---
sourceDocument: Australia Telecommunications Service Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-service-ops

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Configure API notifications

# Configuring Telecommunications API notifications {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the Telecommunications API notification in the ServiceNow instance.

## Modeling the Telecommunications API notification workflow {#configuring-telecommunications-api-notifications__section_wf3_bz1_dzb}

The following steps help to configure the Telecommunications API notification in the ServiceNow instance.  
1. [Create a topic](https://servicenow-prod.fluidtopics.net/Tn~Fb4qI9AtCGsSMs_Hemw "Create a topic and publish the incoming notifications from the external system to the topic. By creating the topics, subscribers can select the topics to which they want to subscribe."): You can create topics either by manually typing the external message details or automatically collecting the available topics from the external system.
2. [Create a topic subscription](https://servicenow-prod.fluidtopics.net/s1HxywUY5oSKZrRnsAlTLg "Subscribe to the topic in the ServiceNow AI Platform that you want respond to the incoming notification from the external system. By subscribing to the topic, the subscriber receives the notifications based on the topics that you subscribe to."): You subscribe to the available topics for incoming notifications from the external system, based on the customer preference. Additionally, you generate the callback URL and register the subscription.
3. [Activate the endpoint of the Telecommunications Alarm Management Open API connection](https://servicenow-prod.fluidtopics.net/hQ30JR9Wo01yqXG4P8OWOQ "Activate the endpoint of the Telecommunications Alarm Management Open API connection. By activating the endpoint, you receive the incoming notifications from the external system for the topic that you registered."): To receive responses from the external system, activate the subscribed endpoints of the Telecommunications Alarm Management Open API connection in the Workflow Studio.
4. Provide the callback URL to the external system for receiving notifications. Customer can also reuse the callback URL. When requests from TMF 688 hit the Callback URL, it initiates the Default Alarm Event Notification Trigger flow to create an event.

   To learn more about the functions to handle Event Notification Management Open API requests that are triggered by external trigger definitions to
   create, update, and delete events, see [Event Notification Management Open API](https://www.servicenow.com/docs/access?context=event_open-api&version=australia&pubname=australia-api-reference&ft:locale=en-US) and [TMFTopicEventAPIUtilOOB - Scoped](https://www.servicenow.com/docs/access?context=tmftopiceventapiutiloobScopedAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US).
{#configuring-telecommunications-api-notifications__ol_xts_cz1_dzb}

This workflow creates an event in the Event Management application. To learn more about using Event Management, see [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=australia&pubname=australia-it-operations-management&ft:locale=en-US).
**Conceitos relacionados**   

* [External event management via Telecommunications API notifications](https://servicenow-prod.fluidtopics.net/sA4flXV77bDkGWAus__6eA "Use the Telecommunications API notification to receive the external events that occurring in the customer network system so that you can promptly respond to them in the ServiceNow.")  
**Referência relacionada**   

* [System components installed with Telecommunications API notifications](https://servicenow-prod.fluidtopics.net/6TkNie_ZupO7_bsrnTKiLA "Administrators can assign user roles to grant access to the API notification database tables. The following standard roles for the Topic [sn_api_notif_mgmt_topic] and Topic Subscription [sn_api_notif_mgmt_subscription] tables are included in the ServiceNow system.")