--- Release : - xanadu ft:locale : - Português ft:publication_title : - Interfaces conversacionais do Xanadu ft:clusterId : - convint bundleId : - convint workflow : - Platform --- Interfaces conversacionais do Xanadu - [Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/convint-landing-page.html?contentId=W0XzuDmjUnh_Y4H9Kwy~eQ) - [Console de Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-console.html?contentId=u_GaQiqsGW9l95hvB6BL7g) - [Explorar o Console de Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/exploring-ci.html?contentId=HBxgvVxBoMoiGxSijSUBzw) - [Monitoramento e gestão de aplicações do Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/monitor-manage-ci-applications.html?contentId=Y3rByKPiNj7_~9VGGmQZ0g) - [Canais no Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-channels-overview.html?contentId=RBHqOAefoGkNu4a2rym9VA) - [Como desabilitar o suporte por atendentes de um canal](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/disable-live-agent-support-channel.html?contentId=wE9TDH3R~2cBdmJJUA07VQ) - [Como usar o Bate-papo assíncrono em canais de envio de mensagens](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/async-chat.html?contentId=AYgvl4W4If_U_V5yJexKvA) - [Como configurar o bate-papo assíncrono para o canal da web](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/configure-async-web.html?contentId=vUYTvizWOZsd95cbkyHmPg) - [Instalando componentes do Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-home-install-components.html?contentId=biLIlSS2ipQ~ulwhfa6dPw) - [Configuração do Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-configuring.html?contentId=qqviSOjTFLRaUoSBnG1uSw) - [Como encontrar definições de configuração de versões anteriores no console Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-config-settings.html?contentId=kgKstA0LtXt4cWsz3FZMdA) - [Configurações gerais de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-configuring-chat-features.html?contentId=iWH5dcKyA86yO~t6bRzwGw) - [Gerenciar agentes virtuais LLM na tela Assistentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/manage-llm-va.html?contentId=RIsu5AvinprSMGvQZ7hSog) - [Adicionar seu bot a um portal](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-configure-bot-portal.html?contentId=qO_5seMHUE_g5DkZK79icw) - [Como criar uma identidade visual para o cliente do seu bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/branding-chat-client.html?contentId=3mf4AuW3aHoTmLotMQmaZg) - [Como criar um novo usuário para um bot com identidade visual](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-create-new-branded-bot.html?contentId=2L~Ap8yN7OSAcRpl68ysjw) - [Configurar a identidade visual do seu bot Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-configure-chat-branding.html?contentId=Ix4Zq4J_GxYNEnYKgrzQ3Q) - [Como habilitar pré-visualização de mensagem no cliente web](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/web-client-message-preview.html?contentId=4RSuniY02VcqfgzeGYo8VA) - [Habilitar acesso público ao cliente da Web](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/enable-public-access-web-client.html?contentId=dN0RpUvvNwZWxmS1Kmring) - [Como configurar variáveis de contexto para armazenar informações relacionadas ao bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-configure-context-variables.html?contentId=XSjyeTpRyidNtp2ekWsJKg) - [Variáveis de contexto do atendente.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/live-agent-chat-context-vars.html?contentId=8iAPNPPkhpPiHTMoja8_hg) - [Como mudar as mensagens do sistema do Virtual Agent e Bate-papo do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-change-system-messages.html?contentId=rzHHDXKsPz3_fIw22LwJxw) - [Navegação por URL em Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/url-navigation-ci.html?contentId=hY0pCIITZmPk67Pae4mBZA) - [Como configurar Navegação de URL para links de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-configure-url-navigation.html?contentId=~QT5DmBjgjmc~Vx9EuGIFA) - [Como criar uma preferência de vínculo inteligente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/create-smart-link-preference.html?contentId=DlqYeHvTp~xdqJu5OUmkVw) - [Como criar pesquisas de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/create-chat-surveys.html?contentId=2PjY5R5VX2PJM8k6SuCwaA) - [Defina as configurações de pesquisa antes do bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-configure-pre-chat-surveys.html?contentId=FBp2Mxg3OVq~Zgk5iZr82Q) - [Como definir configurações de pesquisas pós-bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/define-post-chat-survey-config.html?contentId=FVe8u9ON0g2skIfcLRdfhw) - [Como usar o as pesquisas de antes do bate-papo com variáveis de contexto para descoberta de tópicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/using-context-intent-prechat-survey.html?contentId=tOXo7zU9hK9DlqThO9ES~Q) - [Como definir configurações de intenção do contexto do tópico](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ac-configure-context-topic-intent.html?contentId=RvCzEhAI2MFGjUWiCOJMfw) - [Configuração assistida das Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-guided-setup.html?contentId=UwgSgWc9Y8Lgxj0dZvt3LA) - [Referência do Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-reference-parent.html?contentId=mguYDTIN12UpfevS6FoW~g) - [Gestão de dados em Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/va-data-mgmt.html?contentId=NWpTcVMYZhsDP__ytp3qbQ) - [Ativar limpeza de Virtual Agent tabelas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/activate-va-table-cleaning.html?contentId=QkDxFrEeZWFe3FfnqBJr~g) - [Tabela de informações de interação](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/ci-interaction-insights-table.html?contentId=w4l8XjlPN6ZZ99_o_8qqxQ) - [Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/virtual-agent-landing-page.html?contentId=I8ah7VzoQ4QHHcTs~mi~PQ) - [Explorar o Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/exploring-virtual-agent.html?contentId=P6IVVMrZmVzLDYq_jTuLQA) - [Interface do cliente da Web do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-conversational-interface-options.html?contentId=aRug068yPhQzXeVscOOx7Q) - [Início rápido para Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-quick-start.html?contentId=LlZeGXBfY0P3YNaSaqnJOw) - [Exemplo de conversa de atualização de ativo no Virtual Agent com notificações](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/example-va-conversation.html?contentId=FhZb9UYa61rDc5jixkfjng) - [Crie o tópico de Atualização de Ativo em Designer do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-example-conv-asset-refresh.html?contentId=F9hcwurs7SYC83CaJnTuwA) - [Criar o fluxo de trabalho de Incidente em Aberto no tópico Atualização de Ativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-example-asset-refresh-flow2.html?contentId=TpHgNj1XQ~bZhuV2iRzxJg) - [Crie o fluxo de trabalho Mais Informações no tópico Atualização de ativos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-example-asset-refresh-flow3.html?contentId=V7lCHno7DjXIq0kOXMd6Tg) - [Criar a notificação para o tópico de atualização de ativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-example-asset-refresh-notification.html?contentId=rHKnzGu1Z4si2LTvN6CX7w) - [Associar conteúdo à notificação de atualização de