---
sourceDocument: Australia Telecommunications Service Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-service-ops

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Configure

# Configuring Telecommunications Service Operations Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure Telecommunications Service Operations Management (TSOM) to enable real-time event ingestion, correlation, and automated remediation by integrating with external network monitoring and discovery systems.

Set up TSOM to enable end-to-end telecom service operations, including alarm ingestion, CMDB population, discrepancy detection, and service impact visibility. This configuration involves activating Telecommunications API notifications, setting up discovery and service graph
connectors, enabling visibility, and configuring audit and reconciliation frameworks.

## Configuration overview {#configuring-tsom__section_tvj_gxb_1gc}

Telecommunications Service Operations Management (TSOM) requires configuring multiple components across alarm ingestion, discovery, data normalization, and reconciliation to support end-to-end telecom operations. The configuration flow typically includes the next plugins (The plugin dependency will be automatically resolved during the installation).

1. Install the following plugins:{#configuring-tsom__table_e5z_zt5_23c__entry__3}

   | Name | ID | Product/Service |
   |-|-|-|
   | TSOM Event Management Connectors | sn_tsom_em_connectors | Telecom Assurance |
   | Service Graph Connector for Fortinet | sn_tsom_fortinet_connector | Telecom Visibility |
   | Service Graph Connector for Meraki | sn_tsom_meraki_connector | Telecom Visibility |
   | Service Graph Connector for VeloCloud | sn_tsom_vcloud_connector | Telecom Visibility |
   [Tabela 1. TSOM plugins]

   {#configuring-tsom__table_e5z_zt5_23c}
2. Enable alarm ingestion: Activate the Telecommunications API notifications and set up topic subscriptions to receive alarms from external systems. For more information, see [Configuring Telecommunications API notifications](https://servicenow-prod.fluidtopics.net/8ERYw~P5kh_qCz5TtD2hrg "Configure the Telecommunications API notification in the ServiceNow instance.").
3. Set up visibility or Event Management by following the appropriate setup wizards. See [Set up Telecom Visibility](https://servicenow-prod.fluidtopics.net/qjadGVyefDAma8Q372sNtQ "Telecom Visibility provides foundational capabilities that support both Telecom Discovery and Telecom Discrepancy Identification & Reconciliation. It includes shared logic, enhanced CI class models, and Identification and Reconciliation Engine (IRE) updates tailored for telecom network elements.") and [Fault Management: Events and alerts](https://servicenow-prod.fluidtopics.net/afJ~I_WItWAzZgiQfmhHmQ "Fault Management supports the monitoring, detection, and resolution of configuration and performance issues across SD-WAN-managed network devices. It integrates with ServiceNow AI Platform Event Management to generate alerts and track events automatically.").
{#configuring-tsom__ol_kzz_qhz_bgc}

Each step is modular and can be configured based on your environment and available integrations.