--- sourceDocument: Yokohama Administração da Now Platform sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/yokohama/platform-administration Release : - yokohama ft:locale : - pt-BR ft:publication_title : - Yokohama Administração da Now Platform ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Funções específicas da aplicação # Funções específicas da aplicação {#ariaid-title1} * Versão de lançamento: Yokohama * * Atualizado 30 de jan. de 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 min. de leitura As aplicações que você instala em sua instância podem incluir funções adicionais. Siga os links nesta seção para ver as funções instaladas junto com as aplicações. {#application-specific-roles__table_v41_hxt_bzb__entry__3} | Fluxo de trabalho | Produto | Links de documentação de funções | |-|-|-| | Customer Service Management | Gestão de acessos do cliente | [Roles installed with customer access management](https://www.servicenow.com/docs/access?context=r_rolesinstalledwithcustaccessmgmt&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | | Customer Service Management | Customer Service Management | [Roles installed with Customer Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstalledWithCustomerService&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | | Customer Service Management | Gestão de ocorrências graves | [Components installed with Major Issue Management](https://www.servicenow.com/docs/access?context=installed-with-major-issue-mgmt&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | | Customer Service Management | OpenFrame | [Components installed with OpenFrame](https://www.servicenow.com/docs/access?context=r_InstalledWithOpenFrame&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | | Customer Service Management | Public Sector Digital Services | | | Customer Service Management | Informações de tratamento especial | [Components installed with Special Handling Notes](https://www.servicenow.com/docs/access?context=r_InstalledWithSpecHandNotes&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | | Customer Service Management | Comunicações Direcionadas | [Components installed with Targeted Communications](https://www.servicenow.com/docs/access?context=r_TargetCommInstalledComponents&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Case and Knowledge Management | [Components installed with Case and Knowledge Management](https://www.servicenow.com/docs/access?context=components-installed-with-case-and-knowledge-management&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços de RH | [Setting up your Alumni Center](https://www.servicenow.com/docs/access?context=asc-configure&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços de RH | [Reference for Document Templates](https://www.servicenow.com/docs/access?context=reference-doc-templates&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços de RH | v[Reference for Listening Posts](https://www.servicenow.com/docs/access?context=reference-listening-posts&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Designer de jornadas | | | Gestão de serviços a funcionários | Designer de jornadas | [Components installed with Journey Accelerator](https://www.servicenow.com/docs/access?context=components-installed-with-journey-accelerator&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Central de gerentes | [Components installed with Manager Hub](https://www.servicenow.com/docs/access?context=installed-with-managerhub&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Gestão de casos do local de trabalho | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Calendar Synchronization](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-calendar-syncn&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Case Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-case-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Core](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-safety-mgmt-hr&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Move Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-move-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Reservations for Microsoft Outlook Add-in](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservations-outlookaddin&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Reservation Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-reservation-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Space Management](https://www.servicenow.com/docs/access?context=components-installed-with-wsd-space-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Space Mapping](https://www.servicenow.com/docs/access?context=wsm-mappedin-components&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Prestação de serviços no local de trabalho | [Components installed with Workplace Visitor Management](https://www.servicenow.com/docs/access?context=components-installed-with-workplace-visitor-mgmt&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | Gestão de serviços a funcionários | Espaço de gestão de fornecedores | [Installed with Vendor Management Workspace](https://www.servicenow.com/docs/access?context=installed-w-vendor-manager-configurable-workspace&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | Gestão ambiental, social e de governança (ESG) | Gestão ambiental, social e de governança (ESG) | [Components installed with Operational Sustainability Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=components-installed-with-esg&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) | | Governança, risco e conformidade | Gestão de auditorias | [Components installed with Audit Management](https://www.servicenow.com/docs/access?context=r_InstallWAudit&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | | Governança, risco e conformidade | GRC: Metrics | [Components installed with the GRC: Metrics application](https://www.servicenow.com/docs/access?context=tables-installed-with-metrics&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) | | Governança, risco e conformidade | Resiliência operacional | | | Governança, risco e conformidade | Gestão de privacidade | [Roles installed with Privacy Management](https://www.servicenow.com/docs/access?context=roles-installed-prm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | | Governança, risco e conformidade | Gestão de riscos | [Components installed with Risk Management](https://www.servicenow.com/docs/access?context=r_InstallWRisk&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | | Assistência médica e ciências biológicas | Healthcare and Life Sciences Service Management Core | [Components installed with Healthcare and Life Sciences Service Management Core](https://www.servicenow.com/docs/access?context=hcls-components-installed-serv-mgmt&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) | | Assistência médica e ciências biológicas | Serviços de suporte ao paciente | [Components installed with Patient Support Services](https://www.servicenow.com/docs/access?context=pss-components-installed&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) | | Assistência médica e ciências biológicas | Pre-Visit Management | [Components installed with Pre-Visit Management](https://www.servicenow.com/docs/access?context=pre-visit-components-installed&version=yokohama&pubname=yokohama-healthcare-life-sciences&ft:locale=en-US) | | IT Asset Management | Gestão de modelo | [Installed with Model Management](https://www.servicenow.com/docs/access?context=installed-with-model-management&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) | | IT Asset Management | Catálogo de produtos | [Roles installed with Product Catalog](https://www.servicenow.com/docs/access?context=r_RolesProductCatalog&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Operations Management | Descoberta de automação | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | IT Operations Management | Gestão de eventos | [Components installed with Event Management](https://www.servicenow.com/docs/access?context=r_InstalledWithEventManagement&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) | | Recursos da Now Platform | Atribuição avançada de trabalho | [Components installed with Advanced Work Assignment](https://www.servicenow.com/docs/access?context=installed-with-awa&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | | Recursos da Now Platform | Pesquisa com IA | [Componentes instalados com Pesquisa com IA](https://servicenow-prod.fluidtopics.net/eeomOGZAw0BFZ7hjCmduEg#components-installed-ais "Vários tipos de componentes são instalados com a ativação do Pesquisa com IAplug-in, incluindo trabalhos agendados, tabelas e funções de usuário.") | | Recursos da Now Platform | Application Portfolio Management | [Installed with Enterprise Architecture (formerly Application Portfolio Management)](https://www.servicenow.com/docs/access?context=installed-with-application-portfolio-mangemt&version=yokohama&pubname=yokohama-application-portfolio-management&ft:locale=en-US) | | Recursos da Now Platform | Central de automação | [Components installed with Automation Center](https://www.servicenow.com/docs/access?context=components-installed-with-automation-center&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US) | | Recursos da Now Platform | Distribuição de software cliente 2,0 | [Components installed with](https://www.servicenow.com/docs/access?context=csd2-installed&version=yokohama&pubname=yokohama-integrate-applications&ft:locale=en-US) | | Recursos da Now Platform | Análise de conversa | [Legacy - Conversational Analytics dashboard roles](https://www.servicenow.com/docs/access?context=conversational-analytics-dashboard-roles&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US) | | Recursos da Now Platform | Inteligência para documentos | [Document Intelligence roles](https://www.servicenow.com/docs/access?context=document-intelligence-user-roles&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) | | Recursos da Now Platform | Gestão de interações | [Components installed with Interaction Management](https://www.servicenow.com/docs/access?context=components-installed-with-interaction-management&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | | Recursos da Now Platform | Feed de atividades | [User roles installed with Live Feed](https://www.servicenow.com/docs/access?context=r_UserRolesInstalledWithLiveFeed&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | | Recursos da Now Platform | Notificar | [Roles installed with Notify](https://www.servicenow.com/docs/access?context=r_NotifyRoles&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | | Recursos da Now Platform | Orquestração (legado) | [Installed with Orchestration ROI](https://www.servicenow.com/docs/access?context=r_InstalledWithOrchestrationROI&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | | Recursos da Now Platform | Crie fluxos de trabalho | | | Recursos da Now Platform | Crie fluxos de trabalho | | | Recursos da Now Platform | Crie fluxos de trabalho | [User access to Workflow Studio flows](https://www.servicenow.com/docs/access?context=user-access-flow-designer&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) | | Recursos da Now Platform | Crie fluxos de trabalho | | | Recursos da Now Platform | Central de controle de serviços | | | Recursos da Now Platform | Central de controle de serviços | | | Recursos da Now Platform | Modelo de estado | [Instalado com o modelo de estado](https://servicenow-prod.fluidtopics.net/X9RRf9lBmyr3RCZa0GTfnA#installed-state-model "Vários tipos de componentes são instalados com o Modelo de estado.") | | Análise da plataforma | Descoberta de automação | [Components installed with Automation Discovery](https://www.servicenow.com/docs/access?context=installed-with-automation-discovery&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | Análise da plataforma | Performance Analytics | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | Análise da plataforma | Mineração de processos | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | Análise da plataforma | Emissão de relatórios | [Reporting roles](https://www.servicenow.com/docs/access?context=reporting-roles&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | Análise da plataforma | Análise da experiência do usuário | [Roles installed with Usage Insights](https://www.servicenow.com/docs/access?context=components-installed-user-exp-analytics&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | IT Service Management | Gestão de ativos | | | IT Service Management | Gestão de mudanças | [Components installed with ITSM Roles - Change Management](https://www.servicenow.com/docs/access?context=installed-with-cm-itsm-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Gestão de melhoria contínua | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Gestão de contratos | [User roles installed with Contract Management](https://www.servicenow.com/docs/access?context=r_UserRolesIWContractMgmt&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Gestão de portfólios digitais | [Roles for Digital Portfolio Management](https://www.servicenow.com/docs/access?context=dpm-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Central do funcionário | [Employee Center roles](https://www.servicenow.com/docs/access?context=emp-center-personas&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) | | IT Service Management | Linha de gasto | [Components installed with Expense Line](https://www.servicenow.com/docs/access?context=r_InstalledWithExpenseLine&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Gerenciamento de movimentação das Instalações | [Roles installed with Facilities Move Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacMoveMgmt&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) | | IT Service