ativo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/associate-content-example-notification.html?contentId=cLDOcjBzOzXn1wnN5KXvGw) - [Descoberta de tópico do LLM no Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-llm.html?contentId=uqQRXHhF0zk12ILJRK6u_A) - [Descoberta de tópicos de Compreensão da linguagem natural (NLU) em Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-NLU.html?contentId=fF_gzdMJR_7M7U55u4qcyA) - [Vantagens dos modelos de linguagem natural em relação às palavras-chave](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/advantages-nlu.html?contentId=OTSrJYQPsSwWaeaxPuMwNw) - [Atos de diálogo para o Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/c_dialog-acts.html?contentId=6MfE8COCbsl~Vtx1_S0aHQ) - [Implementar NLU em Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/implement-nlu-va.html?contentId=Rw3kLAlx9OiPZKK8OOuB~g) - [Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-lite.html?contentId=hQsXG38KWOfD24IhA_nLSg) - [Início rápido para Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/quick-start-va-lite.html?contentId=kTt2VEkFGXWRQ8uANvSXJg) - [Visualizar e testar tópicos do ITSM Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/test-valite-topic.html?contentId=15VephOYC5NtAiywq_byyQ) - [Duplicar e publicar tópicos Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/duplicate-publish-valite-topic.html?contentId=z_XaN8NUQY47aYVS0lGOew) - [Configuração do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-virtual-agent.html?contentId=bTImLrjQz2TqcVTTDMBE4A) - [Como ativar Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/activate-virtual-agent.html?contentId=rai3x~vzHULaTreColzEhQ) - [Instalado com Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/installed-wth-virtual-agent.html?contentId=~TxbSN7bL5fMiWxdyPcj0w) - [Funções Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/VA-roles.html?contentId=nrdAalEfyTfVdZ4feK_qTQ) - [Plug-ins adicionais para o Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/additional-va-plugins.html?contentId=7WJwP6_LmvGuD_l6TjSC0A) - [Tópicos pré-criados do Virtual Agent, blocos de tópicos e modelos de NLU ServiceNow](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/prebuilt-topics-ITSM.html?contentId=qIIcEybnjnedJBJHYvgWrg) - [Como configurar experiências de bate-papo para usuários do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-conversation-settings.html?contentId=3oLlBT9fkULl1i4JzXvZug) - [Trabalhar com tópicos de configuração](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/working-setup-topics.html?contentId=_Tnc5gDisUiZD2nQIfXshg) - [Mudar o texto no botão Mostrar tudo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/change-va-showme.html?contentId=7w2fB51pOzh5HEergb0miA) - [Ocultar ou revelar o botão Mostrar tudo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/hide-reveal-sme-button.html?contentId=f5qiW1Ua2hHuElouyJ75ZA) - [Mudar a mensagem de saudação Virtual Agent no tópico de configuração Saudação](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-welcome-topic-selection-msgs.html?contentId=dBqo2XhAXn_CLzLXPQhMVw) - [Configurar uma experiência Virtual Agent de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-default-chat-experience.html?contentId=uklmUISYQa7c_Olqlbhv0w) - [Testar experiências de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/test-custom-experience.html?contentId=hVlC0apX5e4PNdOjixGpoQ) - [Configuração do cliente web Virtual Agent portátil](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/use-portable-va-web-client.html?contentId=XuF3UhFONbgYDt9_4HoHsA) - [Configurar o cliente da Web portátil do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-portable-va-web-client.html?contentId=Bh0qoyJbjYxQlxm90phNyA) - [Adicionar o cliente web Virtual Agent portátil a um site de terceiros](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/add-portable-va-client-website.html?contentId=doOeOCGOgmyzoWwQ7k8P1A) - [Incorporar o cliente web Virtual Agent em uma página da web externa (método legado)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-va-standalone-client.html?contentId=3FMTfgmmg0CuE8F8IUUskw) - [Configurar Virtual Agent para uma aplicação para celular ServiceNow](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-va-mobile-web-client.html?contentId=blyGnl0j_ldymS37_SgzXw) - [Notificação de bate-papo não lido Now Mobile e mensagens Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-mobile-unread-messages.html?contentId=1nfD_msjfD6rQ867bKugpw) - [Exibir e modificar modelos de estilo Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/modify-va-templates.html?contentId=OcR3GSQQ_ANse9ZkZhS_iA) - [Várias conversas ativas para Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/c_multiple-active-conversations-va.html?contentId=jNXmW3Aaehg2bHu35Tj36A) - [Configurar valores de contexto do consumidor do portal para diversas conversas ativas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/t_set-portal-consumer-context-values-multiple-active-conversations.html?contentId=3~lvDFDBMx8AU9R_FapMXA) - [Definir um valor de contexto padrão para várias conversas ativas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/t_set-default-context-value-multiple-active-conversations.html?contentId=1PvKWJf_qIQuO_5a1kfbkg) - [Ativar múltiplas conversas ativas em Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/t_activate-multiple-active-conversations-va.html?contentId=Kb0xxkPmziXo5Xdbx6UWlg) - [Rotear Virtual Agent notificações por meio de vários portais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/t_route-va-notifications-multiple-portals.html?contentId=XEUIGiLzX3j3pvsgRUyXIQ) - [Catálogos para Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-catalogs.html?contentId=BLgB7oCnoI4YtRN8cmo0Iw) - [Configurar identidade visual do catálogo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-catalogs-branding.html?contentId=JXxWsf0~g6tyhSAo2O_C8Q) - [Configurar notificações do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configuring-va-notifications.html?contentId=4M6ezgOQdmEKJjRn~RhBOw) - 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[Testar o fluxo de trabalho da ação](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/test-flow-designer-va-integration.html?contentId=v6phiHYCNuT5FyZ9EZxNYA) - [Especifique o tempo limite do fluxo de trabalho da ação](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-fdih-action-timeout.html?contentId=OGfFBbSYxBSSUiq91Fblhw) - [Como usar Virtual Agent com um atendente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/using-va-agent-chat.html?contentId=TUfMEL0rhKX4cw2~ywV0KA) - [Transferir conversas Virtual Agent para um atendente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/transfer-to-live-agent.html?contentId=iDO4OjCFwVO02rGi6VMxfg) - [Fechar conversas Virtual Agent e Bate-papo do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-open-conversations.html?contentId=nv9AfLqji7uQm~DMRbU7AQ) - 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[Criar um novo canal para sua integração de bate-papo personalizada.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-channel-va-cccif.html?contentId=5puBJrR42SzWA1Ah8n3DHg) - [Configure um provedor para a integração de bate-papo personalizada.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-provider-va-cccif.html?contentId=tVV7CnUp_iAyuO4NiWTAJw) - [Definir autenticação de mensagem para a configuração de bate-papo personalizada.