---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/source-to-pay-operations

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

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bundleId :

    - stpop

workflow :

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---

# Assigning purchase order exceptions to buyers

# Assigning purchase order exceptions to buyers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use queues in Advanced Work Assignment to assign purchase order exceptions to the appropriate buyer.

You can leverage the following default queues:

* Critical priority purchase order exceptions
* Moderate priority purchase order exceptions

{#assigning-po-exceptions-to-buyers__ul_o5m_wf3_mhc}

These queues are preconfigured to assign purchase order exceptions depending on their level of criticality.

Modify these existing queues or create a queue by selecting the purchase order exceptions channel. For information on configuring a queue, see [Configure the Sourcing and Procurement Operations queues](https://servicenow-prod.fluidtopics.net/B~WAPzzMWyOkK9SZFhWyqw "Configure the Advanced Work Assignment for Source-to-Pay Operations queues to ensure that email and chat requests are routed and assigned to specific agents belonging to defined groups.").
**Conceitos relacionados**   

* [Assigning priority to a purchase order](https://servicenow-prod.fluidtopics.net/LZbI78iN~p2ABt9ux3TqQw "Purchase order exceptions are automatically assigned a priority level to indicate the most urgent issues.")
* [Domain separation and Purchase Order Management](https://servicenow-prod.fluidtopics.net/9bRd6gYVLxFQ8e51tYTlUQ "Domain separation is unsupported for Purchase Order Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")  
**Tarefas relacionadas**   

* [Install Purchase Order Management](https://servicenow-prod.fluidtopics.net/YdrbuT5jdL1RaarT~5ledw "If you have the admin role, install the Purchase Order Management application (com.snc.sn_poem_core). The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.")