--- Release : - yokohama ft:locale : - Português ft:publication_title : - Yokohama Proactive Service Experience Workflows ft:clusterId : - psew bundleId : - psew workflow : - Customer and Industry --- Yokohama Proactive Service Experience Workflows - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows.html?contentId=BcRAAfLh2Lmz_o9TtJgh4A) - [Explorando o. Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/explore-assurance-workflows.html?contentId=jkayL4Fm9dTaGIoHy43DYg) - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/architecture-assurance-workflows.html?contentId=8edknz1Hl3PAp2QpSWtHnQ) - [Proactive Service Experience Workflowse. Gestão de incidentesem Espaço de operações de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/service-operations-workspace-proactive.html?contentId=nuG57S3Q84m4kZ4NL6Tz1w) - [Configuração da Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.html?contentId=8UYOXh09opSeByOpwdlWNg) - [Instalar Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/install-assurance-workflows.html?contentId=hebsxnXKCjzJ2yidAWhLhQ) - [Adicione usuários a grupos de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html?contentId=95zvXibAMpx7o10kwLbNyQ) - [Usando Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/use-assurance-workflows.html?contentId=zBGJl5b8inhRGsUyY6IIhA) - [Sobre a identificação de contas afetadas com Proactive Service Experience Workflowsem Gestão de incidentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-identify-act-incident.html?contentId=EMwuP0xaW~l472oTKQLHDw) - [Como criar um incidente no Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/create-an-incident-proactive.html?contentId=f6i3971l~h8ymeqzDirtnA) - [Identifique o impacto de problemas de rede e crie casos a partir de um registro de incidente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/aw-impact-analysis.html?contentId=hV65sr3oC9EEqbEIBMc9oA) - [Sobre incidentes de escalação](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-escalate-incident.html?contentId=MjL9STYWB_t_RN66nLDq6w) - [Escale um incidente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/escalate-incident-aw.html?contentId=YWWegnSVB1xvKwxjwBy23w) - [Analisando contas de cliente ou parceiro em Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.html?contentId=jbQN2Pc4xE8CC2bQekZGUg) - [Revise uma conta usando a exibição 360 em Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/review-customer-account-360-psew.html?contentId=4WtcHxOwx4VsE2wqTFcflw) - [Painéis de análise da conta 360](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/account-360-analytics-dashboard.html?contentId=nLZoaRXtMl8h5nHjUliT1w) - [Criação automática de casos e atualizações de incidentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-auto-creation-case.html?contentId=af4tCglk~qRzH7DaSKrMuQ) - [Definindo limite de caso grave para casos gerados automaticamente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-set-major-case-threshold.html?contentId=4A6wgOyxR_K9MmG91bdSiw) - [Redirecionamento para o tipo de caso correto](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/generate-proactive-cases.html?contentId=wZ22OyyJmq4QhLtPB7kLUA) - [Crie um caso a partir de uma solicitação de mudança](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-impact-change.html?contentId=gTWc~lpvkbcUWKjg2fJcEw) - [Sobre mensagens usadas em fluxos de trabalho de escalação em Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-about-msgs.html?contentId=hGjK68yIXvJtDuCMaSTDUw) - [Personalize arquivos de mensagem](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/configure-msg-file-taw.html?contentId=3dtq_NQ3f_e865ce6Xhf5g) - [Lidando com notificações de tíquete de problemas](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/handling-trouble-ticket-notifications.html?contentId=tJhiLllC3K_cX2QGJsHIHw) - [Produzindo notificações de tíquete de problema de saída usando Hermes](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/hermes-stream-connect-kafka-workflow.html?contentId=Lla4sUHQJdlv8E6ILaNrMA) - [Produzindo notificações de tíquete de problema de saída usando o barramento de mensagens em aberto](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/trouble-ticket-workflow-using-pub-sub-model.html?contentId=K~Cg0nAptfxRZj8V0xUKhA) - [Usando a estrutura do produtor para notificações de saída](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/using-producer-framework-for-trouble-ticket-notification.html?contentId=LKooo8Cx1VKQrHTSme4Hhg) - [Desative a notificação de tíquete de problema](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/deactivate-trouble-ticket-notification.html?contentId=rAHl5VQ8w_DLOUUBZtMTIg) - [Referência do Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.html?contentId=9AzVAVTb8bjbuMBfg0wmIw) - [Domain Separation e Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/domain-separation-assurance-workflows.html?contentId=w_uQZT4PAPxTWbnrWnnnrA) - [Aplicação de caso de suporte ao produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-app.html?contentId=vxhWduRb6_PBc095NUmEAQ) - [Tipo de caso de Suporte ao produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-type.html?contentId=15w_l7lYVTjekyN72eLBSg) - [Página de registro de Suporte ao produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-record-page.html?contentId=qjdcLmrb2BWWhiztsCvcnA) - [Tabela de casos de suporte ao produto técnico](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-table.html?contentId=ao4Z4OXiALSQ26IU9ZX08Q) - [Playbook de caso de suporte ao produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook.html?contentId=pyUSBoy9vnVfVKmZauP1_A) - [Fases e atividades do playbook de caso de suporte ao produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook-stages.html?contentId=kOcU19rKG1v12x0nLEnF1A) - [Caso de suporte ao produto de tecnologia de integração com sistemas externos de sentido sul](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-outbound-flow.html?contentId=a9D9rcU4eMayfetzH07dmQ) - [Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/cspm-landing-page.html?contentId=GjLy6JOjnJXstT9iafloAw) - [Explorando Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/explore-spm.html?contentId=Wve5RM28es6Dkgq8U83fEQ) - [Modelo de dados de Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/spm-data-model.html?contentId=qg~j39o50Ry~IEC9RqdaVw) - [Configuração da Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/configuring-spm.html?contentId=dCdRxSVDeB3c15BIiAlngw) - [Ativar Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/install-spm.html?contentId=bmeisoT02P1Mf756KE83Mw) - [Configurando definições de teste](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/settingup-test-specifications.html?contentId=oyeJZQ1hNijUcxKbnrKvmA) - [Crie uma definição de teste](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/create-test-specification.html?contentId=b1H0QXRngbWVlFBcvp5epQ) - [Defina uma característica para a definição de teste](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/add-characterisitc-for-test-specification.html?contentId=JVxO7EwU5oQWA1Ew_eRnCA) - [Defina o relacionamento entre as definições de teste](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/define-test-spec-relationship.html?contentId=qrmqYa4DisVrcTZ3BUzomA) - [Defina o relacionamento entre a definição de teste e as especificações ou o modelo de produto](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/specification-to-test-definition.html?contentId=A8DxAkLm1vBtTfma~jkDng) - [Defina definições de medida de teste para um teste de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/define-test-measure-spm.html?contentId=qIOc0g6FRBfWu~hFD2s_Qg) - [Defina regras de limite para uma definição de medida de teste](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/define-threshold-rules.html?contentId=COXjRznCU~2cHDTgDrLtWg) - [Defina as consequências da medida para as regras de limite](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/define-threshold-consequences-spm.html?contentId=Q7yDG4RHWnNJ0IKJt~iP3Q) - [Publique definições de teste](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/publish-test-specification-spm.html?contentId=2oMPZ~7VL7i5oDVXGVqgmA) - [Integração Gestão de problemas de atendimento ao clientecom sistemas externos no sentido sul](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/cspm-integrate-southbound.html?contentId=zwxgdUVWS3YbJkJ_LcGV9w) - [Usando Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/using-spm.html?contentId=jgOoiifzRtWT9KdxoHV2og) - [Crie um caso de problema de serviço no espaço](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/create-service-problem-case.html?contentId=al~NUDH_ENo1fzhJg_rz8w) - [Crie um caso de problema de serviço no Portal de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/create-a-product-case-from-the-customer-service-portal.html?contentId=3~~i9ceU5FiYecjgUnu3WQ) - [Diagnosticar e resolver um caso de problema de serviço](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/work-on-service-problem-case.html?contentId=d5Noj953Lgi9UBHKh_H0tg) - [Referência do Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/cspm-reference.html?contentId=M0680SGP~5sNbbl2xbS4eg) - [Componentes instalados com Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/spm-components.html?contentId=0PdRoLr9oRaCtxtNekOq~g) - [Propriedades Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/cspm-properties.html?contentId=GvnOFdyebxkNrfVeN2oRrg) - [Separação de domínio e. Gestão de problemas de atendimento ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/proactive-service-exp-workflows/domain-separation-cspm.html?contentId=7QUfe7sE_ZpPgmW1W1HlDg)