---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Create a supplier escalation case from a purchase order exception

# Create a supplier escalation case from a purchase order exception {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a supplier escalation case from the purchase order exception record to engage procurement team members and resolve supplier issues faster.

## Antes de Iniciar

Role required: sn_poem_core.operational_buyer

## Procedimento

1. Navigate to WorkspacesSource-to-Pay Workspace.
2. Select the Purchase order management tab.
3. Select an exception that you want to work on.
4. Select Address exception.
5. From the drop-down list, select Escalate Exception.
6. In the Request escalation window, enter description.
7. Select Submit.

## Resultado

A supplier case is created. You can also track this supplier case from the Cases section of the Exception Tasks table.