTDFHLwhN3w) - [Configure a exibição Informações do cliente usando o Espaço do agente CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-information-tab.html?contentId=cqC~w7YKyKSsarEvW21jDw) - [Configurar listas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-lists-customer-central.html?contentId=WyXOP5xkFv~iO35hBoN3ZA) - [Configurar relatórios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-ci-reports.html?contentId=rKy6RxPhizDjD_DmlsbpsQ) - [Configurar registros](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-ci-records.html?contentId=Ft1zAf_SrXuyqtO8HLOlzA) - [Configurar grupos de relatórios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-ci-report-groups.html?contentId=TUquTFDlfN8Y74vnlXj7Rg) - [Configurar contextos de informações do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-ci-contexts.html?contentId=S5RwF4kxHqUT_z51tVjBww) - [Configure a exibição de Informações do cliente usando Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-central-configure-info-tab.html?contentId=pNcdaBowOgEuA7huxDGJ6g) - [Configure a exibição Histórico do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-customer-activity.html?contentId=eWfnM9QKtceSev2yZk_mQg) - [Configurar atributos do componente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-settings-ca-tab.html?contentId=pkvdzsoSDXzqkX0um4ur1Q) - [Configurar tipos de atividade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-activity-types-ca.html?contentId=WzoqRYeb6UYTaxCTBrx2WQ) - [Configurar grupos de atividades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-activity-groups-ca.html?contentId=v6g7bs2qrhCr7VPmnxbb_A) - [Configurar modelos de tipo de atividade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-act-type-templates-ca.html?contentId=6Ww7Bvg4rp5HaFcnUN8PbQ) - [Associe grupos e tipos de atividade a contextos de atividade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-act-contexts-ca.html?contentId=RTfJKTgsMkGB4RaJXpXyWQ) - [Crie aspectos para contextos de atividade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-facet-customer-central.html?contentId=TqcH9_Di4iT5qbZz5jPkyw) - [Configure o aplicativo para celular Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-customer-service-mobile.html?contentId=Y9NjjRCLkQ4Z7xwHGtHlgw) - [Habilitar canais de comunicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-comm-channels.html?contentId=xPEO~SAc5Wzp~TnlY0wepA) - [Configurar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/set-up-communication-channels.html?contentId=Bhz4AaCMOM0MK8XYUn4Lzg) - [Canal de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_ChatFeature.html?contentId=0G6OFoDOX0TaCyrUJfawYg) - [Pesquisas pré-bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-pre-chat-overview.html?contentId=Id2litXecYv46vFtkc1_AQ) - [Fila de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ConfCustServChatQueue.html?contentId=J5BA7OJ9_TaQk6yHoqLM3g) - [Ativar Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-virtual-agent-csm.html?contentId=6jEJgb_Or0VSKuRrJCZNSg) - [Conversas do Virtual Agent do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-virtual-agent-chatbot.html?contentId=wVqkSbMIeqtd3sU6fDcoXA) - [Integrar com o Facebook Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/update-authentication-facebook-va-integration.html?contentId=TY~R7FVqTanqYYpW9lNmlA) - [Configure o pré-bate-papo após o upgrade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-configure-pre-chat-upgrade.html?contentId=DmaxO5Frgxc~SCtSx9_ECA) - [Canal de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CustomerServiceEmailCommunication.html?contentId=n~B9Qm0nQzJ95UclazpX5A) - [Interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/email-as-an-interaction.html?contentId=FlVXuct9wkI8hmSLbuYAjQ) - [Ativar interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-email-interaction-customer-service-management.html?contentId=7unW23YuJrqKNEsB~B2MWQ) - [Exiba o canal de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-service-channel-configured-email-interaction.html?contentId=3bKV5swbphlRn1O~LJaz9g) - [Atribuição avançada de trabalho para interações por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-advanced-work-assignment-route-email-interactions.html?contentId=o9symlwg4qN0f8tLAM2oDw) - [Configure fluxos para e-mails de entrada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/creating-flows-incoming-emails-create-update-interactions.html?contentId=YSuigqR4A9RMuwotSddorA) - [Ativar um fluxo para Interação por e-mail para CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-flow-email-interaction.html?contentId=P6Mu8HCYfWNoMyZoOezgng) - [Defina um fluxo personalizado para criar ou atualizar interações de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/defining-custom-flow-create-update-email-interactions.html?contentId=3p2QwayesSWiiG8dBJMvHw) - [Propriedades do sistema para configuração Interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/system-properties-for-configuring-email-as-an-interaction.html?contentId=YqmxDP4mZar4mCj8JLL88Q) - [Notificação contínua para interações por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-ongoing-notification-email-interactions.html?contentId=a~X3hf9nL26hmHedJRv5cg) - [Permita que os agentes respondam com o histórico de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-agent-respond-customer-email-activity-history.html?contentId=hLEkFB5C0nGh55Z_thKTRw) - [Configure notificações por e-mail para uma interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-email-notifications-interaction.html?contentId=aZTVUC2cyiEUoMuQ8Z7iXQ) - [Habilitar Ações recomendadaspara uma interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-recommended-actions-email-interaction.html?contentId=Iczz26~HCBz5TZM~TNCkhg) - [Personalize a experiência de interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customize-email-interaction-experience.html?contentId=_OmogPQA9kQiExJ27JTiuQ) - [Personalize o marcador Nova atividade para uma interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customize-new-activity-marker-email-interaction.html?contentId=D4G18LW8kJJsfYNBZ29Z8Q) - [Personalize um cabeçalho compacto de e-mail para uma interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customize-email-compact-header-email-interaction.html?contentId=quHpb2T~KZ2nDLD0U3rnvg) - [Personalize mostrando uma conversa completa em Construtor de IU](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customize-show-full-conversation.html?contentId=4nVVWla5RQ~BnBgAXXl74A) - [E-mail para o caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/email-to-case.html?contentId=8zxfgRKtlUeiFvCO5ORAqw) - [Configure um endereço de e-mail para um produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ConfigureEmailCommunication.html?contentId=Bpfqw2ZFiyGNAFnbBARa1A) - [Configure um prefixo de linha de assunto do e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ConfigureAnEmailSubjectLinePrefix.html?contentId=HWE0yGXhDEIWIrY4nbEjng) - [Propriedades de e-mail do atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CustomerServiceEmailProperties.html?contentId=U3ZZqFW6A2kVFtFHdPEb8w) - [Desabilitar respostas de e-mail do fluxo de atividades do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-email-response-from-case.html?contentId=u~qRB5YBB1KHih4dq~Z5nw) - [Configure regras de processo para e-mails de entrada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-rules-incoming-emails-create-assign-cases.html?contentId=~1VpBcmpy_rmXHdXVVkPCg) - [Defina regras para processar e-mails de entrada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/define-process-incoming-emails.html?contentId=SNpVZdInGVgsMizwMBJbtw) - [Configurar notificações por e-mail e comentários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-email-notifications.html?contentId=CtWR_8gJDkKhjTaQ8Vb1iQ) - [Envie respostas de caso com e-mails de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/send-case-email-replies-interaction-emails-activity-history.html?contentId=9wBMQ4scw4euOHH30_Fm8w) - [Canal telefônico](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_PhoneCommunication.html?contentId=3MG_kPANVSWooZNOSy6agQ) - [Configurar com OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAnOpenFrameConfiguration.html?contentId=s4kru_ulSxX3xiW0wP_xmQ) - [Integrar voz via OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/openframe-cti-events.html?contentId=ay1TvpD86jDlXdS5cfEmyA) - [Integração de mídia social](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/social-media-integration.html?contentId=wOYQkcc1MtL1YTkHgT0g~A) - [Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/chat-zoom-connector.html?contentId=u3U56WbVNmS~gdEwJgteXQ) - [Como configurar o Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-chat-zoom-connector.html?contentId=4RhEcKcQ37WU4JHEkJqVUQ) - [Configure valores de campo específicos da aplicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-chat-zoom-ext-pt.html?contentId=EnnpscTndYyRhInIBghNoQ) - [Ative a ação rápida para Zoom reuniões](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-chat-zoom-quick-action.html?contentId=bHMoR2a1mcUDHnJHaieX6A) - [Configurar App de mensagens de interação.](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setting-up-engagement-messenger.html?contentId=1_uPhEKC6pP15TQ7STLBzA) - [App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/engagement-center.html?contentId=gIQJo25E5uuWeRGqnirEnw) - [Recursos do App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/features-of-engagement-messenger.html?contentId=g0W8f_nMmE~J7jAc35rmRw) - [Instalar App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-engagement-center-app.html?contentId=6sA4nWupap7PmuT~lTjb5g) - [Como configurar o App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-engagement-messenger-module.html?contentId=LfrEkNIZn2upuJ30RjC6YA) - [App de mensagens de interação requisitos do tema do módulo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/engagement-messenger-theme-requirements.html?contentId=pKatFdpsFoZt3qHJwIKAfw) - [Tamanhos de fonte padrão para o texto do resultado da pesquisa em App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/modify-search-result-font-size-auto-spell-correction-text.html?contentId=pHeFQ2OqPq6OGJI0yS9aLA) - [Habilitar App de mensagens de interação para cookies de apps de terceiros bloqueados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/allowlist-em-third-party-website.html?contentId=GzcFRi4N3zNqvOjlWk~TPQ) - [Atualização App de mensagens de interação URLs de inicialização para a versão mais recente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contextual-launch-update-version.html?contentId=Ee7TKwjgy7Nefsqlj0h4Jg) - [Propriedades App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/additional-config-for-engagement-messenger.html?contentId=0pr9TUBIIAornMKZXfpjdw) - [Configuração do recurso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-features-of-engagement-messenger.html?contentId=xD77xYLZKp0ks2BEQx~~RQ) - [Habilite a Pesquisa com IA para usuários não autenticados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-ai-guest-user.html?contentId=Yv4yikPOrmVSewzz9rDy9Q) - [Comportamento padrão de App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/em-customize-behavior.html?contentId=s7fJArW7zEqwYY~llETStw) - [Configuração de recomendações proativas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/em-behav-recom.html?contentId=McuJ3MjmLOct8gLLf9j1TQ) - [Integre recomendações proativas em uma página da Web](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/em-contextual-help.html?contentId=cIc054wGG4dW9AI2fxzDvQ) - [Criar um provedor de identidade (IdP)](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-identity-providers-for-engagement-messenger.html?contentId=i6TXEsKxuiCUOWMaJEEL4Q) - [Configure uma regra CORS](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-cors-for-rest-api-ec.html?contentId=hX~kxUHOys6jww~Y3neYsA) - [Criar cabeçalhos de resposta HTTP](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-http-response-headers-for-ec.html?contentId=KlqEouTV3HAPqlh~5DLWjQ) - [Ativar um App de mensagens de interação módulo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-engagement-messenger-module.html?contentId=KKfN4JGl1Nr_Er~_5lNtAg) - [Incorporar App de mensagens de interação em sua aplicação web](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/embed-engagement-messenger-code-in-your-web-application.html?contentId=q~YMgAy3qyIZtqkvmwF95Q) - [Recurso de vinculação profunda](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contextual-launch-engagement-messenger.html?contentId=hcqfeC9PelYSnSvQK63DcA) - [Inicie um recurso usando código personalizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contextual-launch-using-script-engagement-messenger.html?contentId=lwphxi3LON5Aw1tuoC5prA) - [Inicie um recurso usando parâmetros de URL](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contextual-launch-using-url-engagement-messenger.html?contentId=yUyzMVEoUwUVYkVTU6Kjhw) - [Como configurar o Retorno de chamada omnicanal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-omni-callback.html?contentId=o_DE1RcZhbpgsBQNPek3sw) - [Retorno de chamada omnicanal para Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/omni-callback-csm.html?contentId=~STEpYD7VfsmiGhDoERdXQ) - [Instalar Retorno de chamada omnicanal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-csm-omni-callback-app.html?contentId=5jx6KW229gz3rieMmdTe0A) - [Publique o. Virtual Agent tópicos para retorno de chamada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/publish-callback-va-topics.html?contentId=k8ks2Fir0s49K4jKM3DXyg) - [Configure o comportamento de retorno de chamada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-omni-callback-behaviour.html?contentId=vYoSiyHHL1iBrVDTfV36Zg) - [Habilite o ICC para chamadas CCaaS e retornos de chamada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-icc-for-ccaas.html?contentId=DNOL5DBgV~5Sde6JeVsXQQ) - [Requisitos de plug-ins](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/plugin-requirements-for-external-call-routing-integration-for-contact-centers.html?contentId=bOKwvkafzLf2fbTQUdEaFg) - [Definir espaço padrão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ccaas-set-default-workspace.html?contentId=1Dyu2jbaVErfoKMQfnTWYQ) - [Implementar Inteligência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/imp-intel.html?contentId=J7ZOu5ukwjjVuPpMF_gNGQ) - [Configuração do Ações recomendadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/nba.html?contentId=O~SdoD90v7Gb3vedahzeaw) - [Ações recomendadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-nba.html?contentId=H0bUirXCkGYWllYXiSuObw) - [Contextos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-contexts.html?contentId=wr6jV_Gbax2v~paYbK2X2Q) - [Regras](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-rules.html?contentId=cl~PGvRFZDTtUM6DxcZdXA) - [Recomendações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-recommendations.html?contentId=uEFWAvi7LP6v_c43pI9KXA) - [Entradas de contexto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-dynamic-context-inputs.html?contentId=_xFmeDygGMMs~kCf58GOgg) - [Orientações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidances.html?contentId=a8Ip74xP0zr1lwEDw6ba0w) - [Anexar e compartilhar orientação de artigo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidances-attach-share-article.html?contentId=RAUjv0ZDUqcTOYAluSnX~Q) - [Compartilhar base de conhecimento na orientação de interações de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidances-share-kb-chat.html?contentId=PrPk9jxCR5V2Ryb9grpEEA) - [Compartilhe artigos de conhecimento em interações por telefone](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidances-share-kb-in-phone.html?contentId=8tl3aSxU7eRzWSrgEJzV7g) - [Orientação padrão para resultados da pesquisa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidances-default-guidance-search.html?contentId=wWaDEyyK4YUnMtCJZI1REw) - [Geradores de recursos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-resource-generators.html?contentId=DT_v3FEX1i8ILTNe4bktWw) - [Separação de domínios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/recommended-actions-domain-separation.html?contentId=Px1wl8yRnEuLQfvF5YdY8g) - [Configurar filas para avaliação assíncrona](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/queues-for-recommended-actions-application.html?contentId=bnZ~C5rRgC3d5QrrJklGvw) - [Configurações de exemplo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/recommended-actions-use-case.html?contentId=sl5YAt876W52DrDoJel7fA) - [Exemplo: Solução de problemas de uma transação de cartão de crédito com falha](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-troubleshooting-failed-credit-card-transaction.html?contentId=mbo70E1Mcp6Euaj7jSzIXQ) - [Crie uma recomendação usando a árvore de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-create-recommendation.html?contentId=MQSuSATrvabFTdSUG3cdHw) - [Exemplo: Recomende um grupo de atribuição para um problema de roteador](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-field-recommendation-decision-table-example.html?contentId=LpkDvunkhLL5ZtzTCsFs9g) - [Criação de uma tabela de decisão para recomendar grupos de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-decision-tree-for-assgment-grp-recommendation.html?contentId=_x_uB6tKn35ZrJ3ZL52NnA) - [Configure um gerador de recursos para fornecer um grupo de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-resorce-generator-assignment-grp.html?contentId=~Pqfht0ctn77dw8DV2xBBg) - [Crie uma recomendação de campo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-create-field-recommendation-assg-grp.html?contentId=C3eQzOs29s8Kn1dTgU~ENw) - [Crie uma recomendação usando recomendação de campo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-create-recommendation-field.html?contentId=_zHwARQ6M4hOQXED3DVWnA) - [Exemplo: Vincule o caso principal semelhante ao caso atual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-example-guidance-similarity-trend.html?contentId=GOu1JuPchsvCYtnUUA_gXQ) - [Configurar um subfluxo para a automação da ação de orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-ra-config-subflow-link-major-case.html?contentId=eCOtWo4fVmhwtapcM7zd0Q) - [Configure um gerador de recursos para fornecer um caso principal semelhante](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-ra-resource-generator-similarity-trend.html?contentId=el67SyUFtkA3rk0XWkANdA) - [Criar orientação para vincular casos semelhantes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-ex-guidance-link-major-case.html?contentId=MWOg9aMXAqFlSXQ_7sn0hg) - [Crie uma regra a partir do registro de contexto do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-create-rule.html?contentId=ubW9hjfRsIAPFuW0M9C5KA) - [Crie uma recomendação com orientação como um tipo de ação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ex-create-recommendation-guidance.html?contentId=3NE4GKjj3LW6x3wBkSr2qg) - [Instalar a aplicação Ações recomendadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-recommended-actions-cs-app.html?contentId=xepc7JHv4tCuf4YEpmH8iA) - [Componentes instalados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-installed-components.html?contentId=caQ8cH9pMUGeVlGN5b6Pqw) - [Configurando o. Ações recomendadas aplicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-recommended-actions.html?contentId=K7zjHA7v8YprZ63~Y0lacw) - [Crie um contexto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-contexts-create.html?contentId=DNMDrLAYxzrN3ktuKuBP2w) - [Crie uma entrada de contexto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-create-context-inputs.html?contentId=ecvYw04Uw8CO3PhojjQo0A) - [Crie uma regra](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-rules-create.html?contentId=LaS5S1lu~Tx0oh_90y8DJg) - [Crie uma recomendação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-recommendations-create.html?contentId=UUu1rBVKsl36bym_VUrKrg) - [Criação de orientação e recomendação de campo em Ações recomendadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-config-recommendations.html?contentId=h7DBWOaw2w~PhvTd6DUe_w) - [Crie uma recomendação de campo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-field-recs-create.html?contentId=FSpDqPcNl4FsOO5jGDWR1g) - [Criar uma orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidances-create.html?contentId=Fl1wogf34xYbscenmv6qkg) - [Configurar ações de orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidance-configure-action.html?contentId=jRFyS7RyC2jBQ1kKbZTnZg) - [Configure uma experiência de visualização de orientação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-guidance-configure-preview.html?contentId=osgYMKLMKnYJ4EdCKppEJg) - [Personalize uma experiência de visualização de orientação no Construtor de IU](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customize-ra-preview-experience.html?contentId=Q28QvCAQJDkLDQvRSeRgqg) - [Personalize uma experiência de detalhe de orientação no Construtor de IU](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customize-ra-detail-experience.html?contentId=ZE4bd6hSfb5EE4uVqmIITQ) - [Crie um gerador de recursos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-resource-generators-create.html?contentId=u16~2ryy9Bs9Z6BklFa~Aw) - [Formulário Entradas do gerador de recursos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-resource-generator-form.html?contentId=nOelnN4kmeny_MJ1AaYj7Q) - [Configure os parâmetros de arbitragem](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-nba-arbitration-param.html?contentId=a3oiEFXtg21Ly~re~bG1jA) - [Configurar forçar atualização para recomendações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-config-data-broker.html?contentId=~zwdgaqUg4mO6s5POkWI0Q) - [Ações recomendadas para o Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-configure.html?contentId=Q6mCFTIEzSKtZkYRQVH2gQ) - [Contextos do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-context-records.html?contentId=bBF0o1u6BAqMNuTL2qtZvg) - [Orientações para Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-custom-guidances.html?contentId=_lO46GQKEbd4VfpJcDVPxQ) - [Ações recomendadas no registro de interação de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-chat-interaction-record.html?contentId=uB_WQ128bu0GljOfpHV8Ng) - [Soluções de aprendizado de máquina](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/machine-learning-csm.html?contentId=ksbJle~OpiOtrjC4Eokwxw) - [Inteligência para tarefas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intelligence.html?contentId=F05h5WzWE6NzCdXQs_vs5A) - [Categorização de registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-categorization-overview.html?contentId=JU22HfZSgVIm4Nu4uDWB4g) - [Análise de sentimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-sentiment-analysis.html?contentId=1ZBcUd5gL8Bh9woFyExowg) - [Detecção de idioma](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-language-detection.html?contentId=i68AMIRkIz2~9D7e~mryDg) - [Inteligência para documentos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-document-intelligence.html?contentId=zUcfL3IAq~7sHEhkqUHWMg) - [Como o Document Intelligence funciona](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-docintel-how-it-works.html?contentId=K6Bq8SF_de9SGbKrAFSUAQ) - [Recomendação de caso semelhante](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/similar-case-recommendation.html?contentId=LMWMiV7yOmxXKFmEJhGrbA) - [Console de administração de inteligência para tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-admin-center.html?contentId=6gQs4iRwj263myzCMGaStg) - [Configuração e comportamento do modelo de aprendizado de máquina](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-model-setup-behavior.html?contentId=IiRUePrqZSyKoCPnhLZ2Jw) - [Instale o Inteligência para tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-task-intelligence-cs-app.html?contentId=XbTwUJJJYb72X0OtYdBAxg) - [Componentes instalados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-categorization-components.html?contentId=pin4Rc5Pj_f9oVTkfzzYJA) - [Configurar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-task-intelligence.html?contentId=__WOYBSE_PkpvsaUVWueiA) - [Configurar categorização de registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-categorization-configure.html?contentId=M6EdvYHd_uRbcdOK69cu3w) - [Configurar Análise de sentimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-sentiment-analysis-configure.html?contentId=4oNvJ4CTqJYDdSvEeFUmSw) - [Configurar detecção de idioma](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-language-detection-configure.html?contentId=5bkq~dgOhm78VSafpI7kqw) - [Configurar Inteligência de documentos para Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-doc-intel-configuring-.html?contentId=vOqnAuzg8uSW9PATpW306A) - [Crie um modelo para prever campos de registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-create-cat-solution.html?contentId=0izECX3DgP1rN3MvSOFKWQ) - [Crie um modelo para prever o sentimento do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-create-sentiment-solution.html?contentId=mZkWcKzMdrjChjJht7_SDw) - [Crie um modelo para detectar o idioma do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-create-language-solution.html?contentId=6dJDm1z908aPtIce2bSD1g) - [Crie um caso de uso do Document Intelligence](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-create-di-use-case.html?contentId=p5rRN_g9khqloUv2zdrFUA) - [Crie um modelo para prever incidentes semelhantes em aberto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-create-model-open-incidents.html?contentId=aTOCjsHn_l1MXlG6YnuUvg) - [Crie um modelo para prever casos semelhantes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-model-to-predict-similar-cases.html?contentId=c1oGmxFyQxg6uK53MtcLvg) - [Edite um modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/edit-a-case-prediction-model.html?contentId=PmEs3xOkewA4VLl2rGOMFg) - [Exporte um modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/export-a-task-intelligence-model.html?contentId=E8PxT7SIs5osbObWq3wn_g) - [Crie um modelo de caso semelhante personalizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-custom-similar-case-model.html?contentId=pi0cQD1Oqr8pG9X_JBLDfQ) - [Inteligência preditiva Para definições de solução CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/predictive-intelligence-for-csm.html?contentId=gq_kVD~Yzq2nvJJjqrUKHg) - [Tópicos de casos populares](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/trending-case-topics.html?contentId=Xd99oWUD~bmAA3oNcHTrjg) - [Configurar tópicos de caso de tendência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-trending-topics.html?contentId=LmViWs1RYqKpPEYedn7hoA) - [Treine a definição da solução de cluster](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-solution-definition-trending-case.html?contentId=jTneC0z6eLhoEGq_L388Rw) - [Treine a definição da solução de semelhança](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/solution-definition-trending-case.html?contentId=_RSTGjT7mPXq4OAVXqmhdw) - [Recomendações de caso semelhantes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-similar-cases.html?contentId=nHYTDoaSXHOj829f6bEflQ) - [Recursos de pesquisa adicionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/similar-cases-additional-resources.html?contentId=ZdaKyv2RIOlGCaPAKMEYnQ) - [Definições da solução de similaridade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/similar-cases-solution-definitions.html?contentId=EqksJINbAC9YN6EGhBNPwQ) - [Ações do usuário de caso semelhante](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/similar-cases-user-actions.html?contentId=Hp6ylSdprUnQA1n_i_JFAQ) - [Tempo estimado para resolver um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ettr.html?contentId=pYBTZLv4eUNaQrB0ziEssA) - [Defina as configurações para valores de Tempo estimado para resolver](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ettr-upgrade.html?contentId=g5uep2HDRurBtE6sJAxz0g) - [Configure o tempo de resolução estimado padrão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ettr_configure.html?contentId=BgggSzDFXLRDUO4cI0roHQ) - [Exiba o. hora para resolver o componente da faixa de opções](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ettr-activate.html?contentId=Cd1glxEmaBO2GiN928M_Yg) - [Inteligência preditiva para gestão de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-intelligence-case-mgmt.html?contentId=2zswnwfih_7VjjpKltL~kw) - [Configurar Inteligência preditiva para gestão de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-intelligence-csm-configure.html?contentId=PEMBwcZYdo3uvaWl74ur8A) - [Usar Inteligência preditiva para gestão de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-intelligence-csm-use.html?contentId=YZBcmSOm0qsjTmoV8LZWWw) - [Atualize casos com previsões de campo ausentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-intelligence-update-case.html?contentId=yHwE7gIaIzRQWLyloSvQAA) - [Configurar notificações de resposta automática](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-auto-responder.html?contentId=xjaFYOHyGzwlkmMkqgdytg) - [Habilitar Resposta automática](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-auto-responder.html?contentId=rbibwUn8uPjIVnt72SqSjA) - [Treine a solução de semelhança](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/train-sol-defn-auto-responder.html?contentId=exBWRI8sqrn6rOJlRoaGsQ) - [Configurando o contexto de pesquisa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-context-auto-responder.html?contentId=s8EF~4waUhZIy9s5qn9rYQ) - [Limite o número de artigos para casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-limit-auto-responder.html?contentId=CWPkTd35F2m1lIS_1o3KXQ) - [Incluir resultados de pesquisa contextual avançada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-extension-point-auto-responder.html?contentId=uCByucdojlkvFbEtUw1vjg) - [Registrando inclusões de script personalizadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/impl-scripted-ext-pts-custom-code.html?contentId=dGqXANwRCygM9s4tvxdIOQ) - [Habilitar recomendações de pesquisa de texto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-text-based-auto-responder.html?contentId=grd04IKkuEQcZN4xy~lrVw) - [Incluir casos registrados usando canais de comunicação especificados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-auto-responder-channels.html?contentId=nswWru4keEq8E4hUVKJWkw) - [Incluir artigos de conhecimento de portais personalizados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-auto-responder-custom-portal.html?contentId=MsHkKXQC9YtxiU3p7w81Tg) - [Configurar Respondente automático para tarefas que não sejam casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-auto-responder-other-tasks.html?contentId=EaWQwAEk3OoKbHl48kYBnA) - [Configure o autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/set-up-self-service.html?contentId=nJSWlAqkwwGws08MUfUZ1w) - [Configure os Portais de Atendimento ao cliente e ao consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-service-portals.html?contentId=4erfZUV2j_g_QzdYltovIg) - [Ative os Portais do consumidor e do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-consumer-portal.html?contentId=41NfnPkSYRjW2m7hBeIc~w) - [Configure os Portais de atendimento ao cliente e ao consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-csp-csm-portals.html?contentId=4sEG6QJN0tk8VsVhKNSP0Q) - [Configurar Pesquisa com IA Para os Portais de Atendimento ao cliente e ao consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/config_AI_search_csm_csp.html?contentId=NTTZ~tCIPdVnbBv~h_4rsw) - [Habilite a Pesquisa com IA para usuários não autenticados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_search_csp_guestuser.html?contentId=BtRnogu8cDc_OTVZwh8hdQ) - [Enviar item do catálogo como convidado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-guestusers-submit-catalogitem-csm-portal.html?contentId=DAYk_Y7S_DgRbAnES65IFw) - [Habilite o acesso público em uma página do portal de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-publicaccess-on-page-csm-portal.html?contentId=2axapkGXDN4PvwXgDc7IFw) - [Habilite o acesso público em widgets](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-publicaccess-on-widgets-csm-portal.html?contentId=dorXo78oB8NPgWtJ0qZ~Kw) - [Habilite o acesso público para categorias para os itens do catálogo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/make-catalogitem-categories-public-csm-portal.html?contentId=~TagA~Z9QaKv~UYuNTn5Lw) - [Habilite o acesso público para um item do catálogo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/make-item-public-csm-portal.html?contentId=3850kURg~hKyyUnk42XkcQ) - [Configurar item do catálogo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-catalogitem-script-toredirect.html?contentId=xzwisQ4fAo0BxAW4N3hqnQ) - [Variável de acesso e conjunto de variáveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/make-catalogitem-variable-public-csm-portal.html?contentId=wthYGVimtdtCVbO32hb4iQ) - [Habilite o acesso público em REST APIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-publicaccess-for-restapis-csm-portal.html?contentId=UgLCE2TJHQvz3H_P_0liCQ) - [Aplique limite de taxa em REST APIs](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/apply-ratelimit-for-restapis-csm-portal.html?contentId=80rtgd~LZnGfdN3tv0gUbQ) - [Pesquisa com IA Assistência para usuários externos autenticados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-for-portal-auth-external.html?contentId=MLlOZErP~2duPsG4yNIeDQ) - [Configurar Pesquisa com IA Ações de assistência para usuários externos autenticados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-actions-portal-auth-ext.html?contentId=6zwn27Qwr38OR2A7ogdq_A) - [Configurar a Assistência de pesquisa com IA para usuários externos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-portal-auth-external.html?contentId=Lqwgg_K0nMSiCuE5IgcEvg) - [Ative a página de tíquete padrão para clientes de upgrade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/activate_csm-std-ticket.html?contentId=k9H8hHuxP54L_Piav6NlTg) - [Configure a página de tíquete padrão para casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_std_ticket_page_csm.html?contentId=StyxQb7sIJxiUb9suc0ybA) - [Ative o mapa do site](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-sitemap-confi-csp.html?contentId=FRsHrPQYOSG~iYo7Dy~PZg) - [Cálculo de uso do portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-portal-user-sessions-timeouts.html?contentId=4wEBOvpoilZkjhndw4YA9w) - [Limitar o acesso aos dados do modelo de produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/cust-serv-portal-prod-model-access.html?contentId=iCHKo49_uCLJoGsPzjyByw) - [Exiba o número de sessões baseadas em bot do portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/bot-based-session-csp.html?contentId=pnIGvQWsisPC3wKoNBDT4g) - [Habilitar autenticação multifator](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-multifactor-auth.html?contentId=DVb5v43RGbaynpUsQ3OYnQ) - [Gerador de mapa do site Para o consumidor Portal de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/sitemap-generator-csp.html?contentId=dON~9bjOe8l3mpvFHgycwA) - [Configurar o Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal.html?contentId=IX9XnwSZVMyi1~jby_uCpw) - [Configure o Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-business-portals.html?contentId=5Ps2PnmGM4_IzQPkwW_8NA) - [Configure o tema do Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-business-portal-theme.html?contentId=6Ihf1Cf8qXuqIJBeUcdaYQ) - [Configure uma taxonomia para definir tópicos relevantes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_taxonomy_business-portal.html?contentId=JmOYw16YxxR8Qf4aRnjtrQ) - [Configurar Pesquisa com IA Para o Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/config_AI_search_business-portal.html?contentId=A5AshEEVzzLFzxuU8r3Vxw) - [Habilite a Pesquisa com IA para usuários não autenticados no Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_search_businessportal_guestuser.html?contentId=_FoTIavsGBwMwtXie5GvxA) - [Pesquisa com IA Assistência para usuários externos autenticados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-for-business-portal-auth-external.html?contentId=rGQBxXOtw0ZtOYVK4m80XQ) - [Configure ações da Assistência da Pesquisa com IA para o portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-actions-businessportal-auth-ext.html?contentId=g6h85n7L4AtH4G3X9us3GQ) - [Configurar a Assistência de pesquisa com IA para portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-portal-auth-external-businessportal.html?contentId=RmuMTxTfM9maFw_8sbGivg) - [Cálculo de uso do portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/business-portal-user-sessions-timeouts.html?contentId=rNJC5fSGtMs~zEJDtz0T4w) - [Limite o acesso aos dados do modelo do produto no Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/business-portal-prod-model-access.html?contentId=hjsQSK2XZKb_LwtQ1MrKxQ) - [Autenticação multifator para o Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-business-portal-multifactor-auth.html?contentId=0FOpHTorpoZo4IYsJhOGfg) - [Cálculo de uso do portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-portal-user-sessions-timeouts_2.html?contentId=X0QQZEqapaYu5xUjBSAGHQ) - [Configurar Walk-up Experience Para Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-walk-up-csm.html?contentId=P9N6xqBB4Bd0aSEI5qgElg) - [Walk-up Experience para Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-experience.html?contentId=KVWjCI8vHg2gdlW2mUZD2g) - [Walk-up Experience para usuários convidados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-store-app.html?contentId=mSaMpip~QZMiekch_pMI7g) - [Domain Separation e o CSM Walk-up Experience aplicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-domain-separation.html?contentId=gav1VyO5UieOGHPZ7zvICg) - [CSM Walk-up Experience segurança e acesso ao portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-security-portal.html?contentId=4K5MrUmkS85Dmdq6Yx9fiw) - [Configure o portal Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-portal-config.html?contentId=xFzjVp9~mXf5f5hQnAzZeQ) - [Configure Walk-up Experience service channel](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-serv-channel.html?contentId=VsbLG_pURWf7aY2spShcjw) - [Configurar notificações do Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-notifications.html?contentId=Ae988ayXmBQ2qHpHOCF5CA) - [Configurar cronogramas do Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-schedules.html?contentId=epqqUalCstgg8u2tfhlzzQ) - [Reserva de compromisso Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-booking.html?contentId=VHB10ktNUkGOOi8fVXqjIg) - [Configurar reserva de compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appointment.html?contentId=gp5lzVaErYJpJiP4V9p2dg) - [Administração de reserva de compromisso do Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-admin.html?contentId=90QFpIz~cA9N_U_NsUTLpw) - [Habilitar Walk-up Experience agendment-booking](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-enable-appt-booking.html?contentId=xRCJiRKhmre_d4lZjzU4eA) - [Configuração de reserva de compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-booking-config.html?contentId=fKE7kN91eDAbqFqh9S0IVw) - [Exiba ou modifique uma configuração de reserva de compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-view-appt-app.html?contentId=zRTih5EnXa4buB7EQXCKKg) - [Crie uma configuração de agendamento de compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-appts.html?contentId=UCx7cuufK~w~8GfH3HJugA) - [Configure cronogramas diários para reserva de compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-config-daily-appt-schedule.html?contentId=0QtaLlrfmoUjfsJC93gLCg) - [Configurar lembretes de agendamentos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-activate-appt-reminder.html?contentId=8C5RAeypvo8tbSSEhjEh3g) - [Configurar locais do Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-define-location.html?contentId=qFW5VDEIFl~L68SUv7WO7Q) - [Configurar locais do Walk-up Experience para usuários