--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Survey question data types # Survey question data types {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 min. de leitura You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires. The following data types are available for surveys: ## Attachment data type On questionnaires, users can attach one or more files to a question. Users click the Manage Attachments icon and select one or more files in the Attachments pop-up window to attach to the question. From this window, users can: * View a list of the attached files. * View an attached file in a separate window. * Rename an attached file. * Add or delete files {#r_SurveyQuestionDataTypes__ul_ew5_mcr_w5} Once a survey has been submitted, attachments cannot be updated or deleted. Any type of file supported by the platform can be attached to a question. One or more files can be attached a question while taking a survey or completing an assessment. The assessment administrator can see the attachments associated with an individual question as well as those associated with the survey. See [Administering attachments](https://www.servicenow.com/docs/access?context=r_AdministeringAttachments&version=australia&pubname=australia-platform-administration&ft:locale=en-US) for more information. ## Boolean data type {#r_SurveyQuestionDataTypes__s_CheckboxDataType} On questionnaires, users select a check box beside a statement or leave it cleared. Figura 1. Boolean data type question ![Boolean data type question]() If you select Boolean, you must fill in the Scale definition field. Select High if it is best when users select the check box. ## Choice data type {#r_SurveyQuestionDataTypes__s_ChoiceDataType} On questionnaires, users select a value from a list of choices. Figura 2. Choice data type question If you select Choice, you must fill in the Scale definition field and create answer options. Select High for the scale definition if the answer option with the largest metric definition Value is best. Nota: The system sets the Min and Max fields automatically based on the Value settings for the associated metric definitions. ## Date and Date/Time data types {#r_SurveyQuestionDataTypes__s_DateAndDateTimeDataTypes} The Date and Date/Time data types are similar. * Date: On questionnaires, users select a date. Figura 3. Date data type question * Date/Time: On questionnaires, users select a date and time. Figura 4. Date/time data type question {#r_SurveyQuestionDataTypes__ul_vfc_sqw_rp} ## Likert Scale data type {#r_SurveyQuestionDataTypes__s_LikertScaleDataType} On questionnaires, users select a multiple choice value from a custom Likert scale. Each answer option is represented by a radio button on the scale. A Likert scale question that evaluates an application's ease of use might have the answer options Easy, Average, and Difficult. Figura 5. Likert scale data type question If you select Likert Scale, you must fill in the Scale definition field and create answer options. Select High for the scale definition if the answer option with the largest metric definition Value is best. Nota: The system sets the Min and Max fields automatically based on the Value settings for the associated metric definitions. ## Number data type {#r_SurveyQuestionDataTypes__s_NumberDataType} On questionnaires, users enter a number. Figura 6. Number data type question If you select Number, you must fill in these additional fields: * Scale definition: Select High if a larger number is better, such as for a question that measures the number of sales made in a quarter. * Min and Max: Enter the smallest and largest numbers users can enter. State the range of acceptable answers in the question text. {#r_SurveyQuestionDataTypes__ul_mtg_pbx_rp} ## Percentage data type {#r_SurveyQuestionDataTypes__s_PercentageDataType} On questionnaires, users enter a number. Figura 7. Percentage data type question If you select Percentage, you must fill in these additional fields: * Scale definition: Select High if a larger percentage is better, such as for a question that measures the percentage of work an agent has completed. * Min and Max: Enter the smallest and largest numbers users can enter. Generally 0 and 100 are appropriate minimum and maximum values. If you choose values other than 0 and 100, it is usually best to state the range of acceptable answers in the question text. {#r_SurveyQuestionDataTypes__ul_ocx_ybx_rp} ## Reference data type {#r_SurveyQuestionDataTypes__s_ReferenceDataType} On questionnaires, users select a value from a list that is generated from a specified reference table. The response field