--- Release : - xanadu ft:locale : - Português ft:publication_title : - Xanadu Proactive Service Experience Workflows ft:clusterId : - psew bundleId : - psew workflow : - Customer and Industry --- Xanadu Proactive Service Experience Workflows - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows.html?contentId=gIcS4l6NRGFZxtDIoZC~lA) - [Explorar a arquitetura Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/explore-assurance-workflows.html?contentId=UItDAW2kn6grqCoohm3img) - [Arquitetura Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/architecture-assurance-workflows.html?contentId=sFxxx298yfjFiOGlkTD_bQ) - [CMDB Classes de IC para Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/cmdb-classes-taw.html?contentId=B~AHSnbfoSChJvDB21p3kA) - [Proactive Service Experience Workflows e Gestão de incidentes dentro de Espaço de operações de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/service-operations-workspace-proactive.html?contentId=~sDfQSBo2bzzVCAsjgCNFw) - [Configuração da Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.html?contentId=i1P_V~qh75ikr365DXm_0g) - [Como instalar Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/install-assurance-workflows.html?contentId=WAmRVeoj9sEYxn35YOv1gQ) - [Adicionar usuários a grupos de atribuição](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html?contentId=heqy1wfHACFU39POKrJPEg) - [Como usar o Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/use-assurance-workflows.html?contentId=iAoqFxZITekbSpjbYqFdiA) - [Sobre como identificar contas afetadas com Proactive Service Experience Workflows em Gestão de incidentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-identify-act-incident.html?contentId=qiAV9orGsTjeHNrOSCdwOw) - [Como criar um incidente no Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/create-an-incident-proactive.html?contentId=kfvDyhxWJNDU5XMHQ6COIQ) - [Identifique o impacto dos problemas de rede e crie casos a partir de um registro de incidente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/aw-impact-analysis.html?contentId=65ApCY8ee_zqzVneaDqOYw) - [Sobre a escalação de incidentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-escalate-incident.html?contentId=yO00qv1ht2in1220de_UdA) - [Escalar um incidente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/escalate-incident-aw.html?contentId=qbmNV7KLwBLxShynDqoFNg) - [Revisão de contas de clientes ou parceiros no Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.html?contentId=~juLM8MEpk7EyixYnLnmmg) - [Revisar uma conta usando a Exibição do 360 em Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/review-customer-account-360-psew.html?contentId=iHuO9YOC749VYefjLcfBRQ) - [Painéis de análise do 360 da conta](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/account-360-analytics-dashboard.html?contentId=Op36qMlE0NlaNMKzFhy6EQ) - [Criação automática de casos e atualizações de incidentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-auto-creation-case.html?contentId=qGWpWyER6L40DlSajv_q1g) - [Como definir o limite de caso principal para casos gerados automaticamente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-set-major-case-threshold.html?contentId=7L9zWMCKVYOhZxXkF5_Clw) - [Criar um caso a partir de uma solicitação de mudança](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-impact-change.html?contentId=Jl9Q2fogq~mRXWwnj9Af~g) - [Sobre mensagens usadas em fluxos de trabalho de escalação no Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/psew-about-msgs.html?contentId=09Pf~zzXPQGX40C1BjO7fA) - [Personalizar arquivos de mensagens](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/configure-msg-file-taw.html?contentId=YM6bMBAgAYOpoH2OT_gf_Q) - [Manipulação de notificações de tíquete de problema](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/handling-trouble-ticket-notifications.html?contentId=CDhHdcLmHmS6bqbVA6U4TQ) - [Produzindo notificações de tíquete de problema de saída usando o Hermes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/hermes-stream-connect-kafka-workflow.html?contentId=LOzk04hlEaU_3od~AXta0g) - [Produzindo notificações de tíquete de problema de saída usando o barramento de mensagens aberto](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/trouble-ticket-workflow-using-pub-sub-model.html?contentId=jRzgdp1zLZlYexn1JFONTw) - 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[Aplicação de caso de suporte de produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-app.html?contentId=Z74Uoko0ZgKyASOvavig7Q) - [Tipo de caso de suporte de produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-type.html?contentId=juK9yIkIW4zpU6Jh2mHN5g) - [Página de registro de suporte de produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-record-page.html?contentId=HVtcHXs2kitYvf7I6VJDlw) - [Tabela de casos de suporte de produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-table.html?contentId=i1CoXqWAWDbHIm6OJplllA) - [Playbook de caso de suporte de produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook.html?contentId=HSMDNlYbwEx8CIIgMsQCGg) - [Fases e atividades do playbook de caso de suporte de produto de tecnologia](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook-stages.html?contentId=QWGwIn7~rtM0pb23mJyVXQ) - [Gestão de problemas de serviços ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/cspm-landing-page.html?contentId=guk_X0YSm0V8eInuTGEvmQ) - [Explorando Gestão de problemas de serviços ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/explore-spm.html?contentId=CxFLqGPgx2JTAA5ilg~EvA) - [Modelo de dados de Gestão de problemas de serviços ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/spm-data-model.html?contentId=uHYuIkqak3CXWgo2RxmIXQ) - [Configuração da Gestão de problemas de serviços ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/proactive-service-exp-workflows/configuring-spm.html?contentId=PV7~NlOIkw_1KQ9Bpxn3lQ) - 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