convidados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/walk-up-guest-locations.html?contentId=vJz929bCfFr7H40mQBoveQ) - [Remover um local Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-remove-location.html?contentId=z~DcDcC6AakNlqIgq3CwKg) - [CSM Walk-up Experience pesquisas de satisfação do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey.html?contentId=ZXaDjMj4xXKfXh8cbKPdwA) - [Configurar Walk-up Experience pesquisas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey-configure.html?contentId=aWFn~K84ggxG~XCd1fIegg) - [Propriedades do sistema para configuração Walk-up Experience para usuários convidados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-configure.html?contentId=YKRrE9B5XZWjbX0r6wGu0g) - [Adicionar link de balcão de serviços à página inicial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-add-checkin-icon.html?contentId=feXm_mpU2WD1az~m5nNtuA) - [Como configurar o Agendamentos via conversação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/conv-appt-booking-config.html?contentId=NiEP~vNrO9JoKwCz0kW2PQ) - [Agendamentos via conversação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/conv_appt_booking.html?contentId=OxeMbGe_5QLDhPqBztELtQ) - [Instalar Agendamentos via conversação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-self-service-and-omnichannel-engagement/conv_appt_booking_install.html?contentId=bNkDraz4nuBt_B~XKeGZkQ) - [Estender capacidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/advanced-cap.html?contentId=EpGQdi1VBuV9feL_5A_BTA) - [Atendimento ao cliente terceirizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/outsourced-service-provider.html?contentId=QW_HEAJrYoj635wP_Z8MTA) - [Configurar o Atendimento ao cliente terceirizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-outsourced-cust-serv.html?contentId=myQsQHBJoIWTEZUWLT4WqA) - [Painel do provedor de serviços terceirizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ocs-dashboard.html?contentId=_JrM5G6e6ZcHAw1m9U5kHw) - [Configurar o Atendimento proativo ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-pcso.html?contentId=9WhEV0NeSOxg5NDbdYhaxw) - [Operações proativas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/proactive-service-operations.html?contentId=ZVehc7zWogGqKBVXe9a4ig) - [Acompanhamento de indisponibilidade para instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/outage-tracking-csm.html?contentId=shSGVzg6W9g3y8UZPkZiZg) - [Integração com Gestão de eventos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/pcso-event-management.html?contentId=l8UUqIbHkHKJOQWQFP5Uwg) - [Status de integridade do serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-health-pcso.html?contentId=qHw_b8SMyK42Soo1B7F8ag) - [Ativar o Atendimento proativo ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-proactive-op-man.html?contentId=hRlXVi4aG8eVS4CnE5BnNw) - [Ativar a operação de atendimento ao cliente da Gestão de eventos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-proactive-EM.html?contentId=FbRn6CnXZO1jCUKSdPiA8g) - [Configure exibições de formulário para operações de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-form-views.html?contentId=N4z6dz4C7RjTua_RVrIVPg) - [Ative uma regra de alerta para criar um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/automate-case-creation-alert.html?contentId=_Y2LaMLFm8H6uQW7XpvWqg) - [Configurar fluxos de caso proativos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-flow-designer.html?contentId=zJYAzPQc4p7vZSqgc8bPzw) - [Configurar Análise da plataforma](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-pa-r.html?contentId=zbPILyk4dgRb0UOXpD5sGg) - [Configure o Performance Analytics](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ssa-solution-config.html?contentId=EsPIvgyvbXOKAOTkwVjr_w) - [Ative a solução de análise de desempenho e emissão de relatórios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ssa-solution-install-init.html?contentId=_NNzxbm8zTom0ElW8~OQPw) - [Administrar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/administer-customer-service.html?contentId=oIxQbIVoWJrj6lfkNKebZg) - [Bate-papo anônimo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/anonymous-chat.html?contentId=PxKpDkOMHZ89YEfEiTmqgw) - [Modifique o produtor de registro de bate-papo anônimo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/modify-anonymous-chat-rec-producer.html?contentId=1dXM_TxTZBXRMzFV44HUyA) - [Crie uma regra de correspondência para bate-papo anônimo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-match-rule-anonymous-chat.html?contentId=IijtyPKBzczA_EEBQYGgrw) - [Configurar propriedades de bate-papo anônimo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/set-anonymous-chat-properties.html?contentId=SHmpzRjQ9UxO68VxVddbLA) - [Responda a uma solicitação de bate-papo anônima](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/respond-anonymous-chat-request.html?contentId=G9GhRVxMr_g~Y71cFuJJFw) - [Ações Customer Service Management Workflow Studio](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-flow-designer-actions.html?contentId=lenBqwweLWNIobuP4HP9yA) - [Separação de domínios e Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/domain-separation-customer-service.html?contentId=KxasBBOgFLSdDCj00xIX4A) - [Domain Separation e relacionamentos de entidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/domain_separation_csm_accounts.html?contentId=THZXQL0_VyDfmSx~Z76vPg) - [Pontos de extensão no Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/extension-points-customer-service.html?contentId=g90Qi4ERlRDQ4itwhtcYvA) - [Direitos de produto de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_KnowledgeProductEntitlements.html?contentId=jtVVX~Nqy7bX6trndE_fYQ) - [Vincular produtos relacionados a KBs](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AddRelatedProdToKBOrArticle.html?contentId=CKL0bxPbNS01SEXZC9qOzA) - [Definir propriedades de direito do produto de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_SetKnowProdEntitleProperties.html?contentId=zw1Ny2DAAPxhVXynpAbV0w) - [Limite o acesso à base de conhecimento a usuários internos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_LimitKBAccessToInternalUsers.html?contentId=l9qJvDIQS9vqJB2TM_CSiw) - [Testes de início rápido para Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/quick-start-tests-csm.html?contentId=qHYVD77vdWwHXxWJ8~yySQ) - [Casos de roteamento e atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CaseRouting.html?contentId=zJRAcCRO2~jk3KPd5btxWw) - [Invoque a API MatchingRuleProcessor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_InvokeMatchingRuleAPI.html?contentId=g51Aq32uz2DGOUJDErJYnQ) - [Correspondência reversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ReverseMatching.html?contentId=qxzublxcc7iyZvBjXlZ_1Q) - [Configure a regra para limitar retornos de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/reverse-match-limit.html?contentId=Bwz4MeDEd3Lvstk2RIjCtw) - [Visão geral do workbench de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-assignment-workbench.html?contentId=EEd1j2ebHzytqAcfEuCxGQ) - [Critérios de correspondência para atribuição de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-assignment-matching-criteria.html?contentId=4htbq1~C0uoxhVnoqa5STA) - [Regras de correspondência para atribuição de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-assignment-matching-rules.html?contentId=oGD8IVVNwGCGfqAXj9t_4A) - [Informações de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_OnScreenAlerts.html?contentId=cDT4UrQ6jiSiC7D2~Jsm6Q) - [Escalação de caso e conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-case-escalation.html?contentId=2_jftZrmaa_t~IfKSSqCZA) - [Caso e diferenças de escalação de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-account-escalation-differences.html?contentId=WZDMehr1fUr23LLRaFmX3g) - [Processo de escalação de conta e caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-escalation-process.html?contentId=bLbMS_7XKQCA5i3n3fIcZw) - [Caso e componentes de escalação de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-escalation-components.html?contentId=kRtb_uXjuiZ9ghI1GeQ6jg) - [Caso e formulário de escalação de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-escalation-form.html?contentId=z7~njZ2sbHSfVespFDjCYg) - [Administração de escalação de caso e conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/administer-case-account-escalation.html?contentId=07p55_NXy3BHy3yYmH4g0w) - [Visão geral do status da ação do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-case-action-status.html?contentId=745aSTkyvkh7HXVKlDeGJw) - [Fluxos de caso acionáveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-action-status-triggers.html?contentId=ePLIdQT8mnveTeb66Sjh2w) - [Bloqueio de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-action-status-blocking-tasks.html?contentId=NR77GfY9e_t4GSwVAle~lA) - [Análise de status da ação do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-action-status-dashboard.html?contentId=yMiHJedUspPNgQ7aJLj49g) - [Registro em log do status da ação do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-action-status-logging.html?contentId=rV1qu71~3Y8_oYP94EiTzQ) - [Visão geral da gestão de problemas graves](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/major-issue-management.html?contentId=7JXqWJzjm1uCTX1t5Bpbqw) - [Casos principais, candidatos e secundários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/major-candidate-child-case-types.html?contentId=cAy931wdRYuD9wfrsftfnw) - [Listas de destinatários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/major-issue-recipient-lists.html?contentId=IVLeIcudvRpSWb8qbTFiEQ) - [Exibição do formulário Caso Principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/major-issue-management-form-view.html?contentId=iQGMBHvxvY863pjUvRH_Aw) - [Propor um caso como candidato a caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/propose-major-case-candidate.html?contentId=aGGZuLJ1rzxdXkvaeCRLcQ) - [Crie um candidato de caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-major-case-candidate.html?contentId=pPeRa2dVXTYJbIx0aTxw6w) - [Aprovar ou rejeitar um candidato de caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/approve-reject-major-case-candidate.html?contentId=lNxyuBQ_Q571qVy0uRSbMw) - [Criar um caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-major-case.html?contentId=0maL8P_P7nf9tQ_rUtIvjQ) - [Crie casos secundários para um caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-child-cases-for-major-case.html?contentId=VtlKacytoWD1UWakBG7bVA) - [Adicione um caso existente como secundário a um caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-existing-case-to-major-case.html?contentId=BAymUZ2zZS1d78EQ~xFKUg) - [Componentes instalados com a Gestão de problemas graves](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/installed-with-major-issue-mgmt.html?contentId=VPJ8hQ3Ik2dlLO0H0UG5Rw) - [Encerre automaticamente os casos de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/auto-close-customer-service-case.html?contentId=VfakUPehvb~w7Z4EwusRlA) - [Notificações para casos resolvidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-auto-close-notifications.html?contentId=GB91YuWR_RNqOukR0do2HQ) - [Administrar Contratos e direitos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/administer-pss.html?contentId=XjYg67oZ3r~BEYXw13SOGQ) - [Adicione listas relacionadas a produtos vendidos e itens-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-lists-sp-ibi.html?contentId=jESk20D8~elNL~EKAZPEwA) - [Adicione uma lista relacionada a contratos de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-contracts-related-list.html?contentId=Ea0LeEfAvC2BSBzzIIm5ZQ) - [Integrar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integrate-csm-other-applics.html?contentId=HbEkZ7p1MxoQkOSyWUwHiQ) - [Integrar com o IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integrating-with-it-service-management.html?contentId=bWiS1aNdLxdeNxOOfef6XA) - [Visão geral](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-service-management.html?contentId=0nM4pWLd9hBmxAIUp~D66g) - [Integração do CSM com Gestão de incidentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-sm-incident.html?contentId=FFCdrZ7Fouk8cJeEcM51sg) - [Integração do CSM com Gestão de problemas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-sm-problem.html?contentId=zvWC_PfGpIIKZJGkGI90Ng) - [Integração do CSM com Gestão de mudanças](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-sm-change.html?contentId=KCes8Sr6ocXACAza9iW~qg) - [Integrar com Gestão de solicitações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-sm-request.html?contentId=KFLM6jVvD6OwXXVvrgcoDg) - [Integrar o portal de serviços ao catálogo de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-catalog-request-integration.html?contentId=GWJr0mC~VRVuqZA58P9vUw) - [Pontos de extensão de integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/itsm-extension-points.html?contentId=ynpCIlSkEcfpg8qhpK6GWQ) - [Configuração da integração do CSM com o IT Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/setting-up-csm-integration-with-itsm.html?contentId=~lYwaLIFLOlhsWfhJ3Ns4g) - [Integre com o IT Service Management usando a Configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-csm-sm-integration.html?contentId=4ZafE8djQjCvTAtSDmjuxw) - [Ativar Customer Service Management Com a Gestão de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-csm-sm-integration.html?contentId=kyVwnHFNXFU5q1jOXBVtWA) - [Ativar Customer Service Management Com Gestão de solicitações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-csm-rm-integration.html?contentId=7A5hmi3xCUP2Io82BniHOg) - [Atribuição de funções de integração CSM/ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-csm-itsm-integration-roles.html?contentId=drAXhxAwRtwxpSXXojp4jA) - [Permita que clientes externos acessem registros de problema, mudança e solicitação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-itsm-integration-view-request.html?contentId=OYaEQUkUEekP7Q90fo9psw) - [Widget de lista de registros relacionados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-related-records-list-widget.html?contentId=KO1kenOCGMeMAa7VDZLOog) - [Permita que clientes externos criem solicitações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-customer-request-from-portal.html?contentId=HDW7esXK2tiMY4ppywyfIQ) - [Permita que clientes externos aprovem solicitações e mudanças](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-customer-request-approval.html?contentId=05IwVpaX9UdT9iVSbmZGqg) - [Habilite a ação Criar IU de solicitação para tipos de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-create-request-case-type.html?contentId=fzPrLAiOMmuNdiMRM8pdjg) - [Criar registros ITSM a partir de casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-item-agent-tasks.html?contentId=UTAfEdsBoDiDbmZXcv9Xbg) - [Crie uma solicitação de portais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-request-from-csp.html?contentId=u9FqHdAKXdK87mxHvtnNBQ) - [Integração com a Gestão de portfólios de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-spm-integration.html?contentId=Tzp1Edg6lecSCmxN_E1fSA) - [Configure usando a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/spm-csm-integration.html?contentId=lMiN95b1HuCXAuKLcsFMxQ) - [Ativar Customer Service Management com Gestão de portfólio de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/activate-spm-integration.html?contentId=thyFW54_MHJnA8kavmpRng) - [Configurar exibições de formulário para Gestão de portfólio de serviços integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-form-views-spm-csm.html?contentId=rzNyrR8TUs2_S3mpW4J1Aw) - [Atribuir funções para Gestão de portfólio de serviços integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-roles-spm-csm.html?contentId=OkrXBZWLGR2z49GwimRKZQ) - [Integração com a Gestão de melhorias contínuas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-continual-improvement-mgmt.html?contentId=cMkIaTcsyx0Hpx85mnuDoA) - [Integrar com a Gestão de melhorias contínuas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-integration-cim-csm.html?contentId=7gOooKg78aZ5K8Te~yWL0Q) - [Integração com o IT Operations Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integration-event-proactive.html?contentId=0_jBbS~JdTP4W40NhZgQbA) - [Integrar com a Gestão de eventos do ITOM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integrate-csm-itom.html?contentId=MP9Jgxp3bd1V0TVphF7s_A) - [Integração com a Gestão de projetos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-integration.html?contentId=lDGPnRXj8MyFA83Gvaxtiw) - [Configure usando a configuração assistida](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-configuration.html?contentId=nZvH003dn~cJz0dSXat0QA) - [Personas, funções e tabelas do Customer Project Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-integration-roles-tasks.html?contentId=hCdt9uGON6aY18nWnv1lcw) - [Separação de domínio Gestão de projetos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-domain-separation.html?contentId=MYJPicBsz044jwNbjYV2Tg) - [Tarefas do gerente de projetos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-project-manager-tasks.html?contentId=3xl_G6rUfbRnHJT~cwOVow) - [Atribua uma tarefa de projeto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-assign-project-task.html?contentId=wkyO35t8TfWAdMtvQ5eFlg) - [Crie um problema de projeto para um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-create-project-issue.html?contentId=f47K0Q3l4fDycg1goEXS6g) - [Crie uma solicitação de mudança de projeto para um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-create-project-change.html?contentId=xWrmkVx6PFgdalHAwSj3Bw) - [Crie um projeto do cliente a partir de uma ideia](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-create-project-from-idea.html?contentId=zioSWbzyokB5Vu_1xJRPHQ) - [Crie um projeto do cliente a partir de uma demanda](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-create-project-from-demand.html?contentId=xNzYcHD1RGwhXP~r1DUYJw) - [Tarefas do agente de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-agent-tasks.html?contentId=6GkfBBQW5Xmyrnzq1NQORw) - [Tarefas do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-tasks.html?contentId=3JiuoQQk_Qc~WOO5DGFXnA) - [Portal de Investimento do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-investment-portal.html?contentId=68lUTtf91jR~AkCWskufMg) - [Crie um quadro de investimento no Portal de investimentos CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-ppm-create-investment-portal.html?contentId=2ZknPDI9jx6ZK9hj66ZDYA) - [Integração com Gestão financeira](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-financial-mgmt.html?contentId=MqF~fLO0vxujhF08nq1sMg) - [Integrar com Gestão financeira](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integrate-financial-mangmt-csm.html?contentId=gG2P57c_UafgcIo42FR4hg) - [Integração com o Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/aem-integration.html?contentId=6SePBZ5Zv4J~WG8~h~S4bw) - [Integrar Customer Service Management Com o Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/Integrate-AEM.html?contentId=~vSIZKcF7E~NA6WXBUuy0A) - [Definir configurações de autenticação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/aem-setup-servicenow-authentication.html?contentId=doZl2NaBEMNoTZgfZ0l4Ug) - [Definir as configurações de integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/aem-integration-setup.html?contentId=HX~6ttqaM4Q3M3n8csHxxw) - [Personalizar cores do componente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/aem-style-components.html?contentId=X_u_5Adz~FCO2N0vvvInDA) - [ServiceNow Páginas no Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/aem-default-pages.html?contentId=sVZFKIjcf_ITkiAbSkj~Gg) - [Exiba artigos de conhecimento da ServiceNow em uma página do AEM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/aem-display-knowledge-components.html?contentId=dkURMd0QWkKNoQtXCJlNvA) - [Exiba casos da ServiceNow em uma página do AEM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/aem-display-case-components.html?contentId=evQSPFCA99WxK1wY3gUQrQ) - [Integração com