---
sourceDocument: Australia Telecommunications Service Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-service-ops

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Fault Management: Events and alerts

# Fault Management: Events and alerts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Fault Management supports the monitoring, detection, and resolution of configuration and performance issues across SD-WAN-managed network devices. It integrates with ServiceNow AI Platform
Event Management to generate alerts and track events automatically.

Fault Management helps you monitor network devices by collecting alerts related to configuration and performance issues. Key features include alerting, customizable event rules, webhook-based notifications, and integration through the Integrations Launchpad.  
Alerts are central to detecting and responding to configuration issues. Each alert is generated based on three core attributes:

* Device name: The affected device (for example, IP router, IP switch, access point).
* Alert type: The category of the event.
* Alert level: The severity level (informational, warning, critical).
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When a monitored event occurs, you can create an alert with these attributes and begin tracking it. You can configure event rules to control what happens next: Grouping related alerts, escalating critical ones, or suppressing noise, so
your team only sees issues that require action. The Integrations Launchpad provides a central place to manage integrations with external systems.

## Managing alerts with event rules {#fault-management-events-and-alerts__section_urn_gbn_shc}

Event rules and alert suppression give you control over how alerts are generated and managed. Configure the following options to control alert generation:  
* Event rules: Set criteria (device name, alert type, severity, and frequency) to determine the events and create the appropriate alert.
* Alert suppression: Consolidate multiple alerts from the same device into a single record.
* Alert grouping: Combine related events into a single alert for easier management.
* Correlation IDs: Link related events and alerts with unique identifiers, improving traceability across the event life cycle. These IDs create connections between relevant objects and alerts, enabling you to navigate directly between them.
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For instructions on how to configure ServiceNow AI Platform Event Management solutions, see the following documentation:

* [Configure a webhook](https://servicenow-prod.fluidtopics.net/RHNRwuoKWFQ9U6L93GYyJw "Integrate with a webhook to connect to an external event source and push event information to your ServiceNow AI Platform instance.")
* [Configure an event pull connector](https://servicenow-prod.fluidtopics.net/I_CGvHfCJfk~WPvhyCtKuA "Configure event pull connectors that require a script, connector definition, and connector instance to pull events from external management systems. These connectors automate the data retrieval process, promoting the seamless integration of external events into your system for efficient monitoring and management.")
* [Cisco Meraki installed integrations](https://servicenow-prod.fluidtopics.net/Ggz8teic7aGX1ybZYkqy_g "Use these predefined system integrations to monitor your Cisco Meraki devices.")
* [Fortinet installed integrations](https://servicenow-prod.fluidtopics.net/yXqufB6IdptAAvngzg1zrw "Use these predefined system integrations to monitor your Fortinet devices.")
* [Arista VeloCloud installed integrations](https://servicenow-prod.fluidtopics.net/MKd7vcKrL1z_C~qmt_YX6Q "Use these predefined system integrations to monitor your Arista VeloCloud devices.")
* [SD-WAN Inventory Dashboard](https://servicenow-prod.fluidtopics.net/djqVATX1Tig8bYl66CYtUg "The SD-WAN Inventory Dashboard provides a visual summary of your SD-WAN network inventory, including total customers, sites, devices, and models, with breakdowns by device model and class.")
* [SD-WAN Alerts Dashboard](https://servicenow-prod.fluidtopics.net/gOobEWDHAZKF_yA2jpkdtw "Monitor and analyze SD-WAN network alerts across customers and devices, with views for today's alerts, 30-day alert history, and alert trends over time.")
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