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sourceDocument: Australia Finance and Supply Chain
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ft:publication_title :

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---

# Exploring Now Assist for Purchase Order Management (POM)

# Exploring Now Assist for Purchase Order Management (POM) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With the ServiceNow®
Now Assist for Purchase Order Management (POM) application, you can use generative AI to support purchase order management tasks such as converting unstructured supplier emails into a prioritized list of exceptions and providing a conversation-like
experience to mitigate purchase order exceptions.

## Now Assist for POM overview {#exploring-na-for-pom__section_gch_2bx_l3c}

Now Assist for POM enables you to use agentic workflows focused on purchase order exception management.

## Now Assist for POM benefits {#exploring-na-for-pom__section_fqw_g2x_l3c}

Now Assist for POM offers the following benefits:

* Frees buyers from manual email triage and data entry.
* Delivers immediate acknowledgment and processing of supplier inquiries.
* Tracks all exceptions in the application with full audit trail visibility.
* Guides operational buyers identify and apply the most effective solutions to resolve purchase order exceptions.
{#exploring-na-for-pom__ul_l5f_qfx_l3c}

## Now Assist for POM workflows {#exploring-na-for-pom__section_wcm_j2x_l3c}

{#exploring-na-for-pom__table_qxb_h2x_l3c__entry__3}

| Workflow | Feature | User |
|-|-|-|
| Define PO exception mitigation strategy | Helps buyers identify and execute exception mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. | * sn_poem_gen_ai_now_assist_fulfiller * sn_poem_operational_buyer {#exploring-na-for-pom__ul_kcz_x2x_l3c} |
[Tabela 1. Agentic workflows]

{#exploring-na-for-pom__table_qxb_h2x_l3c}
* **[Supporting information for Now Assist for Purchase Order Management (POM)](https://servicenow-prod.fluidtopics.net/tODp9EEsPocvJMGX6ee7cw)**   
  Get a quick overview of the important information that is related to the Now Assist for Purchase Order Management (POM) application.