---
sourceDocument: Australia Telecommunications Service Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-service-ops

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Activate Discrepancy and Reconciliation

# Activate Telecom Discrepancy Identification and Reconciliation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the Telecom Discrepancy Identification and Reconciliation feature (part of the Telecom Visibility plugin) to ensure consistency between telecom network resources discovered in the live network and the data
represented in the CMDB or Telecom Network Inventory (TNI). This feature helps detect and remediate mismatches automatically, supporting service accuracy and data integrity across your telecom environment.

## Antes de Iniciar

Role required: admin

To use this feature, your organization must have an active subscription to TSOM. Telecom Discovery, Telecom Visibility, and this feature are licensed together.

## Por Que e Quando Desempenhar Esta Tarefa

Plugin dependencies - Ensure the following plugins are installed and activated:{#configure-telecom-reconciliation__table_yk1_fxn_xfc__entry__3}

| Plugin | ID / App ID | Type |
|-|-|-|
| Telecom Service Operation Core | `sn_tsom_core` | Store |
| CMDB CI Class Models | `sn_cmdb_ci_class` | Store |
| Expanded Model and Asset Classes | `sn_ent` | Store |
| Visibility Content | `sn_pattern_design` | Store |
| Integration Commons for CMDB | `sn_cmdb_int_util` | Store |
| Discovery Core | `com.snc.discovery.core` | Family |
| ITOM Discovery License | `com.snc.itom.discovery.license` | Family |
| ITOM Licensing | `com.snc.itom.license` | Family |
[ ]

{#configure-telecom-reconciliation__table_yk1_fxn_xfc}

## Procedimento

1. Ensure the sn_tsom_core plugin is automatically installed when you install Telecommunications Discovery Patterns or the Nokia Altiplano Service Graph Connector.
2. Ensure the mentioned dependent plugins are activated.
{#configure-telecom-reconciliation__steps_c2l_hyg_yfc}
**Conceitos relacionados**   

* [Discrepancy identification -- types of discrepancies](https://servicenow-prod.fluidtopics.net/CMnb5iEo0LGHdH5BYwVFJw "The Telecom Discrepancy Identification and Reconciliation capability identifies and classifies mismatches between the network state (as discovered through TSOM Discovery or Service Graph Connectors) and the inventory data stored in the CMDB or TNI.")
* [System components installed with Telecom Discrepancy Identification \& Reconciliation](https://servicenow-prod.fluidtopics.net/YVXtqgVjk9AaeaTdp6tVLg "The system properties are part of the TSOM Visibility plugin (sn_tsom_core) and control the Telecom Discrepancy Identification & Reconciliation log (TSOM CMDB Audit). The TSOM Visibility plugin serves as an enabler for the TSOM Visibility applications, containing logic that is shared across the Telecom Discovery and Telecom Discrepancy Identification & Reconciliation solution.")
* [Telecom Discrepancy Identification and Reconciliation](https://servicenow-prod.fluidtopics.net/MYUEK_LSidwZ0n8V7SdQow "Use the Telecom Discrepancy Identification and Reconciliation capability to keep your CMDB or Telecommunications Network Inventory (TNI) in sync with your live telecom network. By continuously auditing and comparing discovered data with inventory records, this solution helps you detect, classify, and automatically remediate inconsistencies before they impact service quality, assurance, or fulfillment processes.")  
**Tarefas relacionadas**   

* [Run Telecom Discrepancy audit](https://servicenow-prod.fluidtopics.net/5mRM0tcwRVFc4Tgjl1B_aA#run-audits "The Telecom Discrepancy Audit validates the integrity of configuration items (CIs) and relationships across your telecom inventory using the CMDB Compliance framework.")
* [Control CI attribute updates using Reconciliation rules](https://servicenow-prod.fluidtopics.net/WBroU3wALwNONjdclpxhwA "To prevent specific attributes of a Configuration Item (CI) from being overwritten by Discovery or other data sources, use Reconciliation Rules. These rules define which data source is trusted to update a particular attribute when multiple sources provide values.")