---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Creator


---

# Create purchase order exception from Universal Request

# Create purchase order exception from Universal Request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Operational buyers can convert universal requests into purchase order exceptions during triage, cutting down on manual effort and ensuring that purchase order related issues are tracked and resolved more
efficiently.

## Antes de Iniciar

Role required: Operational buyer

* You must have the following plugin installed: Universal Request for Source-to-Pay Operations Plugin \[sn_fsc_ur_common\].
* You must enable the Universal Request functionality.
* You must maintain users in the Purchase Order Management Universal Request Group associated with the universal request service set.
{#create-po-exception-universal-req__ul_qwg_m3s_33c}

## Procedimento

1. Navigate to AllSource-to-Pay workspace.
2. Select the list icon.
3. Navigate to Universal requestAll.
4. Select a Universal Request.
5. Select Create purchase order exception.
6. In the Create New Purchase Order form, fill in the details.  
   The universal request number from which the purchase order exception is created appears in the Universal Request field on the purchase order exception form.
7. Select Save.
{#create-po-exception-universal-req__steps_bbq_nzr_33c}

## Resultado

A purchase order exception record is created, which links to the original universal request.
**Conceitos relacionados**   

* [Reporting delivery plan issues](https://servicenow-prod.fluidtopics.net/zHU3wZnVAfvjcU2boeuC9A "Submit a request in the Supplier Collaboration Portal to create a delivery plan change.")
* [Resolving purchase order exceptions](https://servicenow-prod.fluidtopics.net/Pb4rnMR2M~MLNSspCJuPiA "After an exception is flagged, you can access the exception details, which explains the issue and provides context about the purchase order line impacted. As the assigned Operational Buyer, you can collaborate with internal stakeholders and the supplier to help resolve the issue.")