Telecommunications Service Operations Management
Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.
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Additional resources
Some ServiceNow resources that can provide you with helpful information are:
Release Notes
- Learn more about what's new and changed in this release at Telecommunications Service Operations Management (TSOM) release notes
ServiceNow Community
- Connect with other Telecommunications Service Operations Management users at ServiceNow Community
ServiceNow Impact
- Find useful resources related to your role and explore best practices at the ServiceNow Impact
ServiceNow University
- Access real-time courses, self-paced training, and career resources at ServiceNow University
Support
- Contact customer service support at https://support.servicenow.com/now