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/set-up-msg-auth-va-cccif.html?contentId=pv63cMMt8DP~7O8dEe6O6w) - [Criar um identificador de canal para a integração de bate-papo personalizada.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-channel-id-va-cccif.html?contentId=_FwN7kGhMlJfvnnXQtl0ZQ) - [Mapear controles avançados para o canal em sua integração de bate-papo personalizada](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/map-rich-controls-va-cccif.html?contentId=qwsulom4F1~5vwXC5rzygA) - [Criar e configurar uma REST API com script para a integração de bate-papo personalizada.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-rest-api-va-cccif.html?contentId=zedZJk4gri2mV1Wjqkc8Eg) - [Criar os scripts de ação para sua integração de bate-papo personalizada](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-action-scripts-va-cccif.html?contentId=xWlXFkMIm7Fl883my1ebSg) - [Controles avançados de entrada e de saída padrão para uma integração de bate-papo personalizada](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/default-rich-controls-va-cccif.html?contentId=f0KVTeLBCpGJHL6DjXC7YQ) - [Modificar estilos de cartão adaptador para Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/modify-adapter-card-styles.html?contentId=QuUoPPIrc1naIQU5_5QgHQ) - [Recursos de Virtual Agent e Bate-papo do agente compatíveis para integrações de bate-papo personalizadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-features-custom-chat-integrations.html?contentId=jO87NSfObkI58z4_xeiSbQ) - [Autenticação síncrona de mensagens](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccci-synch-auth-msgs.html?contentId=5loJYiA4V3Xd5CWvjS6ahg) - [Autenticação de saída usando um token](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccci-outbound-auth.html?contentId=F8preqYmCq~QiFPJPvXOQg) - [Ordem de entrega de mensagens](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccci-message-delivery-order.html?contentId=vcAhAYJGI79PbRWDQm8fEA) - [Scripts de ação do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-action-scripts.html?contentId=1a4sgQChBwSC~4~bUGROgg) - [Configurar domínios de mídia confiáveis para carregamento seguro de arquivos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccif-secure-file-upload.html?contentId=hKLpi8KS~4juDM0uqTzghA) - [Criar mensagens de bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-bot-messages.html?contentId=zRxg7_9Jg8368rPxYp~lqw) - [Integrar controles personalizados](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccif-integrate-custom-controls.html?contentId=lRz9K2SAsxHUFtf3UIzAwQ) - [Respostas em várias etapas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccci-multi-step-responses.html?contentId=XsDFsd1QYcIB6VzJa1kM4Q) - [Controles de saída de várias respostas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccci-multi-flow-output-controls.html?contentId=zup_RhNEFI_hsLkKBS7xPw) - [Enviar controle anterior ao cliente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/send-previous-control-client.html?contentId=JnxS95HcRcp4P3sfI3FZDg) - [Implementar uma opção para ignorar](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-skip-option-script.html?contentId=tR_yZvlzMU9t7BwReg7oUQ) - [Passar a identidade visual para um cliente de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-ccif-pass-branding.html?contentId=Pd3zpLdyNh~109QMjvPgvw) - [Ações contextuais para integrações de bate-papo personalizadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/contextual-actions.html?contentId=OyYl2RJfR~SHk8nTNdjBuA) - [Indicadores de digitação](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/ccci-typing-indicators.html?contentId=OoXfesgu6DCxWuZqZcvZpw) - [Integração Virtual Agent com aplicativos de mensagens](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integration-messaging-apps.html?contentId=aJfERZuPq1fUDAhoX9HIyA) - [Redirecionar autenticação de usuário para um Portal de serviços](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/set-user-linkage.html?contentId=tzK0rz~l3gpWRRulk4PcxQ) - [Configurar a Integração com bate-papo IBM Watson Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-watson-assistant-topic.html?contentId=9Rba~lE_yczJSeeI9izS2w) - [Configurar a Integração do bate-papo IBM Watson Assistant para a API V2 do assistente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-watson-assistant-topicV2.html?contentId=Z~e6nPTiHMBI9w1KEtcqHA) - [Vinculação de contas em integrações de mensagens pré-criadas.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-adapter-autolinking.html?contentId=W5OJQUcybrR~aApkKsoqAQ) - [Desvincular sua conta de usuário ServiceNow de um aplicativo de mensagens para Virtual Agent conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/unlink-va-messaging.html?contentId=QCsAtGtrWG1goD2cKNt21w) - [Vincular sua conta de usuário ServiceNow de um aplicativo de envio de mensagens para conversas no Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/link-accounts-with-virtual-agent.html?contentId=0IhxdMp_LYYlyL1BwXDl5Q) - [Controlar a visibilidade do tópico em Virtual Agent canais de mensagens](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/control-topic-visibility-channel.html?contentId=Zj5upwqe8QW3FtCfFQ2apg) - [Como integrar o Virtual Agent a apps de envio de mensagens empresariais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/integ-va-enterprise-apps.html?contentId=93Fo6yj5NuQvdhAdk5kUhA) - [Integração conversacional com Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/teams-conv-integration.html?contentId=b2fR8inW5duuZICQtgiETQ) - [Integração do ServiceNow Virtual Agent com o Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integ-msteams.html?contentId=G03QSU~UIxAZ67~~21~cbg) - [Como instalar Integração conversacional com Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/teams-install.html?contentId=mdJgl8kGg99ZvXcpW85jkg) - [Integração do ServiceNow Virtual Agent a Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/add-msteams-snow-va-bot.html?contentId=SVrWI_U6DNrf0EBteZPAOg) - [Substituir a integração Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/override-msteams-install.html?contentId=SScv5OOa9~ujtim_NMF~AA) - [Gerenciar a Integração do Virtual Agent da ServiceNow com Microsoft Teams.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-va-teams.html?contentId=yralUNRKnplpquO0FAzOBg) - [Configure a identidade visual do bot do Virtual Agent da ServiceNow em Microsoft Teams.