---
sourceDocument: Australia Telecommunications Service Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-service-ops

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Set up Telecom Visibility

# Set up Telecom Visibility {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Telecom Visibility provides foundational capabilities that support both Telecom Discovery and Telecom Discrepancy Identification \& Reconciliation. It includes shared logic, enhanced CI class models, and Identification and
Reconciliation Engine (IRE) updates tailored for telecom network elements.

## Antes de Iniciar

Role required: tsom_visibility_admin

Confirm that:

* Your ServiceNow AI Platform instance is licensed for Telecommunications Service Operations Management.
* You review any custom IRE rules applied to telecom CIs to help prevent overrides during upgrade.
{#configuring-tsom-visibility__ul_okh_brh_vfc}

## Por Que e Quando Desempenhar Esta Tarefa

To configure Telecom Visibility, you must install the required plugins and update the CMDB CI Class Models to version 1.82 or later, which introduces telecom-specific IRE identification rules. This ensures accurate CI identification and reconciliation across telecom domains.  
Nota:  
If you have customized IRE identification rules for any of the affected telecom CIs, upgrading to version 1.82 or later may override or impact those rules.  
The following capabilities are included with the Telecom Visibility subscription:{#configuring-tsom-visibility__table_kwq_drh_vfc__entry__4}

| Plugin Name | Plugin ID | Plugin Description | Store App |
|-|-|-|-|
| Service Graph Connector for Nokia Altiplano | sn_tsom_altiplano_connector | Service Graph Connector for Nokia Altiplano | Yes |
| Service Graph Connector for Cisco Meraki | sn_tsom_meraki_connector | Service Graph Connector for Cisco Meraki | Yes |
| Service Graph Connector for Fortinet | sn_tsom_fortinet_connector | Service Graph Connector for Fortinet | Yes |
| Service Graph Connector for Arista VeloCloud | sn_tsom_vcloud_connector | Service Graph Connector for Arista VeloCloud | Yes |
| Telecommunications Discovery Patterns | sn_tsom_patterns | Telecommunication Discovery Patterns | Yes |
| Telecom Visibility Plugin (Core logic) | sn_tsom_core | Core logic for Telecom Visibility and Discrepancy Reconciliation | No |
[ ]

{#configuring-tsom-visibility__table_kwq_drh_vfc}

## Procedimento

1. Navigate to AllPlugins.
2. Search for and install the following:
   1. Telecommunication Discovery Patterns ( sn_tsom_patterns)
   2. Telecom Visibility ( sn_tsom_core)
   3. Service Graph Connector for your vendor.
3. **Opcional:** Update the CMDB CI Class Models.
   1. Navigate to AllApplications list in the ServiceNow Store.
   2. Search for CMDB CI Class Models (sn_cmdb_ci_class).
   3. Install or upgrade to version 1.82 or later.

   {#configuring-tsom-visibility__substeps_qmw_lth_vfc}  
   Nota:  
   Installing any of the TSOM plugins listed above will automatically update or install version 1.82 or later of the CMDB CI Class Models app. If your instance doesn't include TSOM plugins or you're on a pre-Yokohama release (for example, Washington DC or Xanadu), you can manually install or upgrade the store app.
4. Navigate to CMDBIdentification Rules.
   1. Review rules related to:  
      * `cmdb_ci_interface_card`
      * `cmdb_ci_slot`
      * `cmdb_ci_subslot`
      * `cmdb_ci_network_adapter`
      {#configuring-tsom-visibility__ul_wxz_jwh_vfc}
   2. Validate that your custom logic remains functional.
   3. Update or merge custom rules as needed.
   {#configuring-tsom-visibility__substeps_gky_yxh_vfc}

## Resultado

Confirm that the following are listed as active:

* Telecom Visibility (sn_tsom_core)
* Telecommunication Discovery Patterns (sn_tsom_patterns)
* Service Graph Connector for your vendor
* CMDB CI Class Models version 1.82 or later
{#configuring-tsom-visibility__ul_xph_vwh_vfc}
**Conceitos relacionados**   

* [Telecom Visibility](https://servicenow-prod.fluidtopics.net/IsQUWZJywxJilzx0lT6yyA "Telecom Visibility extends the discovery and reconciliation capabilities of ITOM Visibility to meet the specific needs of telecom service providers. It enables accurate, telecom-aware network inventory by discovering real-time network data, reconciling mismatches, and maintaining a consistent telecom model in your CMDB and TNI (Telecommunications Network Inventory).")