Configure a webhook

Versão de lançamento: Australia

Atualizado 13 de mar. de 2026

2 min. de leitura

Integrate with a webhook to connect to an external event source and push event information to your ServiceNow AI Platform® instance.

Antes de Iniciar

To complete this task, the following plugins are required:


Plugin	Plugin ID	Plugin description
TSOM Event Management Connectors	sn_tsom_em_connectors	TSOM Assurance Connectors for events and metrics
TSOM Event Management Core	sn_tsom_em_core	TSOM Assurance Core features

Role required: TSOM Assurance admin

Por Que e Quando Desempenhar Esta Tarefa

Configure a webhook to monitor SD-WAN network devices using ServiceNow AI Platform Event Management. This application collects event data from your device, generates alerts, and helps you detect and resolve configuration and performance issues.

All events are received in the ServiceNow AI Platform® dashboard and automatically mapped to alerts. Event rules evaluate each incoming event and determine whether to create an alert or link it to an existing one. You can define custom event rules, receive notifications using webhook mechanism, and integrate with external systems through the Integrations Launchpad.

Procedimento

Navigate to > Workspaces > Service Operations Workspace.
From the left pane, select the Integrations Launchpad icon .
Select the Browse Integrations tab, and search for the desired integration (for example, Meraki or Fortinet).

Figura 1. Integrations Launchpad page
Select the integration tile labeled Events.

Figura 2. Push connectors details page
Provide details about the connector type on the Provide details screen.
1. In the Connector name field, enter a unique name for the connector type.
2. Opcional: In the Tags field, enter tags to help locate and identify connectors of this type on the Express List.
  To add additional tags, select the plus sign next to the Tags field. The Add tags window opens.
  1. In the Key field, enter a tag key.
  2. In the Value field, enter a tag value.
  3. Select Add.
3. Opcional: In the Description field, enter information to help identify this connector type.
4. Verify that the vendor name in the Source field is correct.
5. Opcional: From the Assignment group drop-down list, select the group or team that is responsible for managing and maintaining the Push connector.
6. Select Next.
  
  The connector is saved in draft mode, and the process advances to the setup push connector section.
In the URL parameter value field, select Copy to clipboard to copy the auto-generated URL parameter value to the clipboard.

This URL is generated by the code that depends on the ServiceNow AI Platform® instance and connector type to receive events from the third-party connector. Pasting the URL in your third-party connector configuration creates a webhook that enables it to send events to the ServiceNow AI Platform® instance.
Select Activate and then select OK.
In the Details tab, view the connector details and the URL link and follow the step-by-step instructions to integrate your third-party connector with Event Management.
The connector is saved and a notification is sent after the connector is active.
Copy the URL parameter value from this page and enter it in your device's dashboard to enable incoming alerts.

O que Fazer Depois

To confirm the successful configuration of the push connector and the flow of events into the system, select the Events tab.

Nota:

Incoming events might take a few minutes to appear in the ServiceNow AI Platform® dashboard.