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-msteams-branding.html?contentId=j66HANxSojuROF8qUNsXLw) - [Integrar várias instâncias ServiceNow com um único locatário Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integ-single-teams.html?contentId=iWzTOxrWMyrfSuez9Nag7w) - [Criar um bot em Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-bot-msteams.html?contentId=DDCNMBiebz6vtERd5QvznQ) - [Integrar o Bot autoconfigurado com um único locatário Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/teams-install-custom-app.html?contentId=FMaaEH6xu2JaN1~Nc~_SbQ) - [Configurar extensão da mensagem Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-msteams-msg-extension.html?contentId=DR2_KKOHdMv7~C~Z0~2T9g) - [Integrar Virtual Agent com Microsoft Teams usando o bot autoconfigurado](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integ-teams-self-configured-bot.html?contentId=YM4qSSVy5SrMqxrEhAwucg) - [Plug-ins para Integração conversacional com Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/addtional-plugins-msteams.html?contentId=UiiEcHTeKe18ssrzUaQRdw) - [Integrar o Bot autoconfigurado com Microsoft Teams para o GCC](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/resgiter-bot-on-snow.html?contentId=efMUbY0a5rKf3BTq0ilJmg) - [Gerar automaticamente o arquivo de manifesto para carregamento em Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/generate-manifest-file-msteams.html?contentId=xzNjJp4ItoteBZAajatcfQ) - [Carregar o arquivo do pacote de manifesto para publicar seu bot](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/upload-package-file-msteams.html?contentId=Py1rJpZMI~fctPkDVJswKQ) - [Integrar o Virtual Agent ao Microsoft Teams para o GCC-H](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integ-msteams-gcch.html?contentId=k_ceSGAKR2YgFKw7NBJ9~g) - [Criar um bot em Microsoft Teams para GCC-H](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-msteams-bot-gcch.html?contentId=a7fypkTSm_NqFWdNdN3z4g) - [Integrar o Bot autoconfigurado com Microsoft Teams para o GCC-H](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/link-msteams-bot-snow.html?contentId=UIZ6GTnoSL6FbKD8RHM6oQ) - [Gerar automaticamente o arquivo de manifesto e carregá-lo em Microsoft Teams para GCC-H](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/upload-app-package-msteams.html?contentId=GOJfzQJFtTSd0WS1S0Qi6w) - [Limitações do GCC-H para integração do Microsoft Teams com Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/msteams-gcch-limitations.html?contentId=0T1caucgs9gttRdc1Jvxqg) - [Definir as configurações do Virtual Agent para Microsoft Teams.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-va-msteams-settings.html?contentId=1l3ET3Q~TVs8ZuU2zDzxmA) - [Configurar a autenticação de link e a experiência de abertura em Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/link-opening-authentication-msteams.html?contentId=r61tD~VKOtLPhnNvd0zO7Q) - [Configurar links inteligentes em Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-teams-sso.html?contentId=4NJfXDs9hU_OvmKZPQYioA) - [Habilitar integração Microsoft Teams em Protected Platform (SPP) ServiceNow](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/enable-msteams-integ-spp.html?contentId=d4j0xT5jKm1KWP16e1F2oA) - [Suporte a recursos do Virtual Agent em conversas do Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-teams-other-features.html?contentId=K00vJMMcuMu5INl9i4GQ8g) - [Vincular previamente Virtual Agent solicitantes para integração com Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/prelink-va-users-integ-msteams.html?contentId=a8WLzLZaZeydB_~HVfatqg) - [Personalizar vinculação automática para Integração conversacional com Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/customize-autolink-msteams.html?contentId=Vnp4lDeYfoiO3yQ~JSfNag) - [Configurar Acesso condicional Microsoft Azure para locatário Microsoft Teams.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/msteams-setup-conditional-access.html?contentId=bZ4Gan~BWIe39mBfZjZ5AA) - [Configurar tópicos promovidos para Integração conversacional com Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-teams-promoted-topics.html?contentId=dOGwRuvkTgeMQ1zwSC7Kyw) - [Configure suas preferências de idioma para a integração do Virtual Agent com o Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integration-msteams-localization.html?contentId=xrPJCjWsSmf7L50QaoqQZw) - [Capturar erros e etapas de resolução comuns para Microsoft Teams usando a Ferramenta de diagnóstico de Interfaces conversacionais](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/troubleshoot-msteams-diagnostic-tool.html?contentId=oam5GgSbHmhapydwaAQn4Q) - [Remover Integração conversacional com Microsoft Teams](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/uninstall_va_msteams.html?contentId=jJo73RJKePvwUPbr2VyTtg) - [Integração conversacional com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/mssg-slack.html?contentId=did5Lq7BUJ4swSjDllZexg) - [Integração do Virtual Agent da ServiceNow ao Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integ-slack.html?contentId=OocDrL1JlbypcQe8sKHCCA) - [Instale o Integração conversacional com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/install-slack-from-store.html?contentId=RxMnpsf2kryOIvB7TBHMlw) - [Integração do ServiceNow Virtual Agent com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/add-slack-snow-bot.html?contentId=1tTgYIcHJOVYR0edBp6srA) - [Substituir a integração Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/override-slack-install.html?contentId=fjTjlrD~QcadHoSIMkKdUg) - [Gerenciar a Integração do Virtual Agent da ServiceNow com Slack.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-va-slack.html?contentId=b1Vsnj~WPaB4kOGotlYavg) - [Configure a identidade visual do seu bot do Virtual Agent no Slack.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/slack-branding-overview.html?contentId=XnzwLUtgcl7ot_HMgpTQHA) - [Remover a Integração do Virtual Agent da ServiceNow com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/uninstall-virtual-agent-slack.html?contentId=DkmRAWYUDYvExfb928JaVw) - [Integração de um bot autoconfigurado com o espaço Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-integ-single-slack.html?contentId=sK9enKS36hOgDHbGN6NUPw) - [Criar um bot em Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-self-config-bot-slack.html?contentId=FD_J3A1VA3x~icE~ZWWEdA) - [Recuperar detalhes do Bot autoconfigurado](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-slack-bot-snow.html?contentId=~hZ1qd9_Hk254gzSoWySrw) - [Integrar a instância da ServiceNow com o Bot autoconfigurado](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/integ-slack-self-config-bot.html?contentId=ijK1Z4KnOSIuXuHL9CkmFg) - [Gerenciar a integração do Bot autoconfigurado com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/manage-slack-self-bot.html?contentId=fXdoEDm1gL_Fuh5ZSKyjtQ) - [Configurar identidade visual do Bot autoconfigurado](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/slack-brand-self-configured.html?contentId=8nMeDP4xVD5YodEjE7LH5g) - [Remover Integração do bot autoconfigurado com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/remove-slack-self-config-integ.html?contentId=JP8NFZdQhP4xhECrhTEf~Q) - [Definir as configurações do Virtual Agent para Slack.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-va-slack-settings.html?contentId=9p_cwCtb1LCGtB5VCptmTg) - [Recursos Virtual Agentcompatíveis em conversas Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-slack-other-features.html?contentId=TiqknGtcvfT~Qhl3a8qRRA) - [Controles de resposta de bot Designer do Virtual Agent e de entrada do usuário em Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-designer-bot-controls-slack.html?contentId=j1~rwe4krlUH2nbrqxwEzA) - [Notificações Virtual Agent compatíveis com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-notif-slack.html?contentId=v2aQ9z0hClTFponG6JkHTw) - [Recursos Virtual Agent sem suporte em Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/limited-slack-features.html?contentId=i1NgvStDrq8du1kjLKsgTQ) - [Vincular previamente Virtual Agent solicitantes antes da integração com Slack.