Computer Telephony Integration (CTI)](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cti-csm-integration.html?contentId=TYpJ3HUnP7l5vzgiQmntYw) - [Visão geral do OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_OpenFrameOverview.html?contentId=2n_oNlCZxWhDS7~TNo7kAg) - [Componente de controles de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/interaction-controls-component.html?contentId=2~3Cj2wA_JjUC1wrvJ4fcQ) - [Fluxos de trabalho de integração de telefonia por computador](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cti-workflows.html?contentId=Z0kN4Oq7ZK1d3X_aPE9Mqg) - [Implementação de demonstração de CTI](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/CTI-demo-implementation.html?contentId=Eq83bpzmQS4kqNOofrkVOQ) - [Configure a demonstração de CTI](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_PhoneInstallationAndConfiguration.html?contentId=aBhh6tO_q3z1R_XglcYCew) - [Trabalhar com o CTI usando a janela OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-the-cti.html?contentId=RXmV23KsfY_i7CKJjo5Ppw) - [Integração de demonstração do Computer Telephony com o formulário Caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CTIIntegrationWithTheCaseForm.html?contentId=_amDxjwPaCRnb9Ipu_qFrQ) - [Integração de demonstração do Computer Telephone com tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CTIIntegrationWithTasks.html?contentId=M3tjKPB1xVhNWcvNKMTgnQ) - [Associe um número de telefone a um fluxo de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssociateNumberWithWorkflow.html?contentId=u5iRb8FNjTX5DQ8zM_KvJA) - [Integração com Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integrating-with-microsoft-outlook.html?contentId=mTOriWB~fD2i3l~gInbNHQ) - [Integrar Customer Service Management com Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integrate-outlook-csm.html?contentId=q4EIGhzhvBX9v0YHQtWZ1w) - [Configure o. ServiceNow Suplemento para Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-servicenow-outlook.html?contentId=HO2RDSUKXrs37DEE2U3TTw) - [Ícone combinado de suplemento CSM e ITSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/recommend-add-in-config.html?contentId=mEq1k_xejxkGVGh6DzG9ag) - [Instale o. ServiceNow Suplemento para Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-servicenow-outlook.html?contentId=U2mYxS1aoGZ2rqwzYmrAJw) - [Integração com Local de trabalho seguro aplicações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-integration-safe-workplace.html?contentId=gf~yQZjJQpVjWnOTHWeBlA) - [Configurar Customer Service Management integração com Local de trabalho seguro aplicações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/integrate-csm-safe-workplace.html?contentId=FjdfDwpAzm0TLEzfkcKI5A) - [Configure o formulário de triagem de integridade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-record-producer-csm-safe-workplace.html?contentId=nksTgutrGtw_QlPTdzfIJA) - [Usando Customer Service Management com Local de trabalho seguro aplicações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-health-screening-csm.html?contentId=AWg4gWHFgmQag6hxoS3dqA) - [Integração com aplicativos de envio de mensagens do consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/messg-integrate-channels.html?contentId=xYNQn3U22Mj8y7ymKM6u2Q) - [Integração WhatsApp com Customer Service Management Por meio do Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/messg-integrate-whatsapp-csm.html?contentId=c25UbNesDarK9VfjC6k5xQ) - [Integração LINE com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/messg-integrate-line-csm.html?contentId=NNEe80bgX4RCvS9NMQb2CA) - [Integração Facebook Messenger com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/messg-integrate-fbm-csm.html?contentId=b77c6QRplgNbPsogq1nCgA) - [Integração com Mineração de processos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/process-opt-csm.html?contentId=pDGoo86Ej4mVMZxpUWsENQ) - [Integração com contact centers](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contactcenter-integration.html?contentId=XpQ1H9gwAbvMbCIQjzgGhw) - [Console do administrador da CCaaS](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contactcenter-admin-console.html?contentId=7hEXZL3VNxqG9YfAQZyMwQ) - [Importação de habilidades, filas e códigos de encerramento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-skills-queues-and-wrap-up.html?contentId=IBCEnIeEPbdZYdjTc~CVYg) - [Filas de importação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-queues.html?contentId=OtEReexFQBtFGBvRlIwWtw) - [Códigos de encerramento de importação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-wrap-up.html?contentId=yreyf8ROU1ud7WcL1DJPLQ) - [Importar habilidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/import-skills.html?contentId=wSBMNmsWeznmWIAAmENeyw) - [ICC para chamadas de voz](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contact-center-integration-with-icc.html?contentId=B2zQT99rr2Es8gZ9ufXK~A) - [Recursos de controle de chamadas do ICC](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/interaction-controls-component-icc-call-interaction-features.html?contentId=V8F4Su5pjpw97TSebh9zKw) - [Lista de chamadas global](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ccaas-global-call-list.html?contentId=WhcvAM9e0PHRhiesvL4ytw) - [Lista telefônica](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ccaas-phone-directory.html?contentId=Api8tyhzRJIuqCMIKU0~Rw) - [Resiliência da chamada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ccaas-call-resiliency.html?contentId=5bb6Ca~uM0erVocuEoV34w) - [Integração do ICC para retornos de chamada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/interaction-controls-component-icc-callback-integration-features.html?contentId=z_3kM7OUjJwGX19_v2dvRg) - [Recursos de interação de retorno de chamada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contact-center-intergration-with-icc-callback.html?contentId=dLUegWgy9UzAMgmqmG~kLw) - [Uso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-csm.html?contentId=ah_udvLbjuVTL8dXd2nS0A) - [Gerenciar casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-cases.html?contentId=y7U2j0BE~RzlUJvPbGuqlA) - [Crie um caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateACaseFromCustServApp.html?contentId=YsXNpKROayEVmayKBGPCUg) - [Crie um caso de atendimento ao cliente de um tipo específico](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-of-specific-case-type.html?contentId=ElVsn4lbK1bR5w8AnSX7vA) - [Criar um caso de integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-onboarding-case.html?contentId=~wNTfZGpZDujThV~v0co8Q) - [Crie um registro no Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-record-from-workspace-tab.html?contentId=tQlxyTIkQOAnbZ4hZPM7FA) - [Crie um caso de atendimento ao cliente a partir de um bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateACaseFromAChat.html?contentId=R1DRoax~09_6Uwoxg0RqYg) - [Atribuir um caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssignACase.html?contentId=3VTnYncr38BkboEpXqIwuw) - [Crie uma tarefa de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-task-for-cust-service-case.html?contentId=ECionXr8zmy1NMJMBmdwqQ) - [Crie uma tarefa de caso de um tipo específico](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-task-specific-case-type.html?contentId=3ejoLvJpLhRgBmVqFxVE3g) - [Crie uma ordem de serviço para um caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAWorkOrderForACase.html?contentId=vYQJoWF8O2NeGqiniSLnUw) - [Crie uma solicitação em nome de um cliente ou consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-create-request-for-customer.html?contentId=FprYcHroCHEmhnN3RQS5NA) - [Adicione um direito a um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-entitlement-to-case.html?contentId=aVsUNUVt5qmL887xhI2tBw) - [Adicione um direito a uma linha de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-entitlement-to-case-line.html?contentId=9fXVuBUEU9TdR4MbWb3XfA) - [Fechar um caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CloseACase.html?contentId=nz5~4sXXor6AtdeuTBk94Q) - [Pesquisas de satisfação do atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CustomerServiceSatisfactionSurvey.html?contentId=HHIL7gkXfpLsAEvvmk3BoA) - [Crie um caso de consumidor a partir de um bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-consumer-case-from-chat.html?contentId=wfcAz2MNHIY6ktd6U6i0Hg) - [Crie um caso de consumidor a partir de um bate-papo anônimo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-consumer-case-from-anon-chat.html?contentId=TAKKe_gW1hLlzBc3CiqiUQ) - [Crie um registro de consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-consumer-record.html?contentId=tLJN1TVOSnstDt4bFZgJTQ) - [Crie um registro de consumidor a partir de um bate-papo anônimo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-consumer-rec-from-anon-chat.html?contentId=M2wiOMKlEDEoOZm4Kgoidg) - [Criar endereços de consumidor adicionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-consumer-address_2.html?contentId=_dFtJQbUmgquDkjlcyPamw) - [Responda a um caso usando uma mensagem rápida de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-use-email-quick-messages.html?contentId=Ov5oEZx4jsuzx3Apxl3GOA) - [Iniciar uma chamada em conferência a partir de um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/initiate-conference-call-from-case.html?contentId=DHKkuFzmQ5PflJkrXwHEzg) - [Use o Fluxo de atividades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/filter-activity-stream-csm.html?contentId=LdJ_rhl0QzH2rOfNnZUByg) - [Resolva casos com conhecimento e conteúdo da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ProposeAKBArticleAsACaseSolution.html?contentId=mn8t5P2x22eqpVLwyfg3LQ) - [Gerencie habilidades para um caso de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-add-delete-skill.html?contentId=l0ngfRATOivORe_DgwTCXQ) - [Como usar o Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-chat-zoom-connector.html?contentId=kGNj_axKgBI25x8kCHXm8Q) - [Iniciar Zoom reuniões de bate-papos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/initiate-chat-zoom.html?contentId=36rWsZT0je0gGvcvHzKhhw) - [Exibir detalhes de Zoom reuniões iniciadas a partir de bate-papos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-details-chat-zoom.html?contentId=6xN2OZjcko4VUZ56vtf6_w) - [Usando Espaço configurável do CSM Na Gestão de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspaces-use.html?contentId=g0A4iWdpLJup4e9IPAOkVQ) - [Abra o Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspaces-open.html?contentId=DMZq7ewpY_BsMfS58xhU5w) - [PESQUISE e verifique um contato ou consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/lookup-verify-contact-consumer.html?contentId=~Af9gzZR8S8xRFhOj8uUTA) - [Crie um contato ou consumidor usando Pesquisar e verificar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/lookup-verify-create-contact.html?contentId=yQktTtvR70CweFhKifxpwg) - [Exiba a base de instalação em Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-base-aw-csm.html?contentId=E7Y~ScperTWGa86O9~R_YQ) - [Exibir informações do produto vendido em Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-sold-product-info-workspace.html?contentId=gNZgoo5agz~IfP~d97YG1A) - [PESQUISE artigos de conhecimento em Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-search-knowledge.html?contentId=d3cOtKnd21FMn4a~EkJCAA) - [Abra um artigo de conhecimento em uma subguia](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-open-knowledge.html?contentId=RNrwMvnLgHd4k242FaFNVQ) - [Crie um artigo de conhecimento a partir de um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-create-knowledge.html?contentId=cdmoAG2FMLn7WhaO5qcJAw) - [Relatar Lacuna de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-report-knowledge-gap.html?contentId=m8iWP07Oo7CNlT6Vtr6sRQ) - [Responda a um thread da comunidade a partir de um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-workspace-respond-to-thread.html?contentId=wC9ljpHZvL39Em1g5hNRLg) - [Use modelos para adicionar informações a casos e tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-aw-agent-use-response-template.html?contentId=9WkXZbabAGmLPqjAyo4fjA) - [Use Customer Central](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-customer-central.html?contentId=fKN0mF9POGCbo8crNc9XZA) - [Exibir tópicos de caso de tendência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-trending-case-topics.html?contentId=ls0S6k~MpcybOCHeUActTw) - [Adicione tópicos de caso de tendência a casos principais existentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/trending-case-topics-mim.html?contentId=aizRwCfn8NUrbpffn_KkXA) - [Criar casos principais para tópicos de casos de tendência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/major-cases-trending-topics.html?contentId=AnAARKqBLYJeKJTPt6B86Q) - [Gerenciar tarefas de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/overview-email-tasks.html?contentId=AdQ4tRdHM29LzlQU2Vk1oQ) - [Redigir um e-mail a partir de um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/compose-email-cases.html?contentId=P2Uk3t8uWy~gUqdg~cikUQ) - [Componha um e-mail a partir do componente da faixa de opções](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/open-email-customer-360.html?contentId=nrB03Yfd9vSA0XAT0meJXQ) - [Componha um e-mail a partir de um modelo de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/compose-email-from-email-template.html?contentId=UUr98VliQwWQSN_GdnqQow) - [Envie uma resposta por e-mail de um fluxo de atividades de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/respond-cases-reply-forward.html?contentId=W8E~qxPypy6yMySM93oiXg) - [Visualize um e-mail da lista relacionada E-mails](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/preview-email-cases.html?contentId=aFQ4pk_YpoizR2TaB4WMJg) - [Iniciar conversas por SMS do Espaço do agente do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-init-sms-csm-ws.html?contentId=ZmWOfJ0PvvB~NtvvNCMfBA) - [Iniciar conversas de envio de mensagens do Espaço configurável do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-init-messg-csm-cws.html?contentId=7PgQ8w8eQ_zmS9Uo~GhdkQ) - [Crie um plano de trabalho em Customer Service Management (CSM) Espaço configurável](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-work-plans-in-workspace.html?contentId=mzjossGGm5u9SbSquIlSaw) - [Uso do local de negócios 360](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-the-business-location-360.html?contentId=Rzn5FbI0pZp0WCJa4PuYqw) - [Componentes do local de negócios 360](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ui-components-under-business-location-360.html?contentId=6NX~Guc_BYEdXLSkAKBBgA) - [Acesse o local de negócios 360 como um agente de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/access-business-location-360-as-agents.html?contentId=oW7NqBHW2f4mmagepu2O5w) - [Acesse o local de negócios 360 como gerente de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/access-business-location-360-as-csm-managers.html?contentId=1Zzgbe~~SsbcPBoUv7sMRw) - [Acesse o local de negócios 360 como um agente de serviço de local](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/access-bl-360-as-loc-serv-agent.html?contentId=BMSMi2TzB82NeZeXIT9TnQ) - [Tarefas do agente do provedor de serviços terceirizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-agent-tasks.html?contentId=xnxjwbHDYleUwJ~uJeOfgQ) - [Criar ordem de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-create-work-order.html?contentId=yxwcxrtpmQyrKZGoSgbY2A) - [Escalar um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-escalate-case.html?contentId=tXPPa0wUemXHIFUxWDypEA) - [Exibir ativos da conta ou do consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-view-asset-acct-consumer.html?contentId=2rsqhwfaIpe0NMfrk2ha~A) - [Exibir contratos de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-view-contracts.html?contentId=ImvmjAdLGXz311qKz4S3Ig) - [Exibir dados do cliente ou do consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-view-cust-data.html?contentId=37tONYwlmjbn24Rr1oS14w) - [Crie uma tarefa de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-create-case-task.html?contentId=IzC8KdIoHEJv7q3XMQClmQ) - [Atribuir um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-assign-case.html?contentId=kys~wzAtaKcFYk9uEvZWTA) - [Crie um compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-create-appt.html?contentId=WvjvMj6NITyGyPcGxxBupQ) - [Transferir um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-transfer-case.html?contentId=vU3oSR358XxgKYWYarXW5g) - [Exibir casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-view-cases.html?contentId=nkfxEc9n66OkIJRcxaNTHw) - [Exiba e-mails relacionados ao caso e responda](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-view-email-respond.html?contentId=8v_f2l_2O3yXxTyo6cJx2A) - [Relatar lacuna de conhecimento de um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-report-knowledge-gap.html?contentId=r~qFgkE_nxVeaZcdw1x7lQ) - [Propor um caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-propose-major-case.html?contentId=BerChGdQIoxSYgkc1_w8Tw) - [Fechar um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-close-case.html?contentId=NTNJbEemWJGwTfC6K5MjqQ) - [Pesquisa contextual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-contextual-search.html?contentId=gnhmOTOm6V8XeCNwhlY7Jg) - [Exibir lista de direitos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-view-entitlements.html?contentId=7jlAqoGBDv47NtVbGl7ZdA) - [Cronogramas e sites](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-schedules-and-sites.html?contentId=d62c7A6sO_~QCpqAFCYOQw) - [Calendário do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-calendar.html?contentId=D1fsW3vSQBSaoQeYT2FqtQ) - [Configurar um calendário de agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure-agent-calendar.html?contentId=tTmREFiLY7dnx96uWd9TLw) - [Crie uma configuração de evento para um calendário de agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-agent-calendar-event-config.html?contentId=pG4oALa9WoA~2MzXwBkLgw) - [Crie uma programação de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-agent-work-schedule.html?contentId=Kq~NBnCaTp1oKbWQWRG7Fg) - [Crie um evento pessoal para um agente ou técnico](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-personal-event-for-agent.html?contentId=h3tOvK_7RxEUaEs_kZLGxQ) - [Criar programação de calendário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-schedule-agent-calendar.html?contentId=0UMfqeeYoDKWUiNX1O8Weg) - [Usar calendário do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-agent-calendar.html?contentId=ds6GmwqSngFkzWOdfXhS6g) - [Adicionar evento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-event-to-agent-calendar.html?contentId=_IKkaIlnduhG5aUuZmdYNQ) - [Mover evento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/move-agent-calendar-event.html?contentId=n6DDhTdLqrwssZvXqHQPzw) - [Mostrar ou ocultar tipos de evento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/show-hide-event-types-agent-cal.html?contentId=YA41vWra7jN6J5K8uo9ZIQ) - [Use o Microsoft Outlook com CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-microsoft-outlook-with-csm.html?contentId=TPaTzmUePTZXLZWrUz0ouA) - [Exibir detalhes do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-existing-contact.html?contentId=TIyjm5YquwdKtu3MnzLwWA) - [Criar contatos do Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-new-contact.html?contentId=MtBD0AYzeFutlF1doPlzqA) - [Modificar casos do Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-existing-case.html?contentId=WYqele31_DeAKYTDATStWQ) - [Criar caso a partir de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-new-case.html?contentId=3brh0ujOIbu5WbWWisxPUA) - [Experiência móvel para CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-mobile-interface.html?contentId=TPWxxhTLNGpBS~zuL8aLPA) - [Visão geral do aplicativo para celular](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-mobile-overview.html?contentId=lPcKu6LSTSd4OwK5DRWOfA) - [Aplicação para celular de introdução](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-customer-service-mobile-app.html?contentId=X4b8rv22SytopE5_k8Yptw) - [Tarefas