---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Identify mitigation strategies for purchase order exceptions

# Identify mitigation strategies for purchase order exceptions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Define PO exception mitigation strategy workflow assesses the material delivery gap caused by an exception. It then identifies alternative suppliers with open lines for the affected product model and proposes order
adjustments to mitigate the shortfall.

## Antes de Iniciar

Role required: Fulfiller for Now Assist for POM \[sn_poem_gen_ai_now_assist_fulfiller\]

Users must be assigned this role alongside the Operational Buyer role to utilize this agentic workflow.

## Procedimento

1. Navigate to WorkspacesSource-to-Pay Workspace.
2. Select the Purchase order management tab.
3. Use any of the following steps:  
   * Select the Now Assist button on any of the purchase order exception cards.
   * [View a purchase order exception](https://servicenow-prod.fluidtopics.net/xhVtCA~x7u3TJw7F7iMUFA "As an Operational Buyer, view a purchase order exception in the Purchase Order Management landing page for further processing."). Select the Now Assist button on the exception record.
   {#identify-mitigation-strategies-for-exceptions__ul_ojc_5xb_m3c}  
   The Now Assist panel opens and the agentic workflow begins analyzing the exception and building a mitigation strategy by:
   * Outlining the material delivery gap caused by the exception.
   * Locating open purchase order lines with alternative suppliers for the same product model.
   * Recommending order adjustments that can help offset the shortfall.
   {#identify-mitigation-strategies-for-exceptions__ul_ocg_fyb_m3c}
4. Review the proposed solution and either accept it or request specific changes to the alternative supplier orders.

## Resultado

The agentic workflow then creates the appropriate order revision (a purchase requisition of type Order Revision) reflecting the approved changes.