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/prelink-va-users-integ-slack.html?contentId=048zGfrZmY~m~l6QFUVnmw) - [Configurar tópicos promovidos para Integração conversacional com Slack](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-slack-promoted-topics.html?contentId=eZ~NQkmKvdHEM90i3bjyBQ) - [Integração conversacional com Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/mssg-workplace.html?contentId=Pp_g7fdmvH6QjM~YvLDZMA) - [Instalar o Integração conversacional com Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-install-workplace.html?contentId=oxoH6rhgPz8igsa91nHD0g) - [Integrar o Virtual Agent da ServiceNow com o Workplace from Facebook.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-va-facebook.html?contentId=iHPxZSxBL6YlJeEJgVpF6w) - [Gerenciar a Integração do Virtual Agent da ServiceNow com Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/manage-workplace-integ.html?contentId=8_5mB1KhBwBwyYnzvICINA) - [Definir as configurações do Virtual Agent para Workplace from Facebook.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-workplace-settings.html?contentId=wy8VPKPCEYi4PsUzdRDVww) - [Recursos Virtual Agent compatíveis com Integração conversacional com Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-additional-features.html?contentId=idfscM3_0KMtnTu8F5ybmQ) - [Desinstalar o Integração conversacional com Workplace from Facebook](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/uninstall-virtual-agent-fb.html?contentId=pAI01prdUIRw5LKr6kM63w) - [Como integrar o Virtual Agent a apps de envio de mensagens para consumidor](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/integ-va-consumer-apps.html?contentId=vb~FwdsDFFBXD~SEph91gg) - [Integração de SMS conversacional com Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/sms-twilio-store-app.html?contentId=wOOmsgvZxwIrC2AxZp1mKA) - [Como instalar Integração de SMS conversacional com Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/install-sms-twilio.html?contentId=0Mdo3IWsg~f6_~Y3n1EVrg) - [Configurar a Integração de SMS conversacional com Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-twilio-adapter.html?contentId=0S7284Oz464w1eGNO1j2Zw) - [Como usar a Integração de SMS conversacional com Twilio](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/using-sms-integ-twilio.html?contentId=_9Taaej1YRXpq~gO4dci~g) - [Configurar autenticação por SMS](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-sms-auth.html?contentId=9Sl_UcSypCagDlTsNwXwFA) - [Política de limitação de tarifa para Autenticação por SMS](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/sms-authentication.html?contentId=nRTiJXgdcM5yegAMAB9_rw) - [Integração conversacional com WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-twilio.html?contentId=uu9QxMlTTY~Bk2NnQOzDQg) - [Configurar Integração conversacional com WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-configure.html?contentId=SZ02L7W8R_4Mwsn~BZDmwQ) - [Instalar Integração conversacional com WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-install.html?contentId=InHsMG4I0LLDiksgjyuWtw) - [Configuração Integração conversacional com WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-setup.html?contentId=9EM8EenzXBzo0AO_TR0cHA) - [Definir a navegação do URL para WhatsApp bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-urlnav.html?contentId=bCmtpPCMuQvw7Xdrvw9gWA) - [Como capturar informações de um usuário em uma conversa de bate-papo WhatsApp.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-capture-info.html?contentId=Wdh88lZS4i_ryVYpects7w) - [Como fechar conversas de bate-papo WhatsApp ociosas.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-open-conv.html?contentId=vUn_Vnu1WMeN5ParQnXyaQ) - [Transferir conversas de bate-papo WhatsApp com atendentes.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-whatsapp-live-agent-conv.html?contentId=Lj4f4QIpRfpnFp4EzNXqXw) - 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[Configurar a integração em Google Comunicações de negócios](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/set-up-the-integration-on-google-business-communications.html?contentId=2U83FypzPnibORaNKnlSPA) - [Criar um certificado Java KeyStore para Google Business Messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-jks-gbm.html?contentId=Xisssuh2Zl5hrlzWBMY2mw) - [Anexar um certificado Java KeyStore a Google Business Messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/attach-jks-gbm.html?contentId=DF7tP1HHrUhjLnb5AMgPaQ) - [Criar uma chave de assinatura do JWT para Google Business Messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-jwtkey-gbm.html?contentId=WWYYmgWzybPwjngYksqQKw) - [Criar um provedor JWT para Google Business Messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-jwtprovider-gbm.html?contentId=kgrilxq_6DIX2ODGgHElcQ) - 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[Como capturar informações de um usuário em uma conversa de bate-papo Google Business Messages.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-gbm-capture-info.html?contentId=wih5wzKmRcCH7hMd8jTT6g) - [Transferir conversas de bate-papo Google Business Messages com atendentes.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-google-live-agent-conv.html?contentId=75LP2WXgJvlj43MLhAQ7cw) - [Como usar Integração conversacional com Google Business Messages](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-gbm-using.html?contentId=5HXCq93FpVCQYnj8LXCApA) - [Como integrar o app Integração conversacional com Google Business Messages a outros aplicativos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-gbm-integrating-apps.html?contentId=D_f6Tt_fv3OD3k0Rquye1w) - [Integração conversacional com LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line.html?contentId=AKutNZ4AxsV28YOu5salqQ) - [Configurar Integração conversacional com LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-configure.html?contentId=M1g0HRqr9VbKiUhQNLYfPA) - [Instalar Integração conversacional com LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-install.html?contentId=VfhZ6mSlzuHkyISKCKymxg) - [Configurar Integração conversacional com LINE.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-setup.html?contentId=s2XFGJfaLWJ33YxKzTsBYQ) - [Como capturar informações de um usuário em uma conversa de bate-papo LINE.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-capture-info.html?contentId=hG_~beW_B8IJCeB6o3o8lw) - [Como fechar conversas de bate-papo LINE ociosas.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-open-conv.html?contentId=4kHJgf0u3tteRoY3dIL7~w) - [Transferir conversas de bate-papo LINE com atendentes.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-live-agent-conv.html?contentId=xF8MCUcrqighrPv9Ztd1FQ) - [Como usar Integração conversacional com LINE.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-using.html?contentId=2_hkyAkVQkuUmXyNv2987g) - [Como integrar o aplicativo de envio de mensagens LINE a outras aplicações.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-line-integrating-apps.html?contentId=7IYzAwuYXSKSSHwZLigAaQ) - [Remover a Integração conversacional com LINE](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/remove-conv-integ-line.html?contentId=K2Ax9tMeioEhtcpEt3nyxQ) - [Integração conversacional com Facebook Messenger](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-fbm.html?contentId=heKVvhCIIQJNVHD87jR6qQ) - 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[Transferir conversas de bate-papo Facebook Messenger com atendentes.