---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

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bundleId :

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workflow :

    - Creator


---

# Identify and execute mitigation strategies for purchase order exceptions

# Identify and execute mitigation strategies for purchase order exceptions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Leverage the define PO exception mitigation strategy workflow to resolve purchase order exceptions and avoid the risk of critical part shortages. This agentic workflow helps buyers identify and execute the best mitigation
strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.

## Define PO exception mitigation strategy agentic workflow overview {#mitigation-strategies-for-po-exceptions__section_w2h_k2d_y2c}

The Define PO exception mitigation strategy agentic workflow analyzes purchase order exceptions and generates actionable mitigation strategies by calculating delivery gap schedules.

## Accessing the define PO exception mitigation strategy agentic workflow {#mitigation-strategies-for-po-exceptions__section_lz5_zrr_y2c}

To access the agentic workflow:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Select Define PO exception mitigation strategy.
{#mitigation-strategies-for-po-exceptions__ol_fkq_csr_y2c}

## AvailabIe agents {#mitigation-strategies-for-po-exceptions__section_ubp_1w5_1fc}

The following table lists the agents that are used in the Define PO exception mitigation strategy workflow.
{#mitigation-strategies-for-po-exceptions__table_bpl_31s_y2c__entry__2}

| AI agent | AI agent role |
|-|-|
| Purchase order plan creation AI agent | Analyzes purchase order exceptions and generates actionable mitigation strategies by calculating delivery gap schedules. It identifies alternative purchase order lines from different suppliers, and creates optimized change requests that combine supplier-suggested modifications with buyer-approved mitigation plans. |
[Tabela 1. AI agents used]

{#mitigation-strategies-for-po-exceptions__table_bpl_31s_y2c}

## Tools mapped to the Purchase order plan creation AI agent {#mitigation-strategies-for-po-exceptions__section_xpv_1y4_k3c}

{#mitigation-strategies-for-po-exceptions__table_qzz_cy4_k3c__entry__4}

| Tool type | Execution mode | Name | Description |
|-|-|-|-|
| Scripts | Autonomous | Create Change Requests | Creates Purchase Request (PR) records of type 'revision' to implement approved mitigation changes. |
| Scripts | Autonomous | Fetch Exception and Gap Schedule Details | Retrieves the purchase order exception details and delivery gap schedule. |
| Scripts | Autonomous | Get Editable Purchase Orders | Searches for alternative purchase order lines that can be modified to resolve delivery gaps. |
[Tabela 2. Tools used in the Purchase order plan creation AI agent]

{#mitigation-strategies-for-po-exceptions__table_qzz_cy4_k3c}
* **[Identify mitigation strategies for purchase order exceptions](https://servicenow-prod.fluidtopics.net/i8Vh5AJyIdJePfs_PIoCSQ)**   
  The Define PO exception mitigation strategy workflow assesses the material delivery gap caused by an exception. It then identifies alternative suppliers with open lines for the affected product model and proposes order adjustments to mitigate the shortfall.

**Conceitos relacionados**   

* [Automated purchase order exception creation from emails](https://servicenow-prod.fluidtopics.net/MB4l2hb__JUpdBgnmsK8Jw "Emails sent by a registered supplier contact are automatically converted to purchase order exceptions or universal requests by using the Email Intent to Action Agentic workflow.")