de agente e gerente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-mobile-agent-mgr-task.html?contentId=p5yX8VHqBqqGRzMSjzc6Fg) - [Planos de trabalho de base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-base-work-plans.html?contentId=KUjSyqYuFjSPxoWQNS8FSw) - [Criar plano de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-work-plans.html?contentId=xk80nasMy_OqXZ_o7hIQ5w) - [Criar ordem de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-work-orders.html?contentId=yvOPVQjgopri0EUgSxH4OA) - [Automatizar e otimizar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/automate-and-optimize.html?contentId=VAyalupgC0n7n5d7tReCBw) - [Usando Virtual Agent em portais de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/va-csp-csm-portal.html?contentId=atAlQmYdvGDJe74RI35PrQ) - [Now Assist em Virtual Agent no portal de autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/nava-csp-csm-portals.html?contentId=dixVXysKmufaRx9AfNblMw) - [Uso do Now Assist no formulário de caso do portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-ai-search-with-q-a-within-the-portal-form.html?contentId=rBZyr01tT~pCZN8Kib7PsQ) - [Atualize a configuração de bate-papo do portal de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/config-conv-features-agent-user.html?contentId=iLpxo9jsCtI5Aba5Kk7mjw) - [Now Assist experiência de conversa em portais de autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/nass-portal.html?contentId=QFf6tHPCf6nI7FtH7Ogfeg) - [Usar Operações proativas de atendimento ao cliente para monitorar os produtos e serviços de seus clientes para resolver problemas proativamente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-pcso.html?contentId=X8EICESas0KGGUZ8_Tim7g) - [Crie um caso proativo a partir de um alerta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-alert-workspace.html?contentId=D28IvYr3gsLeiB_cUgbYtQ) - [Gerencie um caso proativo criado a partir de um alerta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-internally-reported-case.html?contentId=dhgEQJuIDglQXZ8zai_x_Q) - [Revise e aceite um caso proativo como um caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/resolve-proactive-case-major-case.html?contentId=fe3Kfev1LoBwhiZ2evjZxw) - [Rastreie a integridade do serviço de base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-health-tracking-csm.html?contentId=5i8N7PiXX9bmaOltj61agg) - [Associe uma indisponibilidade a um caso grave](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-outage-case.html?contentId=ugioU3YYqfZCRo~8zOBelw) - [Criar uma indisponibilidade a partir de um caso principal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-outages-csm.html?contentId=Z57rGBD9TeZDzmbMTGWUnQ) - [Rastreie indisponibilidades para itens-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-outages-aw.html?contentId=T2OMRZM1um0wQtnVXDuOEA) - [Usar Inteligência para tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-task-intelligence.html?contentId=4nImZ8nyi3NHoBi3hP0LCQ) - [Revise e envie os valores previstos pela Inteligência de documentos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-doc-intel-review-values.html?contentId=gLbj7hdNERMumVXXoPdFDg) - [Exibir análise](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-case-monitoring.html?contentId=9l3T6NjLcA1Gu_xi1HbWeg) - [Exibir histórico de previsão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-task-intel-prediction-history.html?contentId=cjM2QNDerTJbhFjgloIBLw) - [Exibir previsão na mudança de campo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-prediction-on-field-change.html?contentId=GXF4XSjx_DyvZE02PJOIWg) - [Exibir recomendações de caso semelhantes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-similar-case-recommendations.html?contentId=unv92XAkpt9~R4WQ1rNzvA) - [Usar Decisões guiadas nos playbooks para resolver casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-guided-decisions.html?contentId=tIHXP2QZac4q0z5uWLy7vg) - [Usar Decisões guiadas em ações recomendadas para resolver casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-guided-decisions-ra.html?contentId=zpQBUI8l8QnK5Qp5vSjvQA) - [Usando o. Ações recomendadas aplicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-csm-using-recommended-actions.html?contentId=nqDaNYSz7r~HNii35OT~6Q) - [Resolver casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/nba_use.html?contentId=ooGqrwF9A~OGopTCscaNNw) - [Anexar artigos de conhecimento ao bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-recommended-actions-to-attach-knowledge-articles-to-chat.html?contentId=xJP4Ht4xQSvGpx3UF6Se7A) - [Usando playbooks](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbooks-using.html?contentId=v6SZu3f50NsaF8y2btkSCw) - [Criar um registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-create-record.html?contentId=N7A1J5qE6dKXxYXMk2przg) - [Filtrar atividades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbook-filter-activities.html?contentId=SiJvZG9xBr~Hn~pjR_kAyQ) - [Usando o fluxo de atividades no painel lateral contextual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbooks-using-activity-stream.html?contentId=_4eDK2sOnZYFdwq651VG1Q) - [Exibição de registros relacionados dinâmicos no painel lateral contextual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbooks-viewing-rel-records.html?contentId=xGwUeZ2_3dRlG0Lr33dcOA) - [Exibição de informações da faixa de opções no painel lateral contextual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-playbooks-viewing-ribbon-info.html?contentId=SGtd8x~_9GOhdS08GB4J1A) - [Gestão de agentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-management.html?contentId=7exIeBtHBoptEM1YYq~toA) - [Registro de tempo para Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-time-recording.html?contentId=QmgUhgi~nJrWYPmgu95gRg) - [Registrar tempo de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-service-agent-record-time.html?contentId=fsOKaqcs3w0AScNZSsi9Aw) - [Revise o tempo trabalhado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-service-agent-review-time.html?contentId=xdbcRqvpFQJ4P7qdM8DTaw) - [Modifique ou exclua entradas de tempo trabalhado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-service-agent-modify-time.html?contentId=XXBdnJqJvD_oGQMPLxxvNQ) - [Revise um registro de horas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-service-agent-review-timecard.html?contentId=rISzXAQUybQs1JXX5P~_bQ) - [Revise e envie uma planilha de horas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-service-agent-submit-time.html?contentId=BRzTWCBEnqTHvH0xDgwZjg) - [Revise e aprove planilhas de horas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-service-manager-approve-time.html?contentId=z4Dnc5wFR9I4ILLDUOqidA) - [Revise as linhas de despesa criadas a partir de registros de horas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cust-service-view-expense-lines.html?contentId=6u03F0KrK0x9nBF4fVQ2Sw) - [Otimização da força de trabalho para Espaço do agente CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/wfo-csm-agent-workspace.html?contentId=gelVrS1dnnxsH5bAJ2k3OQ) - [Acesse seu perfil](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/access-agent-profile-wfo-csm.html?contentId=Fwgpw1pxSMrlyK17GNJa6g) - [Gerencie sua programação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage_scheduling_csm_agent_workspace.html?contentId=QBpQ54kaS9k~eNx581~_5A) - [Registrar e registrar o horário de entrada e saída do seu turno de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/clockin-clock-out-shift.html?contentId=TIxh~qdr5oK8vUwsK0cAqA) - [Aceitar ou rejeitar uma troca de turno](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/approve_reject_shift_swaps.html?contentId=C4r6ZBOuBXbznKCJwHROtA) - [Atribua um caso do workbench de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-case-from-workbench.html?contentId=BJMPUg7w5wuiC33QbX3SZQ) - [Gerenciar anotações de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-special-handling-notes.html?contentId=~Lin1cRs79Y2PsMOF8Pd0w) - [Criar nota de manipulação especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateAnOnScreenAlert.html?contentId=3tvDKEUXjwx8rGf53r16fA) - [Atualize uma nota de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_UpdateAnOnScreenAlert.html?contentId=7DoXcQnyvY3vaZENiXpQrw) - [Exclua uma nota de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_DeleteAnOnScreenAlert.html?contentId=XQT1S7b0JhB_WlC22u36CQ) - [Exclua uma anotação de tratamento especial de um formulário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_DeleteAnOnScreenAlertFromForm.html?contentId=9RX_w1ObJzbokDprltoNiw) - [Exibir membros da equipe atribuídos a uma conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ViewAccountTeamMembers.html?contentId=MnU533E0Z0C5P9zIbXbmSw) - [Adicione um agente ao grupo de atribuição de suporte de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AddAgentToChatSupAssignGroup.html?contentId=gf0CodeUciLk3PDHYRH5Dg) - [Aprovar um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/approve-service-contract.html?contentId=awznVDakab0QIHkJpeog4g) - [Tarefas do gerente do provedor de serviços terceirizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-manager-tasks.html?contentId=MfvxXcBwBY~SJG6xigDs2g) - [Integrar um agente do provedor de serviços terceirizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/onboard-osp-agent.html?contentId=czEZiInWWbtgmRwiylmasw) - [Atribua um caso a um agente OSP](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/osp-assign-case-manager.html?contentId=x7M1t0lWC847~RJCY3l7GQ) - [Gestão de clientes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-management.html?contentId=_eWwaka_O8K8hXG__uuNMw) - [Usando a gestão de acesso do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-cam.html?contentId=DQISL1DsNb7StSOTTL6GOA) - [Adicione partes relacionadas a um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/adding-related-party-to-case.html?contentId=mHu_aWRctptDSzIHFKDPZw) - [Notificações de atualização de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-update-notification-cam.html?contentId=zVom6Uvaw_05rmqKXiQxgw) - [Adicionar partes relacionadas a um produto vendido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-related-parties-to-sp.html?contentId=TjlsRggnwUqFWZJonGghmQ) - [Adicione consumidores adicionais para o produto vendido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/adding-additional-consumers-soldproduct.html?contentId=p2p8a7CBHuBiOZYY0C_2xg) - [Adicione contatos adicionais para o produto vendido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/adding-additional-contacts-soldproduct.html?contentId=Ko2dDyNvP65n9F9ciyFV8A) - [Adicione contas adicionais para o produto vendido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-additional-accounts-for-sp-relatedparties.html?contentId=Cpa1SNuOd3p6wV_EkKZofg) - [Adicione partes relacionadas a um item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-related-party-install-base.html?contentId=oWBgKLjz9O12QLmfGJZ2RQ) - [Restringir o acesso de contato](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-account-access-cam.html?contentId=XXiFx6AWntKWO5eWtuk8~Q) - [Contratos e direitos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-post-sales-support.html?contentId=qmUvA9l3~Jz5zrGaKsACmw) - [Usando fluxos de trabalho de contratos e direitos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-customer-cnt-ent-wf.html?contentId=qceB1SdAAaK_Mtdv2SC~5w) - [Suspenda um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-suspend-service-contract.html?contentId=ri2JmlydVcCOmid45zIcvQ) - [Modifique um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-modify-service-contract.html?contentId=0XMQO~n5LtskGW2Z9pwFcw) - [Retome um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-resume-service-contract.html?contentId=LaMgesxzLqwgtXlsKNWtkg) - [Renove um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-renew-service-contract.html?contentId=c~iK9w39v_wVHdEZ2ev3Bw) - [Cancelar um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-cancel-service-contract.html?contentId=86DhzKijJ3bmFvuhQ~3mLg) - [Suspenda uma linha de contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-suspend-service-contract-line.html?contentId=~jJxLGzpxfEyJOxkXsLu9w) - [Modifique uma linha de contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-modify-service-contract-line.html?contentId=iOsMjtwqx0SJ2TJPG_Tgjg) - [Retome uma linha de contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-resume-service-contract-line.html?contentId=iRJP44lZwRJ3VkkmJSPhNw) - [Renove uma linha de contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-renew-service-contract-line.html?contentId=XbzGveI3k4jLyH41o_GpuA) - [Cancelar uma linha de contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-cancel-service-contract-line.html?contentId=eOK2_TR47F_M~59WZtayzA) - [Venda adicional ou downsell de uma linha de contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-upsell-downsell-service-contract.html?contentId=moDeamtwbz9~3BrOzPNmJg) - [Modifique um direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-modify-entitlement.html?contentId=O9q8fnOB35kobT7eaaZcoA) - [Suspenda um direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-suspend-entitlement.html?contentId=F52zAg_~pI35_cghHs4HyQ) - [Retome um direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-resume-entitlement.html?contentId=aTOHpLPWfnmNKh0IIgKcnQ) - [Renove um direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-renew-an-entitlement.html?contentId=RAWBbYv3wZ~zkwBCf80Djw) - [Cancelar um direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-cancel-entitlement.html?contentId=6RtmsJhxjyjm8q3XQkqrQg) - [Adicione linhas de contrato a um contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/cce-add-contract-lines.html?contentId=FaKCgRYydOH0wSuSCeiXdw) - [Adicione Produtos Cobertos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/adding-cov-prod-cceworkflows.html?contentId=PcpTkj5kOTw_fo3UXp6Hdw) - [Adicione um produto vendido ou item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-products-service-contract.html?contentId=vfQ6iRy7GI2NDHRzLiQOGg) - [Registre o uso no direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/record-usage-entitlement.html?contentId=zfWXOaue9xnXv6pBoqXjVQ) - [Crie um perfil de mídia social](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-social-profile.html?contentId=jNm1C9KFl6Kquq6z~WzK8w) - [Crie uma entrada de log de mídia social](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-social-log.html?contentId=eI3Ddk_f8jWUajBsDYwDJQ) - [Usando modelos de dados do cliente para B2B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-b2b2c.html?contentId=UM9dwMfM47IPQrduBjDpLA) - [Associe uma conta a consumidores](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssociateConsumersToAccounts.html?contentId=hLr4u3WBqp5OqB35bSLVJA) - [Associe produtos vendidos a consumidores de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssociateSoldProduct.html?contentId=4RsiidTFmljdWLSjnYCy4w) - [Associe itens-base de instalação a consumidores de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssociateInstallBaseItems.html?contentId=bqOMukTEZK3T5ch0ruiSBQ) - [Exibir informações da base de instalação como um consumidor de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-install-base-for-account-consumers.html?contentId=pDByOZPZmyn8c95PL0UcfA) - [Exibir informações de produtos vendidos como um consumidor de conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-sold-products-for-account-consumers.html?contentId=3B6qjcJgbAei750IxjQu5g) - [Como usar CSM Classificação de dados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-csm-data-classification.html?contentId=i0FluldFLN03ieotH_gL2w) - [Comunicação com o cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-communication.html?contentId=WU_1obB799bnn~x_yl4syA) - [Uso de Playbooks para portais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-playbooks-for-portals.html?contentId=bicUowmYsNF8PHAV6izTMA) - [Criar um caso de integração](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-an-onboarding-case-with-portal-playbook.html?contentId=uT8F4glqJdwarJp9csPAoA) - [Crie um caso de integração no Espaço configurável](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-guided-onboarding-case-from-workspace.html?contentId=kO4~NrYraX1XXCoKyCWFKw) - [Crie uma solicitação de integração do catálogo de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-an-onboarding-request-from-catalog.html?contentId=DD7wmRqCb~eCEtn27FnOWg) - [Usando o Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-walkup-experiencce.html?contentId=zokw2qEG6WqsynvT1A__aw) - [Fazer check-in](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-checkin.html?contentId=ftvoZy1J5RH8OFSiwcw10Q) - [Agendar compromissos ou ingressar na fila](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-checkin-online.html?contentId=K9ZQVnTNX9YHB4FVBj4ocg) - [Agendar compromisso como convidado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-appt-guest.html?contentId=Fp3f0zrssPmEeV2AvW0cqw) - [Modificar/cancelar compromisso como convidado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-modify-cancel-appt-guest.html?contentId=E1iV1PLB5hMttNap5I3nCA) - [Monitorar filas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-monitor-queues.html?contentId=FCnpzuR9mciBH3MsHnpsJQ) - [Painel](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-experience-dashboard.html?contentId=mHP22RJjjzow5k7I6TUleQ) - [Gerencie filas e interações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-manage-demand.html?contentId=ByHXfhfwyyai2DyJ0BoObA) - [Exibir local atribuído](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-view-assigned-location.html?contentId=MOSTKy_7kJKC8Z7kZufXiQ) - [Exibir caixa de entrada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-view-inbox.html?contentId=1K_Oi9KlCOIfwBOKGOPAqw) - [Gerenciar interações atribuídas automaticamente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-view-auto-assigned-requests.html?contentId=PWcNmyiu8AXx6GNag0CDBQ) - [Gerencie interações manualmente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-view-assigned-requests.html?contentId=daK91HaehJwptFAEz99BVQ) - [Gerencie compromissos no Espaço do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-view-manage-appointments.html?contentId=juZE8kl8IJEquNrSJlYwgg) - [Gerencie compromissos no navegador](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-walkup-view-manage-appointment-nav.html?contentId=qx1DjceMgUdA00XsFXKOCw) - [Use Respondente automático para desvio de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/auto-responder-case.html?contentId=fbG5uZBtL7jY5Y6M89cqdQ) - [Fechar caso no artigo de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/close-case-auto-responder.html?contentId=1RCdN5fP4ckUPxn6MaIBjw) - [Definir preferência de notificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/set-auto-responder-notification.html?contentId=lGXVROSrU9nk~UJ8eQ3PcA) - [Usar retorno de chamada omnicanal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-omnichannel-callback.html?contentId=kge7d5gZY~BLb3POpC876Q) - [Solicitações de retorno de chamada de agentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/request-callback-from-agent.html?contentId=YxXcOigTkODehfq_OkN~ug) - [Trabalhar com solicitações de retorno de chamada usando Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/request-callback-from-virtual-agent.html?contentId=f~ZJ1QPsYvVXzdsSMk029A) - [Trabalhar com solicitações de retorno de chamada usando Atendimento ao cliente Portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/request-callback-from-portal.html?contentId=G~fHgvnWmi48Lqmikb40~w) - [Trabalhar com solicitações de retorno de chamada usando App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/request-callback-from-em.html?contentId=_fgKZR6e_wYbYIrJmwWinw) - [Endereçar uma solicitação de retorno de chamada de um cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/callback-customer.html?contentId=F1RMJC6~3PFEO3Gn9yVG1Q) - [Solicitações de retorno