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-fbm-live-agent-conv.html?contentId=2vMUjBSTiYswV8BmnKShTA) - [Como usar Integração conversacional com Facebook Messenger.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-fbm-using.html?contentId=beWBwWacQCtwzVYEkwh~Jw) - [Como integrar o aplicativo de envio de mensagens Facebook Messenger a outras aplicações.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/messg-fbm-integrating-apps.html?contentId=onn5aflL4v2Q91bleUf65g) - [Configurar a integração de Virtual Agent com Facebook Messenger (legado)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-virtual-agent-fbmessenger.html?contentId=0_qSYQEJZViExZLwVfWx~g) - [Configurar o link de ajuda para a integração Virtual Agent Facebook Messenger (legado)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-fb-help-prop.html?contentId=KDVhWYsy5lF4eLVIF7HqLw) - 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[Como configurar sua conta da AWS para usar com RVI de conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-aws-account.html?contentId=IJnY6WeYLtj_~hQx~xfJCg) - [Conceder acesso a uma função de IAM (Identity and Access Management)](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-user-assign-roles.html?contentId=vakvmgJbjmMVd5t0jA9VNw) - [Criar um bucket Amazon S3](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-amazon-s3-bucket.html?contentId=MXXQqtIU4AYGTe3l2639aA) - [Criar pilha do Amazon CloudFormation](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-amzn-cloudformation-stack.html?contentId=BEMPUNsAeXCkcwEhsVQcjw) - [Configuração da localização em IVR conversacional com Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/config-ivr-localization.html?contentId=hOi4Z9s_onJ~cknjI3CA_g) - [Personalizar palavras-chave no Conversational RVI](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/localize-ivr-keywords.html?contentId=p8rc4YUhhxmGjxj0Eh_rJA) - [Reivindique um número de telefone](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/claim-phone-nmbr-ivr.html?contentId=blNdk_VxLc_VXG7tf1xHTQ) - [Configurar transcrição para Amazon Connect](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-amzn-transcription-ggl-sentiment.html?contentId=LBUro1hfdZm4TY5KyK7ngw) - [Configurar IVR conversacional com Amazon Connect.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-va-ivr.html?contentId=T7if1Vb6yK_DOZWSrsJPGQ) - [Inscrever o Soft PIN e o dispositivo do usuário na instância ServiceNow](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/enrol-user-softpin-device.html?contentId=yE5N64VHUJhWa2xzTJv3SQ) - [Configurar o spoke do Amazon Connect para RVI de VA](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-amzn-connect-spoke.html?contentId=BmTqkP~IUJghuQhF9JlkNQ) - [Sincronize os agentes para configurar a transferência para o atendente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-live-agent-transfer.html?contentId=~ERRol7i_Z~qFmOb0TKAiw) - [Configurar autenticação de usuário para RVI de conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-user-authentication-ivr.html?contentId=pncox5QeljvQK_pEX9m22A) - [Gerenciar mensagens de bot para o RVI de conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/edit-va-ivr-messages.html?contentId=2QKft8MMY_v8EcYHMWVsIg) - [Recursos do Virtual Agent sem suporte para RVI de conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/limited-ivr-features.html?contentId=i0cND1HUeYdiV7tOAZGwdA) - [Integração conversacional com Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conv-integ-alexa.html?contentId=n9b55acm9rJRSGz2lfaprQ) - [Configurar Integração conversacional com Alexa.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-amazon-alexa.html?contentId=S_V7bH8F7PB5nAFnixYegQ) - [Instalar Integração conversacional com Alexa.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/install-alexa.html?contentId=~C2W0ZyO7BNYYyD1~V6sPg) - [Configurar Integração conversacional com Alexa.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-alexa.html?contentId=dQqCA2kJxdXFx9LDtlDESA) - [Criar uma habilidade Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-alexa-skill.html?contentId=PMmviDWhncH9Jj1PRkMiOA) - [Configurar uma habilidade Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/confgure-alexa-for-snow-instance.html?contentId=Lpos5eFoCQ4s1Oh~UAgAGQ) - [Criar um modelo de habilidade Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/build-alexa-skill.html?contentId=ikmdsRwk60FUr5nSPgScUA) - [Obter o ID da habilidade Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/get-skill-id.html?contentId=UCFAAErFwsEfeiV~f_gwWA) - [Testar uma habilidade Alexa no console do desenvolvedor](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/test-alexa-skill.html?contentId=RmZwi9g72z~s9T_6FqoPxA) - [Testar uma habilidade no aplicativo para celular Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/test-skill-mobile.html?contentId=Ehax46g7h_Xgz61Et9CVVA) - [Testar uma habilidade no Alexa dispositivo de tela Echo ou Echo Show](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/test-skill-echo-show.html?contentId=RZj2ZtJ9ZC89cuo1EeKkCA) - [Intenções Alexa compatíveis](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/alexa-intents.html?contentId=zG8MZ~WWO0xdr1uv~KJmow) - [Criar um registro de identidade de canal do provedor para Alexa.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-provider-channel-id-record-alexa.html?contentId=JmQUVuy0EpujpaIpcX9_1w) - [Configurar autenticação de mensagem para Alexa.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setup-message-auth-alexa.html?contentId=mJoAjzoz9ZIsWbZTgEAPBg) - [Vinculação de conta com Alexa.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/account-linking-alexa.html?contentId=uc9TOxYhRnHsBXCte5z4DQ) - [Configurar a conta Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/configure-alexa-console.html?contentId=w47ClK4yPW5UYq2HaHEnLQ) - [Vincular eventos Alexa usando o Terminal macOS](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/link-alexa-mac-terminal.html?contentId=K7pEVKcpo6rGpdHJDwM3SA) - [Vincular sua conta usando o app Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/link-using-alexa-app.html?contentId=~tlnZH7URSxXttqHptGeLg) - [Ajustar as configurações e os tópicos Virtual Agent para obter a melhor experiência de bate-papo por serviços de voz Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-settings-for-alexa.html?contentId=mph4fS2pVTlcmgDAHau4Mw) - [Ações contextuais para Alexa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/alexa-contextual-actions.html?contentId=Il~6kjt9GxN37myqXn6vHw) - [Como fechar conversas de bate-papo Alexa ociosas.