Set up Telecom Visibility

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Telecom Visibility provides foundational capabilities that support both Telecom Discovery and Telecom Discrepancy Identification & Reconciliation. It includes shared logic, enhanced CI class models, and Identification and Reconciliation Engine (IRE) updates tailored for telecom network elements.

    Antes de Iniciar

    Role required: tsom_visibility_admin

    Confirm that:

    • Your ServiceNow AI Platform instance is licensed for Telecommunications Service Operations Management.
    • You review any custom IRE rules applied to telecom CIs to help prevent overrides during upgrade.

    Por Que e Quando Desempenhar Esta Tarefa

    To configure Telecom Visibility, you must install the required plugins and update the CMDB CI Class Models to version 1.82 or later, which introduces telecom-specific IRE identification rules. This ensures accurate CI identification and reconciliation across telecom domains.
    Nota:
    If you have customized IRE identification rules for any of the affected telecom CIs, upgrading to version 1.82 or later may override or impact those rules.
    The following capabilities are included with the Telecom Visibility subscription:
    Plugin Name Plugin ID Plugin Description Store App
    Service Graph Connector for Nokia Altiplano sn_tsom_altiplano_connector Service Graph Connector for Nokia Altiplano Yes
    Service Graph Connector for Cisco Meraki sn_tsom_meraki_connector Service Graph Connector for Cisco Meraki Yes
    Service Graph Connector for Fortinet sn_tsom_fortinet_connector Service Graph Connector for Fortinet Yes
    Service Graph Connector for Arista VeloCloud sn_tsom_vcloud_connector Service Graph Connector for Arista VeloCloud Yes
    Telecommunications Discovery Patterns sn_tsom_patterns Telecommunication Discovery Patterns Yes
    Telecom Visibility Plugin (Core logic) sn_tsom_core Core logic for Telecom Visibility and Discrepancy Reconciliation No

    Procedimento

    1. Navigate to All > Plugins.
    2. Search for and install the following:
      1. Telecommunication Discovery Patterns ( sn_tsom_patterns)
      2. Telecom Visibility ( sn_tsom_core)
      3. Service Graph Connector for your vendor.
    3. Opcional: Update the CMDB CI Class Models.
      1. Navigate to All > Applications list in the ServiceNow Store.
      2. Search for CMDB CI Class Models (sn_cmdb_ci_class).
      3. Install or upgrade to version 1.82 or later.
      Nota:
      Installing any of the TSOM plugins listed above will automatically update or install version 1.82 or later of the CMDB CI Class Models app. If your instance doesn’t include TSOM plugins or you're on a pre-Yokohama release (for example, Washington DC or Xanadu), you can manually install or upgrade the store app.
    4. Navigate to CMDB > Identification Rules.
      1. Review rules related to:
        • cmdb_ci_interface_card
        • cmdb_ci_slot
        • cmdb_ci_subslot
        • cmdb_ci_network_adapter
      2. Validate that your custom logic remains functional.
      3. Update or merge custom rules as needed.

    Resultado

    Confirm that the following are listed as active:

    • Telecom Visibility (sn_tsom_core)
    • Telecommunication Discovery Patterns (sn_tsom_patterns)
    • Service Graph Connector for your vendor
    • CMDB CI Class Models version 1.82 or later