Telecommunications Service Operations Management

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura
  • Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.

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    Additional resources

    Some ServiceNow resources that can provide you with helpful information are:
    Release Notes
    Learn more about what's new and changed in this release at Telecommunications Service Operations Management (TSOM) release notes
    ServiceNow Community
    Connect with other Telecommunications Service Operations Management users at ServiceNow Community
    ServiceNow Impact
    Find useful resources related to your role and explore best practices at the ServiceNow Impact
    ServiceNow University
    Access real-time courses, self-paced training, and career resources at ServiceNow University
    Support
    Contact customer service support at https://support.servicenow.com/now