---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-media-technology

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# AI agents in SOMT

# Standalone agents in Sales and Order Management for Telecommunications (SOMT) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use these standalone AI agents to autonomously complete Sales and Order Management for Telecommunications (SOMT) tasks.

## Standalone agents in Now Assist for Sales and Order Management for Telecommunications (SOMT) {#standalone-agents-somt__section_xsv_5rb_hhc}

The following AI agents are available with Now Assist for Sales and Order Management for Telecommunications (SOMT):

* [Order enrichment AI agent](https://servicenow-prod.fluidtopics.net/3jptxrJT4~DWjpG~5hZ7HA "Use the Order enrichment AI agent to collect customer order information, identify if the order needs enrichment, and create enrichment tasks.")
* [Order fulfillment AI agent](https://servicenow-prod.fluidtopics.net/vc3Gmza1RNvi5cPkaD4gNQ "Use the Order fulfillment AI agent to identify the tasks required for domain orders by using historical data from similar orders.")
* [Move order voice AI agent](https://servicenow-prod.fluidtopics.net/tfJ46kxSjqCby4gYOWVr4g "Use this agent to automatically create a customer move order capture journey.")
* [Task template generation AI agent](https://servicenow-prod.fluidtopics.net/u8FxzdMjEB8DNMROockdww "Use the AI agent to create a task plan template for a given specification based on the uploaded image file.")
{#standalone-agents-somt__ul_d3q_vjc_hhc}