---
sourceDocument: Australia Telecommunications Service Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-service-ops

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Telecommunications Service Operations Management

# Telecommunications Service Operations Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.

## Get started {#telecommunications-service-operations-management__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about how telecom service providers use Telecommunications Service Operations Management.](https://servicenow-prod.fluidtopics.net/QFW6WUNhJ8stYwCsjoIGhQ "Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.") | [ConfigurePlan and configure your Telecommunications Service Operations Management.](https://servicenow-prod.fluidtopics.net/J__pS0hxmNyONIeo5yIoFg "Configure Telecommunications Service Operations Management (TSOM) to enable real-time event ingestion, correlation, and automated remediation by integrating with external network monitoring and discovery systems.") |
| [UseUse Telecommunications Service Operations Management to track comprehensive telecom service operations.](https://servicenow-prod.fluidtopics.net/eA6XVx1L1zKaa25LEClYfQ "Leverage Telecommunications Service Operations Management (TSOM) to proactively monitor telecom services, validate data integrity, and reconcile discrepancies across network inventory and discovery sources. TSOM enables operations teams to maintain an accurate telecom-aware CMDB and act on real-time network insights.") | [ReferenceGet Telecommunications Service Operations Management reference information.](https://servicenow-prod.fluidtopics.net/1acNotpguBTQyKpX04eS8g "Several types of components are installed with Telecommunications Service Operations Management applications and plugins.") |
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## Additional resources {#telecommunications-service-operations-management__cf-app-landing-get-help}

Some ServiceNow resources that can provide you with helpful information are:

Release Notes
:   Learn more about what's new and changed in this release at [Telecommunications Service Operations Management (TSOM) release notes](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US)

ServiceNow Community
:   Connect with other Telecommunications Service Operations Management users at [ServiceNow Community](https://community.servicenow.com/community)

ServiceNow Impact
:   Find useful resources related to your role and explore best practices at the [ServiceNow Impact](http://impact.servicenow.com)


ServiceNow University
:   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/now/lxp/home)

Support
:   Contact customer service support at <https://support.servicenow.com/now>