de chamada do CCaaS no espaço configurável](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ccaas-address-callback-requests.html?contentId=jMo1zqs36KUAs1QXYW3CQQ) - [Solicitação de retorno de chamada usando GVC](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/handle-ccaas-callback-gvc.html?contentId=jtMLtN428V2nMki4iCMznA) - [Usar e-mails](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-email-interaction-customer-service-management.html?contentId=7zPG3aCyVnSvqmk24CM2Xg) - [Roteie e atribua e-mails aos agentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/routing-assigning-email-interaction-agents.html?contentId=cBKFxqwz8EUoCXwVAYZW0g) - [Interações por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-email-interaction-page.html?contentId=SwQ0e2knaHE2W1zd1KlWAw) - [Interaja por meio de interações de e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/engaging-customer-using-email-interaction.html?contentId=cAGMTZ8Qgro5jWN09kuoUQ) - [Verifique os detalhes do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/verify-contact-consumer-guest-user.html?contentId=TPGeeohnXL9uT1uMn2Qx6A) - [Criar um registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-consumer-customer-record.html?contentId=J9Pe0EaAWzYrWDwIinxvGw) - [Criar um contato do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-customer-contact_EaaI.html?contentId=m192Cv8doLK2h_SxptrUNg) - [Usar fluxo de atividades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-activity-stream-in-an-email-interaction.html?contentId=~HkXdJaONequmrMC78SirQ) - [Use a seção de composição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/composing-email-work-note.html?contentId=8nL6h7A~e_nwWiybLhGW9Q) - [Notificações de resposta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-notifications-email-responses-received.html?contentId=550uobZorfTVUkowJAi6jQ) - [Feche uma interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/closing-of-an-email-interaction.html?contentId=cuveY8kYo1IhPYDHLo2nYQ) - [Criar caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/creating-case-from-email-interaction.html?contentId=OV1wKF7d8p8BVQinfC3AXg) - [Vincular caso ao e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/associate-existing-case-with-email-interaction.html?contentId=TWJjFSXRYei9VaKaJfSRLA) - [Acessar casos e e-mails vinculados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/accessing-associated-cases-interaction-emails.html?contentId=MEcHFbraqWY7uKVer7lcvA) - [Use o Portal de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-the-customer-portal.html?contentId=WBq8sfymgozNfThWHZP4_g) - [Gerenciar contatos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_ManageUsersFromCustomerPortal.html?contentId=Bmz8i_dCyUkvCcZvSVz_9A) - [Gerenciar o registro do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-cust-registration-requests.html?contentId=qRlN2NYqhli_I4GYr2Y7EQ) - [Atribua um contato a um ativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_AssignContactToAssetCustAdmin.html?contentId=NqXRyOzGz81PYBIccAOiXw) - [Pesquisar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_SearchForInfoUsingThePortal.html?contentId=eZjwv4t75kio20RiEK0aug) - [Base de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_SearchTheKnowledgeBase.html?contentId=~qp023C4DcJvNIn~biVzYQ) - [Comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_SearchTheCommunity.html?contentId=nP4meouV8QaoaIRyUInXDA) - [Desvie casos com o autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/provide-knowledge-community-sp-case.html?contentId=ek9ELg~susiA_DIfA~6elQ) - [Exibir informações do ativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ViewAssetAndProductInformation.html?contentId=B6ySCTMjBAy7dC~zWNKE5g) - [Gerenciar informações de contato](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_UpdateCustProfileInfo.html?contentId=r5_Pgf08tdrZ6MRwmKy34Q) - [Definir preferência de notificação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CustServNotifPref.html?contentId=5c6WfCm9cRWi~n~dirgdoA) - [Mudar senha](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ChangePasswordFromUserForm.html?contentId=4atRc131By7MPBkl2OIrLg) - [Registro automático](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_PortalSelfRegistration.html?contentId=v~tnNZ2n4V6x7NJcbpXBaQ) - [Enviar solicitação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_SubmitPortalSelfRegRequest.html?contentId=6xo~j8QuDA1hpTQcHWnxzw) - [Redefinição de senha](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_RequestPasswordReset.html?contentId=Nggm0PzBbLYBeK8VRG1atg) - [Primeiro login](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_LogInToPortalFirstTime.html?contentId=QLkFgVEIid8J4QEu6YPT8Q) - [Detalhes do produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-product-info-csp.html?contentId=4BmtxrOGEuwkvHKYgwsujA) - [Criar um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateACaseFromCustPortal.html?contentId=Q9iNKyQ_GmOs7NbkVe2sbw) - [Bate-papo do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_StartAChatWithAnAgent.html?contentId=Gefpy3y0n2Q~VI7iK0HbjQ) - [Ajuda do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-virtual-agent-conversation.html?contentId=~8Ef25tXpy6K_J_5P4z9UA) - [Exibir/editar caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ViewOrModCaseFromCustSlfServPrt.html?contentId=kWgs4HuuYtMwD9dlmqbiJg) - [Exibir publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommViewPubOnPortal.html?contentId=Xu99vSK~S8gY2mCLknGzgQ) - [Participe de uma pesquisa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ComACustServSatSurvey.html?contentId=snd_r4IedYKANIy~aDqw4w) - [Item/Solicitação de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-request-from-portal.html?contentId=~7OPZyODV26~pe2desRE_g) - [Exibir registros de casos de diferentes portais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-related-records-from-portal.html?contentId=ygPqfa0HbRMtAtuQjf8gww) - [Encerrar caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-close-case-from-portal.html?contentId=KysVtESZ2tg8rri2bmp~rw) - [Visão geral da base de instalação no Portal de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-install-base-info.html?contentId=sXxox0fPzucaejRKH1LRMA) - [Crie um caso de base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-install-base.html?contentId=beWdoEndhkstWM3IeVX98Q) - [Aprovar solicitações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/approve-request-from-cust-portal.html?contentId=9zIJpNrdHPU5f3alRgOzhw) - [Como exibir o status das solicitações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-request-status-cust-portal.html?contentId=11sTv7aLd_85Ezwof8TDjg) - [Opção de idioma para convidados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-language-selection-guest-users.html?contentId=REwhHq_IUwk94JUmFV_X5Q) - [Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-the-business-portal.html?contentId=H9x52t6cLoWBOvyEwRiPSA) - [Gerenciar contatos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_ManageUsersFrom-business-Portal.html?contentId=j9Wd1xTwEDea6l1ma6xs~A) - [Gerenciar o registro do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/manage-cust-registration-requests-business-portal.html?contentId=X3MeMSU6Qbj6xZ5bNa47Wg) - [Registro automático](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_Business-PortalSelfRegistration.html?contentId=Jk7JorTvdP8TktK2TO6vLA) - [Enviar Solicitação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_Submit-businessPortal-SelfRegRequest.html?contentId=9aHsd44Z55zeIt_xmQdsjw) - [Primeiro login](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_LogInTo-businessPortalFirstTime.html?contentId=Wh~GdFanwgCIPrDsn8GhGw) - [Redefinir senha](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_RequestPasswordReset-businessportal.html?contentId=OxRGPaS~RRppdX62I9hAiA) - [Mudar senha](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ChangePasswordFromUserForm-business-portal.html?contentId=9p4hmuTiTcsmOfpTvVV1gw) - [Notificação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_Business-portal-NotifPref.html?contentId=bNC9tkSeFKRUkr3W0F4EEQ) - [Aprovar solicitações do Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/approve-request-from-business-portal.html?contentId=aH4W99E~iRDGJHBAez3xpQ) - [Pesquisar](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_SearchForInfoUsingThe-businessPortal.html?contentId=cQqtYK4pyfnkI~IWKQ2jhw) - [Bate-papo com um agente virtual](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_StartAChatWithAnAgent-business-portal.html?contentId=WpdIfIYoQ4H32l8f~TRvBg) - [Obtenha ajuda do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/business-portal-virtual-agent-conversation.html?contentId=jL0xGHYGlsIhEPiJX7xwDg) - [Exibir e baixar uma publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_TargetCommViewPubOnbusinessPortal.html?contentId=rJu5zhy6umUbugZX~nscrA) - [Solicitação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-request-from-businessportal.html?contentId=KaSLu_9fyahXXqLqzPwkpg) - [Exibir casos e tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-related-records-from-business-portal.html?contentId=hqN_zM~txCyMQ3QvUYIJrQ) - [Exibir ou atualizar o caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ViewOrModCaseFrom-businessportal.html?contentId=QEsXuhPRug4ir4lv3dR6ig) - [Encerrar caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-close-case-from-businessportal.html?contentId=5~waR0qi2OKkM_lcRkMDWA) - [Preencha uma pesquisa de satisfação do atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ComACustServSatSurvey-businessportal.html?contentId=wiY_UOsnOphmG6frM5sebQ) - [Desviar casos com conteúdo de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/provide-knowledge-community-sp-case-business-portal.html?contentId=GkWqfvpCkkzH5oGqljytqA) - [Configure a página de tíquete padrão para casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configure_std_ticket_page_business-portal.html?contentId=w7KxngRST~4_yZmAObiteA) - [Exibir informações da base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-install-base-info-business-portal.html?contentId=huld09kQkZ3XArawqLSjOw) - [Crie um caso de base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-install-base-business-portal.html?contentId=D5YteyhbqkpqnXWs4KJnzg) - [Exibir detalhes do produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-product-info-business-portal.html?contentId=ENdTiJnLYNPDzV7mvnDOxQ) - [Exibir detalhes do inventário de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-product-inventory-information-on-business-portal.html?contentId=vW6IHUyzZw78XBXIggU1mA) - [Criar um caso de produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_CreateACaseFrom-businessportal.html?contentId=KrhJtMdVmkNoKCJE0Y3prQ) - [Experiência do convidado no portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/guest-users-experience-business-portal.html?contentId=0mJGgtt4vi8trg8jV844TQ) - [Habilite a opção de idioma para convidados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/enable-language-selection-guest-users-businessportal.html?contentId=57TnfXGYXwC8YKwS3MzYag) - [Perguntas frequentes comuns](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-faqs-business-portal.html?contentId=IJlgGTV8GahwSMbLd0cQ1A) - [Usando o Portal de atendimento ao consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-consumer-service-portal.html?contentId=U7mjXwJGeARkr1R1Fi46gQ) - [Pesquisa antes do bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-pre-chat.html?contentId=25BOCQWMiSbfOcISMYj_1w) - [Registre-se no portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-a-consumer-registration.html?contentId=jk2Ivdr4ms4PxQqMixbBJQ) - [Faça login no portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/log-in-to-consumer-service-portal.html?contentId=aYoxXVqp90iffl5lx3yd4A) - [Mudar senha do portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/change-password-consumer-portal.html?contentId=4iyjz9CTSTSr6DpyzjHM~Q) - [Exiba ou edite um perfil de consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-edit-consumer-profile.html?contentId=clwLp3pF5mLfwZw02OPxKA) - [Registre um produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/register-product-consumer-portal.html?contentId=VXlLSMBqCjV2KnbZr1SqgA) - [Exiba a lista de produtos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-product-list-consumer-portal.html?contentId=Saxv9Waj9RLJ2sN822ZPDQ) - [Acesse sua lista de itens-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-install-base-items-from-consumer-service-portal.html?contentId=_3y1DKQxZWw7jDMQT9VCRw) - [Criar caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-case-consumer-portal.html?contentId=8diU9gO4dqChcwtUNIW1yQ) - [Exibir caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/view-cases-consumer-portal.html?contentId=X7SaZA8CsnOk1IRWR000DA) - [Aceitar ou rejeitar uma solução de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/resolve-cases-consumer-portal.html?contentId=MyTv52V4cshf2B95M2l~cQ) - [Bate-papo com um agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/start-chat-agent-consumer-portal.html?contentId=Ik6S8rbfYevj56jiTSWR2Q) - [Bate-papo do agente anônimo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/start-anonymous-chat-with-agent.html?contentId=EZhdxrR55LH7VJwZMfFTKQ) - [Exibir publicação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/target-comm-view-on-consumer-portal.html?contentId=R26Uvu5pyKPlg65G4F0sEA) - [Usar Agendamento conversacional](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/conv_appt_booking_using.html?contentId=QvhoTG6tHR_~gUOgVuSBTA) - [Agendar um compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/conv-ab-schedule.html?contentId=3rSApoENcUymUcJiXEcp6A) - [Reprogramar um agendamento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/conv-ab-reschedule.html?contentId=eev_wI5GFJyUXaIj_Fkjmg) - [Cancelar um compromisso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/conv-ab-cancel.html?contentId=ewIrVku2vcoH6FbUE9BWGQ) - [Usando o Portal de serviços do local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/using-blsp-portal.html?contentId=ORvwrf27AsExg5M3HxJ0nA) - [Adicionar equipe ao local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/add-staff-memers-to-biz-location.html?contentId=w60MsgtZEhJFe4efZ167UQ) - [Assistência do agente para sua equipe do local de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/agent-assistance-for-business-location-staff.html?contentId=pqn1yAbQSracE5LUgC1n3w) - [Criar casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/report-cases-on-behalf-of-biz-location.html?contentId=HEXyKGclHkWrJSARx3gPvw) - [Rastrear casos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-cases-for-blsp-portal.html?contentId=fDlcgv1nliezPffOpbSDwQ) - [Rastrear ordens de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-work-orders-on-the-blsp.html?contentId=Tv5gZ2m293hEbmTfWupjow) - [Rastrear pedidos de clientes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-customer-orders-on-the-blsp.html?contentId=qglVYkN7_I2HsZXm~BgPqA) - [Rastrear e atualizar projetos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/track-and-update-projects.html?contentId=Avp5yZwe59kRgWXm2PW4mQ) - [Análise e emissão de relatórios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/analytics-reporting-csm.html?contentId=dJL9jbJZuUEltSOCl8kC2g) - [Atendimento ao cliente Soluções para Análise da plataforma](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-content-pack.html?contentId=tCVlL7CyikFiCpirUzH8kg) - [Painel de uso do Portal do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-portal-usage-dashboard.html?contentId=BGNr2Dh0QLNwLIDYJz0B9A) - [Painel do agente de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-agent-dashboard.html?contentId=FcjqjbAgkqotuWWX41gveA) - [Painel do gerente de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-manager-dashboard.html?contentId=xw7qcyhhyqosiOxT_6KwQQ) - [Atendimento proativo ao cliente - Painel avançado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-proactive-monit-dashboard.html?contentId=s2oRLOiueDjI_BpZe0IYZw) - [Integração com a análise da Gestão de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-integration-sm-analytics.html?contentId=BaxMtBM5B8qJIPspTtFG5A) - [Painel do Gerenciador de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-dashboard.html?contentId=5CNFyiAd~rVDJqSZptiPIg) - [Análise de gestão de problemas graves](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/major-issue-management-analytics.html?contentId=BprCvQmK~v0tDhXkMKUCmw) - [Soluções para Análise da plataforma para Análise de autoatendimento para Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-content-pack.html?contentId=DFsb6u9AZWNaBdSld6Qu8g) - [Painel de Análise de autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-dashboard.html?contentId=Xf1lIQuCVuesv~NWWQrVgg) - [Relate lacunas de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/analytics-and-reporting-solutions-for-customer-service/report-knowledge-gap-unsucc-search.html?contentId=9DSTIVHjwKtsKgribiPLdw) - [Referência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-reference.html?contentId=~qcqUmf0SWJYtGMxVQo6Lg) - [Referência de widgets do portal configuráveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/configural-portal-widgets-reference.html?contentId=4tX1UduKfkavIxWVTx9hOg) - [Parâmetro JSON em Widgets do portal configuráveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/json-parameter-in-configurable-portal-widgets.html?contentId=bMEe2UpgjRt3eMnQ34s5Xw) - [Referência de cliente, consumidor e portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-consumer-and-business-portal-reference.html?contentId=pLcM9U0vLya53XD1nFk3nA) - [Funções do usuário do Portal de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_BusinessPortalUserRoles.html?contentId=aVJTrfOkZtHrHrojCH6s5Q) - [Formulário Pedidos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/business-portal-blsp-track-customer-order.html?contentId=Y8BoiGANUQLi3zQthCgILA) - [Funções de usuário do Portal de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CustomerServicePortalUserRoles.html?contentId=pwZ7A~8vE~8v860dHfsCDg) - [Propriedades do Portal de atendimento ao consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/consumer-service-portal-properties.html?contentId=F39EjB1sDyvk4gtVmdwJpQ) - [Lista de casos do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/c_CustomerServiceCaseList.html?contentId=fUf_as6_H6fLV~CBgxOC2w) - [Atendimento ao cliente formulários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-reference-forms.html?contentId=xIvjQb7iaDpDQ86Fl0MXYg) - [Formulário da conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-account-form.html?contentId=4zUX1YlxwOqkPCsWjFWRaQ) - [Formulário de ativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-asset-form.html?contentId=CgSJCojNItXdvoa3eOY2MQ) - [Formulário de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CustomerServiceCaseForm.html?contentId=6qiTQcVYuBXpLcDjlASSMw) - [Linha do tempo do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CustomerServiceCaseTimeline.html?contentId=R4kygF18w~iMZUAK6bYXng) - [Use a linha do tempo do caso com outras aplicações](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/use-case-timeline-other-apps.html?contentId=FDfiK1Mh0UAoa9NC0R9g0A) - [Formatador de fluxo de processo de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CaseProcessFlowFormatter.html?contentId=XgmlwvuFONg2d3PZIObsWA) - [Listas relacionadas ao formulário de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CSCaseFormRelatedLists.html?contentId=upy9AOCe5xglTruAWtHYOA) - [estados do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_CustomerServiceCaseStates.html?contentId=mp3E4iaaGRl4emkCoG0QjA) - [Crie um caso para um novo item-base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/create-an-install-base-item-on-the-case-form.html?contentId=7krRlp_N1d4TSVnoqzfQCQ) - [Migrando as informações da base de instalação para casos existentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/install-base-existing-cases.html?contentId=GrynHVQkTOE6m58L6CWWnA) - [Atribua