Management | Gestão de serviços de instalações | [Roles installed with Facilities Service Management](https://www.servicenow.com/docs/access?context=r_RolesInstallWFacServMgmnt&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) | | IT Service Management | Gestão de incidentes | [Components installed with ITSM Roles --- Incident Management](https://www.servicenow.com/docs/access?context=inci-roles-instld-itsm-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Workbench de inteligência preditiva do ITSM | [Components installed with ITSM Predictive Intelligence Workbench](https://www.servicenow.com/docs/access?context=itsm-piwb-intalled-with&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Gestão de conhecimento | [Knowledge Management roles](https://www.servicenow.com/docs/access?context=r_KnowledgeRoles&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | | IT Service Management | Performance Analytics | [Performance Analytics roles](https://www.servicenow.com/docs/access?context=r_PARoles&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | IT Service Management | Manutenção planejada | [Installed with SM Planned Maintenance](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtPlanMaint&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) | | IT Service Management | Gestão de problemas | [Components installed with Problem Management](https://www.servicenow.com/docs/access?context=installed-with-madrid-best-prac&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Compras | [User roles installed with Procurement](https://www.servicenow.com/docs/access?context=r_UserRolesProcurement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Gestão de solicitações | [Request ITSM Roles - Request Management](https://www.servicenow.com/docs/access?context=request-itsm-roles-rm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Construtor de serviços | [Roles installed with Service Builder](https://www.servicenow.com/docs/access?context=service-builder-roles&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Espaço de operações de serviços | [Components installed with Service Operations Workspace ITSM Applications](https://www.servicenow.com/docs/access?context=components-installed-with-sow&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Espaço de operações de serviços | [Components installed with Agent Client Collector for Investigation](https://www.servicenow.com/docs/access?context=components-installed-investigate&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Espaço de operações de serviços | [Components installed with Microsoft Endpoint Configuration Manager for Investigation](https://www.servicenow.com/docs/access?context=components-installed-mecm-adapter&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Espaço de operações de serviços | [Components installed with Remedial Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-with-remediation-fw&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Espaço de operações de serviços | [Components installed with Metrics and CI Actions Framework](https://www.servicenow.com/docs/access?context=components-installed-metrics-ci-action-fw&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Gestão de nível de serviço | [Installed with Service Level Management](https://www.servicenow.com/docs/access?context=r_InstalledWithServiceLevelMgmt&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Núcleo de gestão de serviços | [Installed with Service Management Core](https://www.servicenow.com/docs/access?context=r_InstallWServMgmtCore&version=yokohama&pubname=yokohama-service-management-for-the-enterprise&ft:locale=en-US) | | IT Service Management | Gestão de portfólio de serviços | | | IT Service Management | Espaço de gestão de fornecedores | [Installed with Vendor Management Workspace](https://www.servicenow.com/docs/access?context=installed-w-vendor-manager-configurable-workspace&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Walk-up Experience | [Components installed with Walk-up Experience](https://www.servicenow.com/docs/access?context=installed-with-walkup-experience&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | | IT Service Management | Otimização da força de trabalho | [Components installed with Process Mining](https://www.servicenow.com/docs/access?context=components-installed&version=yokohama&pubname=yokohama-now-intelligence&ft:locale=en-US) | | Operações de segurança | Resposta a incidentes de segurança | [Components installed with Security Incident Response](https://www.servicenow.com/docs/access?context=installed-with-sir&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | | Operações de segurança | Compartilhamento de inteligência contra ameaças | | | Operações de segurança | Resposta a vulnerabilidades | [Components installed with Vulnerability Response](https://www.servicenow.com/docs/access?context=installed-with-vr&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | | Gestão estratégica de portfólios (SPM) | Separação de dados | [Components installed with Data Separation](https://www.servicenow.com/docs/access?context=installed-with-data-separation&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | | Gestão estratégica de portfólios (SPM) | Enterprise Release Management | | | Gestão estratégica de portfólios (SPM) | Gestão de serviços de campo | [Components installed with Field Service Management](https://www.servicenow.com/docs/access?context=r_InstalledWithFSM&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) | | Gestão estratégica de portfólios (SPM) | Gestão de serviços de campo | [Field Service with Service Locations Support components](https://www.servicenow.com/docs/access?context=service-locations-components&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) | | Gestão estratégica de portfólios (SPM) | Gestão financeira | | | Gestão estratégica de portfólios (SPM) | Investment Funding | [Components installed with Investment Funding](https://www.servicenow.com/docs/access?context=installed-with-investment-funding&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | | Gestão estratégica de portfólios (SPM) | Gestão de portfólio de projetos | [Components installed with Project Portfolio Management (PPM) Standard](https://www.servicenow.com/docs/access?context=r_InstalledWithProjectPortfolioSuiteWithFinancials&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | | Gestão estratégica de portfólios (SPM) | Programas de Scrum | [Components installed with Scrum Programs](https://www.servicenow.com/docs/access?context=installed-with-scrum-programs&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | | Gestão estratégica de portfólios (SPM) | Teamspaces | [Installed with teamspaces](https://www.servicenow.com/docs/access?context=r_InstalledWithTeamspaces&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | [ ] {#application-specific-roles__table_v41_hxt_bzb}