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/close-idle-alexa-conv.html?contentId=yZD996LmjNYvWGGbfApuUw) - [Integração conversacional com Google Assistant](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conv-integ-google.html?contentId=hJ90lOpgWeGlJnutE0kAFg) - [Analisando Virtual Agent desempenho](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/analyzing-virtual-agent-performance.html?contentId=ZTfk1D~z6oXpoJCPHWnibA) - [Painel de análise de conversas na experiência Análise da plataforma](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/VA-dashboard-landing-page-pae.html?contentId=s_no0oMotot~lw0ZH~Aweg) - [Explorando o painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/dashboard-explore-dashboard-pae.html?contentId=nJ6b1LcVAa9dpIZB~kgh_Q) - [Configurando o painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setting-up-va-dashboard-overview1-pae.html?contentId=bynVnHdo4oOFzpAHO5yoxw) - [Instalar o Painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/get-va-dashboard-pae.html?contentId=XnfbppDzvR1EqBOHLCwsDA) - [Criar eventos personalizados para monitorar](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/set-up-custom-events-pae.html?contentId=B~yHA7mX6vs7PLRYIHhdDw) - [Criar definições de substituição personalizadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/set-up-custom-definitions-pae.html?contentId=M4xa~htRiHQwLIKUdTx7UQ) - [Exemplo de substituição de fórmula.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/formula-override-examples-pae.html?contentId=UoWwnbPn7X4kEUybstid2Q) - [Usando o Painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/use-the-dashboard-overview-pae.html?contentId=4tDsrFfklsdmqygXuVigog) - [Definir o intervalo de datas dos dados](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/use-the-dashboad-pae.html?contentId=GOpU~ORVWP0IU1kIpsWc9g) - [Guia Visão Geral](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/overview-tab-pae.html?contentId=Xd3pBovqA_InnfnfOXJn_A) - [Guia Uso](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/usage-tab-pae.html?contentId=eB3cyfXkdqUzlsjNzZvXnw) - [Guia Conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversation-tab-pae.html?contentId=QBZ0Ch_XAcbt4bTHlHKkcA) - [Modelo de transcrição de conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/chat-transcript-template-pae.html?contentId=gtiNsjI1_vKCsAEgsbYwrg) - [Use filtros na guia Conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversation-tab-filtering-pae.html?contentId=qZYTxCRV1roAUtGk_RoOuA) - [Guia Usuários](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/users-tab-pae.html?contentId=IepO1xE26QCN0Um5RLNNnw) - [Use filtros na guia Usuários](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/users-tab-filtering-pae.html?contentId=2ZFIzT4OV1eLrhZbxLhaHw) - [Guia Tópicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/topics-tab-pae.html?contentId=jkhAMBFShOf5akQtj6Ha2Q) - [Spokes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/topic-spokes-subtab-pae.html?contentId=jkiRENiy2T_6TboQ101THg) - [Categoria](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/category-page-pae.html?contentId=_Z7Dnb7laHToUp0Oihr8Xg) - [Detalhes de tópicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/topic-details-subtab-pae.html?contentId=gKHhu~4UvNJgXRNmXCNbqQ) - [Guia Previsão de NLU](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/nlu-tab-pae.html?contentId=wJtNWimoPsxvDfbZWGOcPQ) - [Modificar modelos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/modify-model-pae.html?contentId=Fn6OJhU72BKJytL5h96iIg) - [Guia Métricas de pesquisa do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/user-search-metrics-tab-pae.html?contentId=qhUGSwBTntKh8fmFwS4jHA) - [Guia Eventos personalizados](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/custom-events-tab-pae.html?contentId=dRJ8baO4~VPaU70RiGUrDQ) - [Guia Funis](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/funnels-tab-pae.html?contentId=EcnnclVveCW2F0Ybl1JhvA) - [Guia Resolução automática de problemas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/dashboard-auto-resolution-pae.html?contentId=vuTiF~RM1VUdM_Lsia2kCA) - [Referência do painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-reference-pae.html?contentId=8lRTWxSrGplgZgBkMvy0vQ) - [Funções do Painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-roles-pae.html?contentId=Ob~elVBwiqSb6wDQYVnjFg) - [Configuração de parâmetros do sistema](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/config-sys-parameters-pae.html?contentId=V~ez5CFVhBo3J_mBYcgbdA) - [Legado - Painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/VA-dashboard-landing-page.html?contentId=ri3zThqN2r~4cbNsCEIQqg) - [Legado - Explorando o painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/dashboard-explore-dashboard.html?contentId=LVCdcSLZ83dwk1KTOWESpg) - [Experimentando o painel](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/dashboard-scenario-1.html?contentId=8pf3HiPMI3YgWRpUNJ6SmQ) - [Legado - Configurar o painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/setting-up-va-dashboard-overview1.html?contentId=hcjmv~ozlYG6smtUIu604Q) - [Legado - Instalar painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/get-va-dashboard.html?contentId=wU16MLS6RTrCwss8Nr7m9g) - [Legado - Criar eventos personalizados para monitorar](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/set-up-custom-events.html?contentId=XqU1OMVf3NRtKc21Aggffg) - [Legado - Criar definições de substituição personalizadas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/set-up-custom-definitions.html?contentId=C2QPbpg8O0lVdwi~_q_2Ig) - [Legado - Exemplo de substituição de fórmula](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/formula-override-examples.html?contentId=PXLp70W62ira9vEQtOFr1A) - [Legado - Como usar o Painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/use-the-dashboard-overview.html?contentId=RC1KLvwirgeuL4QFIRrR3w) - [Legado - Definir o intervalo de datas dos dados](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/use-the-dashboad.html?contentId=th9XvHWkCLxv7FhLVt3l6g) - [Legado - Guia Visão geral](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/overview-tab.html?contentId=raHyIHa7peBY8clUkAkhPg) - [Editar a página Visão geral](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/edit-overview-tab.html?contentId=9uObWRhe4idFsIAgSrNrZQ) - [Legado - Guia Uso](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/usage-tab.html?contentId=sfj1_9zMPM5NOTapV5gNig) - [Legado - Guia Conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversation-tab.html?contentId=_DqUT0l7okbl2gFarDOt0w) - [Legado - Usar filtros na guia Conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversation-tab-filtering.html?contentId=oQF4t2RwH3tXJ3t3JZ9sSg) - [Legado - Modelo de transcrição de conversa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/chat-transcript-template.html?contentId=1sbB3JHy3XZnJCUFCzjvGw) - [Legado - Guia Usuários](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/users-tab.html?contentId=rJ8xIiDhD50kh_pOcPfcug) - [Legado - Página de detalhes do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/user-page.html?contentId=iTXSWKVchp8fLlYamiGXoQ) - [Legado - Usar filtros na guia Usuários](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/users-tab-filtering.html?contentId=s898tZbgNcceWja7QTzC1A) - [Guia Tópicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/topics-tab.html?contentId=8l8ZcqgYHe6tJVAsLIkDUQ) - [Legado - Categorias de tópico](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/category-page.html?contentId=Q9DWUdNsd1tCWhROfpy5Fg) - [Legado - Detalhes dos tópicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/topic-details-subtab.html?contentId=FVOi71KnANprUkI8XQsYsA) - [Legado - Spokes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/topic-spokes-subtab.html?contentId=fK4LK9SFe8mYyA6imyFffw) - [Legado - Compreensão da linguagem natural de Virtual Agent