um contato de parceiro no formulário de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/assign-a-partner-contact-case-form.html?contentId=iXSvWV33c5Rm96Cm5xlMdw) - [Formulário de item de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-line-form.html?contentId=qU59f2aDgJGcUtjNW8gRxQ) - [Formulário de tarefa de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-line-task-form.html?contentId=uOwRow~I7e0_hXh~cV3FmA) - [Formulário de característica da linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-line-characteristics-form.html?contentId=Qe2Ir2m53_zAunB8NOvviw) - [Formulário de direito de linha do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/case-line-entitlements-form.html?contentId=xBYy8Ny8pIFKKM7GouGIvQ) - [Formulário de relatório de caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-case-report-form.html?contentId=pxfkWGeYoenLve3Gf0Q97g) - [Formulário de tarefa do caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-task-form.html?contentId=QghMREGv6tS1QfM41qm_3w) - [Formulário Tipo de Caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-case-type-form.html?contentId=X2uh3hggW62GabmXZy2RbQ) - [Formulário de relacionamento de contato](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-contact-relationship-form.html?contentId=tIo04m1wIF14neSCUM6Luw) - [Formulário Local de negócios externo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ext-business-location-form.html?contentId=Nm2tYp59gV_2LSrRYztpxw) - [Formulário Residência](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/data-model-household-form.html?contentId=FXAfYfnZrSg0obb1PIlGDA) - [Formulário Local de negócios interno](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/data-model-business-location-form.html?contentId=2zudBalLvFNpaGZpkkAk8Q) - [Formulário de registro de fila para o processo de recomendação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/ra-queue-registration-form.html?contentId=sgoq66s3l6yUw~V1bstF4w) - [Formulário Definição de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-definition-form-fields.html?contentId=Urg4L1_5vQMYqvJAZhCEHw) - [Formulário de produto vendido](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/sold-product-form.html?contentId=7juAF55fZdjf44sSrxOejg) - [Formulário Modelo de plano de tarefas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-template-form.html?contentId=LR4ReR3GxEioG2_XH6XBPw) - [Formulário de item do modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-template-item-form.html?contentId=b7dq0rufnSfBqBjbV7ASPw) - [Formulário de condição do item do modelo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/task-plan-template-item-condition-form.html?contentId=oNJMYvEqXcUBY5jE1cGaUA) - [Regras de consulta do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-query-rules.html?contentId=Xwk_JqeDdehdceYUE5hZtA) - [Componentes instalados com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_InstalledWithCustomerService.html?contentId=C4189HYM23BmWwg10ldxKQ) - [Tabelas instaladas com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_TIWCustomerService.html?contentId=DPHAKWUeKYsr7ghxHBR~dg) - [Propriedades instaladas com o Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_PropInstallWcustServ.html?contentId=XQtyQvdV~R3R2byfWikppA) - [Funções instaladas com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_RolesInstalledWithCustomerService.html?contentId=eVEFAy3V5VhqAnSLmSM2_w) - [Dados internos do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-internal-user-data.html?contentId=a3AjTla~wI2AkBuvBUgIOA) - [Parte interessada de negócios para Gestão de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/business-stakeholder-for-csm.html?contentId=dKTSurwofFGCcF550Yqa_w) - [Funções explícitas no CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/explicit-roles-in-csm.html?contentId=buHEQ2OlUyHRigJLqZNcSQ) - [Forneça aos usuários externos acesso a uma tabela](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/t_ProvideExternalUsersAccessToTables.html?contentId=Ax30ZjT9nWH9bW3uJe~U7Q) - [Criando funções de usuário personalizadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/creating-custom-csm-user-roles.html?contentId=4NpjUGaGP0J_pJLGNPSpeg) - [Inclusões de script instaladas com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_ScrIncInstallWCustServ.html?contentId=a9rFoFnKpLiHNJNz14Luvw) - [Client scripts instalados com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_ClientScriptInsWCustServ.html?contentId=_W4rv898aKM7WyhNueltKQ) - [Regras de negócios instaladas com Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_BRIWCustomerService.html?contentId=JdVtCIJZ~3DabPcBTXTvEA) - [Componentes instalados com espaços de trabalho do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/installed-with-cust-serv-workspace.html?contentId=kDn8AnB6~5EmxvFi0T9FuA) - [Componentes instalados com plug-ins adicionais para Customer Service Management](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/inst-wi-cust-serv-addtl-plugins.html?contentId=hnDN0Q9EQzfMMaDVx4c8yQ) - [Componentes instalados com o Softphone CTI](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_InstalledWithCCTISoftphone.html?contentId=tMdoq7EvioCzsJIPC~zYLw) - [Componentes instalados com Dados de demonstração de CTI do Atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_InstalledWithCustServCTIDemoData.html?contentId=sSsDZx944QLnx_874YzY9Q) - [Componentes instalados com OpenFrame](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_InstalledWithOpenFrame.html?contentId=FjoYcsPLA11wOW2rrWRbdw) - [Componentes instalados com Notas de tratamento especial](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_InstalledWithSpecHandNotes.html?contentId=EdhIT4rdcjcZV0zYCY4ecw) - [Componentes instalados com Comunicações direcionadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_TargetCommInstalledComponents.html?contentId=ZH8wr7xvVcC71KKCa1Q09Q) - [Componentes instalados com Direitos de produto de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_KnowProdEntitlementCompInstalled.html?contentId=_5Rhr4E6SPB~DVsuOVs8zg) - [Componentes instalados com a Redefinição de senha por autoatendimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/r_InstalledWithSSPasswordReset.html?contentId=9wAsD5E~miokeGgHlfyYKQ) - [Componentes instalados com App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/installed-with-engagement-messenger.html?contentId=edT6S1gKDQtu3mtoFZub_g) - [Componentes instalados com linhas de caso e fluxos de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/csm-case-mgmt-case-lines-install-comp.html?contentId=yy7aphSq0szzImInTznIgg) - [Formulário de contato para Interação por e-mail para CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contact-form-eaai.html?contentId=K14Z3GjLPjHpUw3aRChDKA) - [Seções de interação por e-mail](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/email-interaction-page.html?contentId=PyeJeYpYNzZdlw5HcUvV1Q) - [Parâmetros de contexto do recurso compatíveis com App de mensagens de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/contextual-launch-supported-features.html?contentId=FPA6hE4hZia3DMb~v5cz7g) - [App de mensagens de interação tabelas de tradução](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/em-translation-tables.html?contentId=gftx9Zu8lsMKK0UyQOzVrQ) - [Referência do Contratos e direitos do cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/pss-reference.html?contentId=~Q0CszWXxaxymg366ZwSCQ) - [Ciclo de vida do contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/life-cycle-management.html?contentId=ggyXO1vEP7Hs7awZvo6~RA) - [Formulário de contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-contract-form.html?contentId=prxopbHEGMsSxtxjNbc_xw) - [Formulário de linha do contrato de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/service-contract-line-form.html?contentId=um0mXUx6OPeEXrm~TqAwEw) - [Formulário de direito](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/entitlement-form.html?contentId=nmBxJb1BbmiCah4dhKsmlA) - [Produto vendido coberto](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/sold-product-covered-form.html?contentId=ED2AUMIClx7yOPITGtLa8A) - [Taxonomia de controle de voz nativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/nvc-taxonomy.html?contentId=GIzXrgpzKPW7RzxpuNYmuQ) - [Funções necessárias para modelos de dados B2B2B2C](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/rolesforb2b2c.html?contentId=OMDybdLoSVd5MTrL54EXuQ) - [Funções para Atendimento ao cliente terceirizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/roles-ocs.html?contentId=b2TxPKdIzMZZwsnmwOBuXA) - [Formulário de regra de limite de taxa para acesso de usuário convidado a itens do catálogo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/rate-limit-for-guest-user-access-to-catalog-items.html?contentId=NgZRBdeQRNAB22MuC1Ynww) - [Funções do CSM](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/customer-service-management-roles.html?contentId=jCGD0teakS9eOipPWTgWFA) - [Classificação de dados para Gestão de base de instalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/data-classification-for-install-base-management.html?contentId=p2DAlrXwa~qpO~Ekc3Hncw) - [Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/configurable-wfo-cs.html?contentId=QsnzBm0ma9hIo~a5DULwRQ) - [Explorar o Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/explore-configurable-wfo-cs.html?contentId=HJkStjfoAZv4sLLwTebqKw) - [Página principal do Espaço do gerente legado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/csm-configurable-manager-workspace-dashboards.html?contentId=GOrPe1Mveq7XqTysbXJ4Cg) - [Página principal do Espaço do gerente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/csm-configurable-manager-workspace-dashboards-new.html?contentId=SLgnzOzi8YboWg1oTJvhAw) - [Channel Management no Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/explore-channels-configurable-wfo-cs.html?contentId=r2vijV9DM1mB~Po4wxFueQ) - [Gestão de canais usando Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/example-channel-management-configurable-wfo-cs.html?contentId=blr3Rvg87bJfVeyxLpo77w) - [Programação em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/explore-scheduling-configurable-wfo-cs.html?contentId=qgCjMJg2JGg8U5kwSSru4Q) - [Exemplo - Programação usando Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/example-scheduling-configurable-wfo-cs.html?contentId=elLq17oUUbvJhUrvYc1NzQ) - [Adesão à programação no Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/schedule-adherence-configurable-wfo-cs.html?contentId=jKzxfC5G80U5ozGWU1ESig) - [Previsão de demanda em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/explore-demand-forecast-configurable-wfo-cs.html?contentId=l8AGG_~AbL8011tghulscg) - [Equipes no Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/explore-teams-configurable-wfo-cs.html?contentId=Q1OFK~6jKf7KnphhWrhkAg) - [Exemplo - Equipes usando Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/example-teams-configurable-wfo-cs.html?contentId=U0F7a_wGtNSrtfCqnznaww) - [Coaching em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/explore-coaching-configurable-wfo-cs.html?contentId=tHolfX1Rh2n1IPcfAZ9GoQ) - [Coaching usando Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/example-coaching-configurable-wfo-cs.html?contentId=Bw2nQvIPriS7YPNjU2K~fQ) - [Configuração da Otimização da força de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/setup-configurable-wfo-cs.html?contentId=U2Y3IBLllTJ~8yoBWL_l7Q) - [Ativar Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/request-configurable-wfo-cs.html?contentId=nC_3sgU6NbHB0uGqr7pcsQ) - [Componentes instalados com Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/components-installed-configurable-wfo-cs.html?contentId=T4ABuJldE4w43WP9iO7E~Q) - [Separação de domínios em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/domain-separation-configurable-wfo-cs.html?contentId=CE5GKqhVdBDlm1NJFKe5Ow) - [Criar página principal do Espaço do gerente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/create-configurable-csm-landing-page.html?contentId=b9FPuTH8vv_rbvYE5RhQNw) - [Propriedades do Espaço do gerente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/manager-workspace-properties.html?contentId=fDEUBX7gb04vKDcNNrtG2w) - [Configurando filtros para o gerente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/configuring-filters-manager-configurable-workspace.html?contentId=q6~qQMjETb8ld2K5dl7g_A) - [Configurar canais de serviço e filas](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/setup-channels-queues-configurable-wfo-cs.html?contentId=caE0EUo4DBv~NnbTRtNVog) - [Configuração da Programação em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/setup-scheduling-configurable-wfo-cs.html?contentId=LdIdaMX1w03mwXOFiKdwNQ) - [Sincronizar calendário da equipe com Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/synch-cal-msoutlook-wfo-cs.html?contentId=l8fIv9pHs~~UxTNfg9Sbww) - [Configuração da força de trabalho das equipes de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/setting-teams-configurable-wfo-cs.html?contentId=oZbfzWImlqm951nD4Nu6_w) - [Configuração do Coaching de otimização da força de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/setup-coaching-configurable-wfo-cs.html?contentId=tFhwl~I6Yhvo8S_ila1GDw) - [Configure um indicador a ser exibido na guia Visão geral do Coaching em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/add-property-coaching-quality-indicator-configurable-wfo-cs.html?contentId=wM26XA7jCyjYANF4ImlwqQ) - [Configurando a previsão de habilidades em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/setting-up-skill-prediction-configurable-cs.html?contentId=eOwuHiwxOtOJXAhwIWPS5g) - [Configure um menu de lista a ser exibido na guia Aprendizado em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/configure-listmenu-configurable-wfo-cs.html?contentId=HbmO0ZrVzP8D3oDy4lQgOg) - [Integrar Coaching com Aprendizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/integrate-learning-third-party-configurable-wfo-cs.html?contentId=rKQ7TSqS_JdXMfHMh1t~wA) - [Origens de integração do conteúdo externo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/integration-source-coaching-with-learning-coaching-wfo-cs.html?contentId=fqV6BCrISjAhAU8GAgt8TQ) - [Configuração da Previsão de Demanda](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/configuring-demand-forecast-configurable-wfo-cs.html?contentId=W86iazsBkjL3aa9YWM1J2w) - [Configure a coleta de dados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/configure-data-collection-demand-forecast.html?contentId=hMCkOtjrO6VRgJGko0U2ng) - [Modifique os parâmetros de previsão para visualizar os dados de previsão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/modify-demand-forecast-parameters-configurable-wfo.html?contentId=L2XLVWVuZ0MzY6moLYVEjw) - [Criar um ajuste manual para uma previsão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/create-manual-adjustment-forecast-configurable-wfo.html?contentId=C0NeakkF_ekkw4FdcbRvVA) - [Migrar para previsão de 15 minutos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/migrate-15-minute-forecasting.html?contentId=S6jh_6l2kQ6V2uexj9jAAQ) - [Como usar o Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/use-configurable-wfo-cs.html?contentId=b2vsOyyKZEndnonx6fMBcA) - [Legado Otimização da força de trabalho para atendimento ao cliente página principal do espaço do gerente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/wfo-cs-manager-landing-page.html?contentId=~fZDFhcL7KnfcNuBiSxGlQ) - [Otimização da força de trabalho para atendimento ao cliente página principal do espaço do gerente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/wfo-cs-manager-landing-page-new.html?contentId=0tB_s~S7TYA8xCwYtI_u3Q) - [Gestão de canais em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/configurable-channels-wfo-cs.html?contentId=ySmqkci_khWN2O1vGMEg7g) - [Usando a Gestão de canais em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/use-channels-configurable-wfo-cs.html?contentId=tnK6SN7rDohBRM_D7bKF1w) - [Usando Serviços de voz com Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/configurable-servicenow-voice-cs.html?contentId=RXgcdoe2X3o5GhzY0omHSw) - [Associar Amazon Connect Filas para CSM a A. ServiceNow instância](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/setup-amazonconnect-configurable-csm.html?contentId=11CR34Yp0IxQ~4p1QDeeTQ) - [Ouvir uma chamada de agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/listen-agent-call-configurable-wfo-cs.html?contentId=C8aMz~Rm7R6FWg4P56BsLg) - [Transcrição do Amazon Connect e análise de sentimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/analyze-transcripts-sentiments-configurable-wfo-cs.html?contentId=vEXBUfeoZqbEu0RVuEIlHg) - [Analise as habilidades para suas equipes em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/analyze-skill-usage-teams-configurable-wfo-cs.html?contentId=pHh55PSxYafFL7~z_iH0hg) - [Programação em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/scheduling-configurable-wfo-cs.html?contentId=Hum9jiBy~SZ9m~fak9A55A) - [Criar um plano de turno](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/create-shift-plan-configurable-wfo-cs.html?contentId=a6VR1m8K2bekppOfRJDZjw) - [Criar um plano de programação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/create-schedule-plan-configurable-wfo-cs.html?contentId=gVC2VOVygJmiOXfnJuzvew) - [Publicar um plano de programação para visibilidade na cobertura da equipe](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/generate-preview-schedule-plan-configurable-wfo-cs.html?contentId=7lX9k1g9wSTfyhcqmQX2sw) - [Rastreie e gerencie a programação da sua equipe](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/track-manage-teams-schedule-configurable-wfo.html?contentId=bjvVtGYfLU1qzgV6~F~xLw) - [Criar reuniões recorrentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/create-recurring-meeting-wfo.html?contentId=YWV5USv09Fn3GjdkgX1JxA) - [Monitore a adesão dos seus agentes à programação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/view-schedule-adherence-configurable-wfo.html?contentId=xx~XVgcvDK24EW8cc8OciQ) - [Analise o resumo do tempo trabalhado](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/analyze-time-worked-summary-configurable-wfo-cs.html?contentId=8NyM6sthyriDsyKSw~1tjQ) - [Analise o alinhamento da equipe usando a Previsão de demanda](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/analyze-staff-alignment-configurable-wfo-cs.html?contentId=Pu2019GbuYOMFcWw_c2U6A) - [Adicionar eventos ao calendário da equipe](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/adding-event-calendar-configurable-wfo-cs.html?contentId=m6EguPT6bCj9zs1zgX9L0A) - [Trocar turnos de agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/swap-agent-shifts-configurable-wfo-cs.html?contentId=SekOTBbkklVu5To5V_uxhQ) - [Como permitir que suas equipes se inscrevam em turnos de trabalho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/agent-shift-signup-wfo-csm.html?contentId=IKKkVn5ibdLhlCT5zTyErg) - [Inscrição nos seus turnos preferidos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/sign-up-preferred-shifts-wfo-csm.html?contentId=52S2RSJ1mR0if_Zx8FXKGg) - [Noções básicas sobre os critérios do usuário para tipos de evento em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/und-user-criteria-event-types.html?contentId=Dt_wI9L5yR1MrQJ5lmZehg) - [Equipes no Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/teams-configurable-wfo-cs.html?contentId=oVonBrcedUm8_Eo2qqLRDQ) - [Coaching em Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/coaching-configurable-wfo-cs.html?contentId=eS72GqCAdZXpLx5bynpcwQ) - [Experiência de dispositivos móveis Otimização da força de trabalho para atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/workforce-optimization-for-customer-service/wfo-configurable-mobile-interface.html?contentId=1Jn6DnR3~DwVx720K3C6mg) - [Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/servicenow-communities.html?contentId=hz5c571BDxhgTSnKEZXgkg) - [Explorando Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/exploring-communities.html?contentId=39VjnwjA7J4o6n5Oo0YKSw) - [Domain