---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Explore

# Explore Purchase Order Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Learn about the benefits and capabilities of Purchase Order Management (POM).

## Purchase Order Management overview {#explore-purch-order-mgmt__cf-exploring-parent-overview}

Purchase Order Management simplifies the flagging of purchase orders issues and its resolution.

## Purchase Order Management users {#explore-purch-order-mgmt__cf-exploring-parent-users}

{#explore-purch-order-mgmt__table_h3r_n2y_ygc__entry__2}

| User | Description |
|-|-|
| Supplier | Supplier reviews the purchase order, raises exceptions when order terms can't be met, and fulfills orders. |
| Purchase Order Management administrator | Purchase Order Management administrator is the local admin for the application and manages settings such as assignment rules and priority settings. |
| Operational Buyer | Operational Buyer can view, edit, and resolve purchase order exceptions. The buyer can also be assigned purchase order exceptions. |
| Purchase Order Management Viewer | Purchase Order Management Viewer can view purchase order exceptions but not be assigned to them and don't have access to Source-to-Pay Operations Workspace. |
| Purchase Order Management Collaborator | Purchase Order Management Collaborator can view, edit, and resolve assigned purchase order exception tasks. |
[Tabela 1. Users]

{#explore-purch-order-mgmt__table_h3r_n2y_ygc}

## Purchase Order Management Workflow {#explore-purch-order-mgmt__cf-exploring-parent-workflow}

A workflow for a purchase order exception might progress as follows:  
1. The supplier communicates and raises attention to issues related to purchase orders by submitting purchase order exceptions in Supplier Collaboration Portal.
2. The supplier can communicate different types of delivery plan changes, such delivering in a single shipment on a different date, providing multiple smaller deliveries, or rejecting a purchase order line.
3. The operational buyer monitors the incoming exceptions and associated tasks.
4. The operational buyer can act on the assigned purchase order exceptions.
5. The operational buyer can update impacted order and accept a supplier proposal. Alternatively, the buyer can identify other open purchase orders with other suppliers delivering the same material in the same time frame.
6. The operational buyer can also create, assign, and monitor tasks from the purchase order exception record. The buyer can assign tasks both to internal procurement team members and collaborators outside the procurement team.
7. When stronger supplier leverage is required to resolve exceptions, operational buyers can create escalations to engage strategic buyers or other internal procurement stakeholders. A supplier case is created when an exception is escalated.
{#explore-purch-order-mgmt__cf-exploring-parent-workflow-ol}

## Purchase Order Management benefits {#explore-purch-order-mgmt__cf-exploring-parent-benefits}

{#explore-purch-order-mgmt__table_k3r_n2y_ygc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Provide prompt visibility for the appropriate buyer by reporting delivery plan issues related to a purchase order. | [Reporting delivery plan issues](https://servicenow-prod.fluidtopics.net/zHU3wZnVAfvjcU2boeuC9A "Submit a request in the Supplier Collaboration Portal to create a delivery plan change.") | Suppliers |
| Monitor and review purchase order exceptions from a centralized interface | [POM landing page](https://servicenow-prod.fluidtopics.net/7NhozpHikJtQmNOI2D~ZXg "As an operational buyer, use the Purchase Order Management (POM) landing page to view a snapshot of your assigned purchase exceptions and tasks and take actions to resolve them.") | Operational buyers |
| Expedite detection and resolution of purchase order exceptions. | [Resolving purchase order exceptions](https://servicenow-prod.fluidtopics.net/Pb4rnMR2M~MLNSspCJuPiA "After an exception is flagged, you can access the exception details, which explains the issue and provides context about the purchase order line impacted. As the assigned Operational Buyer, you can collaborate with internal stakeholders and the supplier to help resolve the issue.") | Operational buyers |
| Create and assign purchase order exception tasks to other buyers and collaborators | [Create and assign a purchase order exception task](https://servicenow-prod.fluidtopics.net/SJNP4riw0mLAcWxz0CG_uA "Create tasks associated with purchase order exceptions and assign it to an operational buyer or collaborator. You can track the task status from the purchase order exception.") | Operational buyers |
| Review and complete assigned purchase order exception tasks | * [Work on a purchase order exception task](https://servicenow-prod.fluidtopics.net/06ZGNRIQIigo5KhvEidq2g "View a purchase order exception task record to take action on your assigned task.") * [View a purchase order exception task](https://servicenow-prod.fluidtopics.net/R2wThO9XKPgInSXtfUTpjA "View the purchase order exception record in Source-to-Pay Workspace to take action on your assigned task.") {#explore-purch-order-mgmt__ul_mnz_fwx_m3c} | Operational buyers, Collaborators |
[Tabela 2. Purchase Order Management benefits]

{#explore-purch-order-mgmt__table_k3r_n2y_ygc}

## What to explore next {#explore-purch-order-mgmt__cf-exploring-parent-links}

To learn more about configuring and using Purchase Order Management, see:

* [Configure Purchase Order Management](https://servicenow-prod.fluidtopics.net/oMEBJIa2EW6FRmp~jB8dUA "Plan and configure your implementation for Purchase Order Management.")
* [Use Purchase Order Management](https://servicenow-prod.fluidtopics.net/wXuff6DvI7ltZksyCFLLZw "As a supplier, submit purchase order exceptions and work with operational buyers. Mitigate and resolve these issues efficiently.")
* [Purchase Order Management reference](https://servicenow-prod.fluidtopics.net/CeSJh_55ggufs0f_gwrVdA "The reference topics provide additional information about the lists and forms that you use in Purchase Order Management")
{#explore-purch-order-mgmt__ul_l3r_n2y_ygc}
* **[Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/rJw8wsaYUqLXCbJAczPZow)**   
  The Purchase Order Management page in the Source-to-Pay Workspace enables you to manage and work on tasks related to purchase order exceptions.