respostas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/nlu-tab.html?contentId=KhuQLiI0XVVmVHy_ENxVWA) - [Legado - Modificar modelos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/modify-model.html?contentId=GGlzMSszZmUAG8AugbdV_A) - [Legado - Como usar métricas de pesquisa do usuário com Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/user-search-metrics-tab.html?contentId=ahHvwMJBnahvdua9co6Dkw) - [Legado - Guia Eventos personalizados](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/custom-events-tab.html?contentId=haUji9crIgxDSnTKDiKwFg) - [Guia Funis](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/funnels-tab.html?contentId=aMqMlxLRaYivS6Jw6Zv~jg) - [Legado - Criar e gerenciar funis](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/create-manage-funnels.html?contentId=M_5FjPHW2Jx6KE3z9atamw) - [Legado - Opções de filtro em funis](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/filter-options-funnels.html?contentId=MG9yNHkyaQtwh8XpTs3Uew) - [Legado - Guia Resolução automática de problemas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/dashboard-auto-resolution.html?contentId=COWl4R9aSRUHPdXn05RiSg) - [Legado - Referência do painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-reference.html?contentId=Y8ez64gjFRZvitI0mAicag) - [Legado - Funções do painel de análise de conversas](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/conversational-analytics-dashboard-roles.html?contentId=yIDqiA1eJZM1YqDUzc8tNw) - [Legado - Configuração de parâmetros do sistema](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/config-sys-parameters.html?contentId=zeJa9nx_HI3josdnsh0Jjg) - [Virtual Agent referência](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-parent-reference.html?contentId=fwJHgI~EZgQgx2n93T_R~A) - [Referência de interface Designer do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/vad-reference.html?contentId=AHhwDEpfK3ZyQlFp~ezm_Q) - 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[Guia Idioma do tópico](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/vad-topic-languages-tab.html?contentId=dfx4clKAEJxTl~pq1UXBOA) - [controles Designer do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/virtual-agent-controls.html?contentId=yEy3OR53yesnqUl_2NFjuw) - [controles de entrada do usuário Designer do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-user-inputs.html?contentId=UQTINCtw1w2Uxt6JJlXjkg) - [Controle de entradas do usuário do Coletor de entrada](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-ai-data-collector.html?contentId=nrrAf21RptU2h0fm4AQ2_w) - [Controle de texto de entrada do usuário](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-text-input.html?contentId=do_CDaz6DkMVNI2povwv4A) - [Controle de entrada do usuário Seleção estática](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-static-choicelist.html?contentId=GmzevkwhVrhx2LdT7_OKTg) - 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[Utilitário de pesquisa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-lookup.html?contentId=KnUMz~4LCjgdR52sNRUehA) - [Utilitário Ação de script](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-script-action.html?contentId=4FqdNbQhOtiRL3aQdRZ4gg) - [Utilitário Ação de registro](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-record-action-util.html?contentId=luvCQ2a0ETJiH2poIhkZDA) - [Utilitário de decisão](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-decision.html?contentId=hm7cCuZpb2AL~6u17yLDzg) - [Utilitário Bloco de tópicos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-topic-blocks.html?contentId=D1u7Kx4fy6c5GR7hue1j3Q) - [Utilitário de controle personalizado](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-custom-control-util.html?contentId=Z3~c7Qx61vnqlfLChilknA) - [Utilitário de ação](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-action.html?contentId=E45Z9nmU7etb7wD~hfzyIQ) - [Utilitário de desvio](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-deflection.html?contentId=GUFl2J4yv7L4aX4jxop5uw) - [Utilitário Executor de tópicos de diagnóstico](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-diagnostic-topic-executor.html?contentId=jBC8DvpM7ujFfR3cIsPCXw) - [Utilitário Geolocalização](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-geolocation-utility.html?contentId=HQ2v0H74eWr_y3ZvNPDi4w) - [Utilitário de Carregamento de vários arquivos](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-multi-file-upload.html?contentId=TT9A198QSe61gs1LNUVK1A) - [Utilitário Pausa](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-pause.html?contentId=VYe16ib91Qaa3gn4rIsjLg) - [referência técnica Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-advanced-technical-reference.html?contentId=PV7um5VEM2JgLILwootyww) - [Domain Separation e Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/domain-separation-virtual-agent.html?contentId=97RhZHSJYeS7FX4F7Bawgw) - [Associar um ID de domínio a um portal de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/associate-domain-id-chat-portal.html?contentId=NTLS6dKWoA6oXU71Bs4ZRw) - [Registro de interação do Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/va-interactions.html?contentId=uU5dem5WtbSYT~GK4vWKoA) - [Scripts Virtual Agent](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/virtual-agent/virtual-agent-scripts.html?contentId=FtFOXqNCiJoQKDA4205Wlw) - 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[Conversa particular entre agentes](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/ci-agent-whisper.html?contentId=GKFIb5~9YrKDuS3lHbr2qg) - [Pesquisas de bate-papo](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/ci-conversational-chat-surveys.html?contentId=~LF0U27Ni9BGHf5WSMyDeQ) - [Download da transcrição do bate-papo disponível para os solicitantes.](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/ci-chat-transcripts.html?contentId=yt5hRxbidvc3~SEpVuObBQ) - [Visão geral do Filtro de linguagem obscena para o Bate-papo do agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/ci-profanity-filter.html?contentId=qzCm1DUnFokME6TTjmvx8Q) - [Sensitive Data Handler](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/ac-sensitive-data-overview.html?contentId=FdKNra6bCaKA5Gmn0yx5Ew) - 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[Como instalar Interface de mensagens iniciada pelo agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/install-agent-init-messg.html?contentId=9jV2B2CVGhjL1KBRLu~XHg) - [Configure o Interface de mensagens iniciada pelo agente para um canal de envio de mensagens](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/agent-init-messg-setup.html?contentId=1Rfn7w~5Krq0dG3EsyPSkw) - [Como associar perfis de usuário a mensagens iniciadas pelo agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/agent-init-messg-user-record-ext-pt.html?contentId=dBtZsafV~gPTbl9i_RGQZQ) - [Validação de IDs de destinatário para mensagens iniciadas pelo agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/agent-init-messg-validate-recipient.html?contentId=NRh42mKFhu4ka~50AewaPQ) - [Determine se os canais de mensagens estão disponíveis para mensagens iniciadas pelo agente](https://servicenow-prod.fluidtopics.net/r/pt-BR/xanadu/conversational-interfaces/agent-chat/agent-init-messg-channel-ext-pt.html?contentId=mvKvZFFLJ7smu~PoiWvYqA) - 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