Separation e Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/domain-separation-communities.html?contentId=XFgZ7~lnZi1TzBZgtlX5Qw) - [Configurar comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-communities.html?contentId=zp2JGrvMN2BhVfYzp22EhQ) - [Tipos de conteúdo da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/c_communities-content-types.html?contentId=QpBRyuVHpALq_1jbh6x2YQ) - [Configure a programação de publicação do blog](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-blog-publish-schedule.html?contentId=CeTUbaOlJqiJtAAqeFA7Sg) - [Tipos de feedback da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/feedback-types.html?contentId=ZwHXYKfu8MHuquwPKbkD9Q) - [Tipos de acesso à comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/access-types.html?contentId=ZNjopIEsBAMG~xBSrGRJAQ) - [Soluções para Análise da plataforma para Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-content-pack.html?contentId=3wSnMGj9h03GuC~SaRxPuw) - [Exiba Comunidades painel de desempenho](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/view-communities-dashboard.html?contentId=aPOgzA1vyjMBpIlexw_RoQ) - [Painel do Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-dashboard.html?contentId=P9JNX33CVPORXIJjmnMM7w) - [Migrar dados de Perguntas e Respostas sociais para Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/migrate-socialqa.html?contentId=unDujLOiNCaDfOh3M4wuxA) - [Exibir logs da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/view-community-logs.html?contentId=wmczMtPWRRpbFJJakqTyww) - [Exibir feedback da comunidade e tabelas de favoritos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/view-feedback-bookmark-tables.html?contentId=WVYp3lFvz_NPSbcbY_QIvg) - [Crie um caso a partir de uma discussão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/case-management-integration.html?contentId=EYGvFdOJgZVgXeXoJcG7wg) - [Criar caso a partir da discussão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/case-mgmt-integration-administer.html?contentId=ee7z6yGRX3QiSOEO65EO0g) - [Habilite a coleta de conhecimento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-km-integration-configure.html?contentId=1mmqKmdzzud2d17eRb9vrA) - [Ativar plug-ins de Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/activate-communities.html?contentId=JmfqBpD6rpNFsOcrl~hy9A) - [Guia de configuração da comunidade para administradores](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/r_setup-communities-admin.html?contentId=E_0H5i~4bAyuCiBUgRK44A) - [Configurar tipos de conteúdo da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/enable-content-types-for-community.html?contentId=o7TK3w3hwJUIA7UvnwXJAg) - [Configurar fontes de vídeo para uma comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-video-configuration.html?contentId=qv1sYzkE3HwuNXhhRfKdIw) - [Configurar fóruns da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-forums-topics.html?contentId=W9iUCCEMQaW4wtC~vBvbaA) - [Criar um fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-forum.html?contentId=lFVElTpQfn6wFnmAWorAJQ) - [Configurar tipos de conteúdo para um fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/add-content-type-to-forum.html?contentId=eax6rh2BVCSy94sk_Yd8YA) - [Convide usuários para se tornarem membros de um fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/invite-users-forum.html?contentId=jyZ_HajdNKjzcM3DZZpASQ) - [Aprovar associações ao fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/approve-forum-memberships.html?contentId=GIo1f4r8N9Rw2o0UHH9RSg) - [Criar um tópico](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-topic.html?contentId=W6v0Wbuic1kN6vW2mcivdw) - [Adicionar um tópico a um fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/add-topic-to-forum.html?contentId=tLNhEimwBXCusUcjTM7DwQ) - [Desabilitar tópicos em uma comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/disable-topics.html?contentId=o8zIywfSIv1uVkqtwLXOyQ) - [Crie um subfórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-sub-forum.html?contentId=o4VocurB813cZZ3PPlnF7w) - [Mover conteúdo do fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/move-forum-content.html?contentId=bfzICR7ecKZG3l5IHuVvrw) - [Fórum e gestão de permissões do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-permissions.html?contentId=b~JxoiRBDMNGsU1tlEzHzQ) - [Crie um usuário do fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/add-user.html?contentId=mbjbD4dppOfIfG3TYNec5Q) - [Adicione membros a um usuário do fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/add-members-to-forum-user.html?contentId=FjReyfK7jGEbqIiT0b3tuQ) - [Crie uma permissão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-permission.html?contentId=21EQ7iowJBMEGHLR7MhA1w) - [Adicione tipos de acesso a uma permissão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/define-access-type-permission.html?contentId=g2g1yKetmuAiCrz2VheIeA) - [Adicione tipos de conteúdo a uma permissão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/add-content-types-permission.html?contentId=6OOWCvFXwa~MjNnZ0JtHUQ) - [Crie uma exceção de permissão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/manage-permission-exceptions.html?contentId=8VTw7RTJ0GTSnhqOpch0fw) - [Clonar uma permissão](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/clone-permission.html?contentId=kBjrOTFsib7Y5HI0DvVl7g) - [Criar uma permissão de fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-forum-permission.html?contentId=AXQvev1_G8RUvAHd17GpGQ) - [Copiar permissões de um fórum primário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/copy-permissions-from-parent-forum.html?contentId=O5ecmo2Npu5B3VCyj0S~cw) - [Copiar permissões de um fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/copy-permissions-from-another-forum.html?contentId=daEJdx~WONE1l2h3nsdP8g) - [Depurar permissões do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/debug-user-permissions.html?contentId=pN0F93lZyByBkfudEan~cA) - [Configure o perfil da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-community-profile.html?contentId=cB4wOFoNOJY6ujsZAD0Avw) - [Crie uma persona para o perfil da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-new-persona.html?contentId=ox_4UWHeMk2Kf8dLK2ZNeQ) - [Crie um campo de perfil de comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-profile-field.html?contentId=f45Y8305KwMkbuQBOdN7lg) - [Configure o mapeamento de campo de persona para o perfil da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-persona-field-mapping.html?contentId=~HV_3QBbHPul8OPA_9XW_w) - [Criar termos e condições da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-terms-conditions.html?contentId=TE_xIUIEYSHIV4gtCcbG~Q) - [Permita que os usuários se registrem automaticamente em uma comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-registration.html?contentId=a0jLnY3F8CQZwjvCZPwpoQ) - [Modere uma comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/moderate-communities.html?contentId=6mHxXeP078tlGW6RUrqsZA) - [Definir configurações gerais de moderação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-general-settings-moderation.html?contentId=CKeNbLyBtXRjU6326l59yA) - [Definir configurações de moderação para um novo usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/define-moderation-new-users.html?contentId=uWCh7dP8gz8F1nA4Rymg8g) - [Atribua uma tarefa de moderação ao seu grupo de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/assign-moderation-task-assignment-group.html?contentId=uWuOgmO0LLH4Q4QRnESc4g) - [Configurar a denúncia de abuso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-abuse-reporting.html?contentId=uIZFxr1d2SP5xyAVJz_pHQ) - [Configurar proibição de usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-banning.html?contentId=ecCnEOIpIg1czVD2GpiZfg) - [Configurar filtros de moderação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-moderation-filters.html?contentId=jDYs3KOMXCqt5nolwILUUw) - [Proibir um usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/ban-a-user.html?contentId=H68LnDJKl8VGCcuzfb5FxA) - [Revogar uma proibição de usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/ban-user-revoke-ban.html?contentId=hHBNVznv~AJ5nLW64y~zsA) - [Aprovar ou rejeitar conteúdo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/approve-reject-content.html?contentId=gvn1D_Q7RN8n5HaX5GS3yg) - [Desabilitar comentários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/disable-comments.html?contentId=9IjEprEUoX4ICBzC0EkfcA) - [Remover conteúdo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/remove-content.html?contentId=WhwEuEjdV_pOCFl1Nq6~rw) - [Colher conhecimento de uma comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-knowledge-from-communities.html?contentId=BEVyvEEQizIjkFmSS6r6bg) - [Administrar ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-gamification-administer.html?contentId=R1jYoiMbdMnj7s6Vq3gAGQ) - [Configure propriedades de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-configure-properties.html?contentId=RVfFqDPz2KuWqc3LVBcbxg) - [Crie uma regra de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-create-rule.html?contentId=KrtYWFb0jsfkitPkkemduA) - [Crie uma faixa de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-create-track.html?contentId=Mb0b10LuJ9Z16_o7cHhNjA) - [Crie um selo de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-create-badge.html?contentId=XGqvWNZ~cxFuXOZzoZAjGg) - [Gerenciar níveis de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-create-level-def.html?contentId=mnny9mSpdjYXYwjjqZTqfg) - [Gerencie intervalos de nível de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-create-level-range.html?contentId=~QJDYJ5PRgiEwE13YIihDw) - [Portal de serviços comunitários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/community-service-portal.html?contentId=QhNJcMQGllMONc~2xeA6MA) - [Personalizar o Portal de serviços comunitários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/customize-community-service-portal.html?contentId=8wqGRJHt6tVA790Z69mZrg) - [Configurar menus de cabeçalho do Portal de serviços comunitários](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/configure-unified-theme-portal.html?contentId=tEZW_Cwg9rs6HLtYtV6v1g) - [Configurar comunicado para membros da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/manage-announcements.html?contentId=cUZwK45P0_znLx5NZAHGHQ) - [Páginas da comunidade compatíveis com dados de SEO](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-seo-data.html?contentId=9n~hHWkiHQVu~mJ8ULOyiA) - [Modificar SEO em páginas da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/seo-communities-modify.html?contentId=XfFL_fZJhoExQn3A6Mp4Hg) - [Usando comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/using-communities.html?contentId=NWX66vpZMZ17qEyRXShLuA) - [Recursos da página inicial da comunidade para usuários conectados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/c_communities-service-portal.html?contentId=UkYT~rWYm7y5zSIyB4_uIw) - [Navegação no feed de atividades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/navigating-activity-feed.html?contentId=vDJ5z0wlTCsCK55YXQsrFg) - [Navegando na página inicial do fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/forum-homepage.html?contentId=FhZTiNfi6uU4qi9BpEgaLw) - [Recursos da página inicial da comunidade para usuários não conectados](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/community-homepage-non-logged.html?contentId=YdouXo3T4a9abcVtti72NQ) - [Registrar-se automaticamente em uma comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/register-community.html?contentId=dCxeXJ9udd0nvDkDw7YgHw) - [PESQUISE a comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/search.html?contentId=S19SjGZI~LBnxB1czXpLtw) - [Refine os resultados da pesquisa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/refine-search-results.html?contentId=MxxNTzkfCY7y1q8QZG5INw) - [Classifique os resultados da pesquisa](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/sort.html?contentId=MhnGs3IJUObzogtMGeFK~Q) - [Use um perfil de comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/community-profile.html?contentId=En6v70NqLzaS_ZqsvIzmsw) - [Gerencie seu perfil da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/view-user-profile.html?contentId=PV2g8rb23CoFU0Ek6PKQBQ) - [Exibir o perfil da comunidade de outro usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/view-other-user-community-profile.html?contentId=9FtQMEINjY92Jyzlg1bc4A) - [Siga um usuário da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/follow-user.html?contentId=WPCW8zKUnDlDyVrJwabMyw) - [Edite a foto do perfil da comunidade e as informações pessoais](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/customize-your-profile.html?contentId=UxJj18BsFG4h3cDn~i3DTQ) - [Edite as configurações de exibição do perfil da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/manage-your-display-settings.html?contentId=r90lXvHfDUP~sLcXbpWigg) - [Denunciar um perfil de comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/report-user-profile.html?contentId=JrMc2YOmJYUCaq6uc8caug) - [Assinaturas da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/c_communities-subscriptions.html?contentId=9BlqNf3JwZ5pSTOGod7Y1Q) - [Assinar conteúdo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/subscribe.html?contentId=fztGwSzUxLTQPXiIHzNP2w) - [Definir preferências de notificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/manage-subscriptions.html?contentId=MVAHVEiwR67gc3pZM_xSLg) - [Solicitar associação a um fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/request-membership-forum.html?contentId=afRVfxP4jWBLF3rfSk7yPg) - [Aceite um convite para ingressar em um fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/accept-invitation-forum.html?contentId=Qy5i2DF31OLaVSCrBkdHUw) - [Publique e responda ao conteúdo na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/post-respond-content.html?contentId=ld9N2xBmA1pklbHNCQSkLQ) - [Faça uma pergunta na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-question.html?contentId=IfUDYv~9nLD2~G2HE8_eDw) - [Responda a uma pergunta na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/reply-question.html?contentId=lVT5ZbYu38JgfDPhjUKQGw) - [Publique um blog na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-blog.html?contentId=lqG14c3~IGtwcIans1fRDw) - [Publique um vídeo na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-video.html?contentId=W5l06UBHIsjacecWjw4hBw) - [Comente um blog ou um vídeo na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/comment-blog.html?contentId=AfNZzmWJ2mwz6vSw_~Ebew) - [Publique um documento na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-document.html?contentId=jFT_Ihiuh5aeCxpipdQ7Gg) - [Mencione um usuário na comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/mention-users-community.html?contentId=kfgYhyxTVs5nPJEKwKs6tw) - [Eventos da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/community-events.html?contentId=bo0_gGRwwGgTw821yQ1C5g) - [Publique um evento da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/create-event.html?contentId=SW5p5~HvfnIPZ3Twb2xM4g) - [Edite um evento](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/edit-event.html?contentId=vXzYNY8Zg7pNCrDdQwzKEg) - [Exiba e participe de um evento da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/participate-event.html?contentId=ZfQnSdFFCMqVM53vlWiopQ) - [Exiba a página principal de eventos da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/view-events-homepage.html?contentId=bAtvTTS4ECyTj5dr_ebBQg) - [Gerencie um evento da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/manage-event.html?contentId=hcyMIO2z70V7R8hae_GWlA) - [Marcar conteúdo da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/bookmark-content.html?contentId=7LEWpC63Lp~Fdmy1jC828g) - [Forneça feedback sobre o conteúdo da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/provide-feedback.html?contentId=u2D_diWXCui4N7W9ry9WiA) - [Denunciar conteúdo inadequado da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/report-content.html?contentId=UG5_kPcWB__aT8VuxY7f2Q) - [Adicionar conteúdo em destaque em uma comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/feature-community-content.html?contentId=Zj6ByH0iQ9t71oA7JWzSog) - [E-mail para um usuário da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/private-message-community-user.html?contentId=qP9tlRg68auJOWEFc7bnow) - [Exiba uma lista de perguntas e crie um caso](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/case-mgmt-integration-view-list.html?contentId=huaOQH9lvin47n~wls5PZA) - [Ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-gamification.html?contentId=W0H_7bD4lJCOijuNIs~3pQ) - [Componentes de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-components.html?contentId=kFTExog8eV4ZknaFb9fBKw) - [Regras](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-components-rules.html?contentId=s6C~rG7wqOxKifLGaqPY5g) - [Rastreamentos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-components-tracks.html?contentId=hDa3C1GbIWQvNcyc43ZTMw) - [E intervalos de nível](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-components-levels.html?contentId=BR9mx7hG3ZfuvFOg9M1N5A) - [Cartões de identificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-components-badges.html?contentId=gFGdOFthKq~qldTJEof8Mg) - [Pontos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-components-points.html?contentId=QDGQv8ngx~BycYNuKZ4BUQ) - [Componentes da interface do usuário de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-gamification-UI.html?contentId=oMWqfC_gGLYSlYo1Sad89Q) - [Página de tabela de classificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-ui-leaderboard.html?contentId=CwiP0fQhs1ZuJhrZE1A~bQ) - [Widgets de tabela de classificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-ui-leaderboard-widget.html?contentId=WgBzen~sB253QpwEUmyNdg) - [Página de perfil do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-ui-user-profile.html?contentId=zC6xqtGC2XsRR_JK6H08HQ) - [Páginas de conteúdo da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-ui-content-pages.html?contentId=sZ3ODJgY3HkBXGYFfiH~aQ) - [Notificações de ludificação](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-components-notify.html?contentId=_JSmJubEXvhOLJb3K50sTg) - [Como ganhar pontos](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-ui-how-to-earn-points.html?contentId=ESL0FtfIZ~DcDvOW19iA4A) - [Ludificação moderada](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-gamification-moderate.html?contentId=ojOkOEgIz4SeSoBNS3UalQ) - [Conceda ou remova pontos para um usuário da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-award-user-points.html?contentId=ryRuyEkWOG~i3em7Tp6Spw) - [Conceda um selo a um usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-assign-user-badge.html?contentId=T0ShtypLs9pgcTmHg86yPQ) - [Remover um selo de um usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/gamification-remove-user-badge.html?contentId=9AU65J9SLJQtv_MosyVthA) - [Referências da comunidade](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communitie-references.html?contentId=5BGPtlpI2PYO0xejAjMesw) - [Testes de início rápido para Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/quick-start-tests-communities.html?contentId=MY~aN9oXOEeKhKrAUbZcSw) - [Propriedades instaladas com o Comunidades](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-properties.html?contentId=~Be~JIetsJge66VPcrf11w) - [Comunidades funções](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/communities-roles.html?contentId=BahKGFujVtIhC3FucNxhXw) - [Campos de formulário do fórum](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/forum-form-fields.html?contentId=gcPxDwCN_q09JIeNDQd6Ug) - [Campos do formulário Configurações de vídeo](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/video-configurations-form-fields.html?contentId=Lu4A1L1jFqbmJ4B2H1nGxg) - [Campos de formulário de tópico](https://servicenow-prod.fluidtopics.net/r/pt-BR/zurich/customer-service-management/communities/topic-form-fields.html?contentId=2ars7f0piIIzqXN06GIHHA)