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sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

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---

# Using agentic workflows in Now Assist for Purchase Order Management (POM)

# Using agentic workflows in Now Assist for Purchase Order Management (POM) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use agentic workflows in Now Assist for Purchase Order Management (POM) to track and resolve anomalies or irregularities in the purchase order (PO) execution process.

Use the following agentic workflows that are available with Now Assist for Purchase Order Management (POM)
{#using-agentic-wf-na-for-pom__table_rsx_cfq_dfc__entry__3}

| Available agentic workflows | Description | Available AI agents |
|-|-|-|
| Define PO exception mitigation strategy | Helps buyers identify and execute the best exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. | Purchase order plan creation AI agent |
[Tabela 1. Available agentic workflows for Now Assist for Purchase Order Management (POM)]

{#using-agentic-wf-na-for-pom__table_rsx_cfq_dfc}  
Importante:  
By default, all agentic workflows and AI agent records are read only.

* [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Create an agentic workflow](https://www.servicenow.com/docs/access?context=configure-use-case-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Modify an agentic workflow](https://www.servicenow.com/docs/access?context=modify-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)

{#using-agentic-wf-na-for-pom__ul_zxl_pyj_1fc}

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* **[Automated purchase order exception creation from emails](https://servicenow-prod.fluidtopics.net/MB4l2hb__JUpdBgnmsK8Jw)**   
  Emails sent by a registered supplier contact are automatically converted to purchase order exceptions or universal requests by using the Email Intent to Action Agentic workflow.
* **[Identify and execute mitigation strategies for purchase order exceptions](https://servicenow-prod.fluidtopics.net/A4tAeEYrblDM~LNX_ruGGA)**   
  Leverage the define PO exception mitigation strategy workflow to resolve purchase order exceptions and avoid the risk of critical part shortages. This agentic workflow helps buyers identify and execute the best mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.