supports auto-completion. Nota: Reference qualifiers are not supported. For example, a user could select a user name in response to a question if you specify User \[sys_user\] as the reference table. Figura 8. Reference data type question ## String data type {#r_SurveyQuestionDataTypes__s_StringDataType} On questionnaires, users enter text. When you select String, the String option field appears. Select one of the following options to determine how the string field appears on questionnaires: * Figura 9. Single line ![String single-line data type question]() * Figura 10. Single line wide ![String single-line wide data type question]() * Figura 11. Multiline {#r_SurveyQuestionDataTypes__ul_rgf_4wq_dt} ## Template data type {#r_SurveyQuestionDataTypes__s_TemplateDataType} On questionnaires, users select a value from a predefined series of answer options. To use this data type, a question template must be defined. If you select Template, you must fill in these additional fields: * Template: Select a template. * Scale definition: Select High if the answer option with the largest template definition Value is best. {#r_SurveyQuestionDataTypes__ul_hf5_ldx_rp} ## Yes/No data type {#r_SurveyQuestionDataTypes__s_YesNoDataType} On questionnaires, users select Yes or No from a list. Figura 12. Yes/no data type question If you select Yes/No, you must fill in the Scale definition field. Select High if Yes is the best answer. ## Image Scale data type On questionnaires, users select an image from a predefined set of images as their response. Image scale questions can also be used in a template for better performance with surveys that have the same type of answer options. Five emojis, similar to the Likert scale (very dissatisfied to very satisfied) are provided. However, you can upload additional images in JPG, PNG, or GIF format. Two images can be uploaded, one for selected case and another for unselected case. For example, the selected image can be ![Representation of selected image](), and the unselected image can be ![Representation of unselected image](). Larger size images are reduced to 64 x 64 pixels. Figura 13. Image Scale data type question The result behavior depends on the presence of uploaded images. If no selected image is uploaded, then the question shows up blank. {#r_SurveyQuestionDataTypes__table_bdz_vym_b1b__entry__3} | Selected image | Unselected image | Result | |-|-|-| | Yes | Yes | Unselected image loads. Clicking the image changes it to the selected image. | | Yes | No | Selected image loads with 50% opacity. Clicking the image changes the opacity to 100%. | | No | Yes | A blank placeholder box is displayed. | | No | No | A blank placeholder box is displayed. | [ ] {#r_SurveyQuestionDataTypes__table_bdz_vym_b1b} Nota: * N/A option is not supported for image scale type question. * For an image scale type question, an empty string is saved as an answer for a hidden and dependent question of an unselected image. {#r_SurveyQuestionDataTypes__ul_acm_1jt_fsb} ## Multiple selection data type On questionnaires, users can select multiple check boxes indicating all answers that apply. For instance, a user can be instructed to "Select all that apply" in a multiple selection question. Figura 14. Multiple Selection data type question ## Ranking data type On questionnaires, users can select a different order number for each option to rank them. Drag-and-drop functionality is also supported, which allows a user to either fill in the number, or simply drag an option. Figura 15. Setting the order of the options One order number cannot be selected twice. This question can be mandatory and it can also be dependent on a parent question, but not vice versa. **Conceitos relacionados** * [Survey designer elements](https://servicenow-prod.fluidtopics.net/pVAcERUMD1pNqtC7Un4KMQ "The survey designer is accessible from Survey > Survey Designer .") * [Survey categories](https://servicenow-prod.fluidtopics.net/K5spvOXMiZI20EqAMGKL2Q "Survey categories provide a way to group questions of a similar theme for a given survey.") * [Survey question template](https://servicenow-prod.fluidtopics.net/FTT~8VafI6Vr_H9NiyS4OQ "Question templates define reusable sets of answer options for survey questions.") * [Survey question template](https://servicenow-prod.fluidtopics.net/FTT~8VafI6Vr_H9NiyS4OQ "Question templates define reusable sets of answer options for survey questions.") **Tarefas relacionadas** * [Configure a survey in the survey designer](https://servicenow-prod.fluidtopics.net/EtbHwXtiJKkkINDL4sabEg "Configuration settings apply to the entire survey.") * [Create a question in the survey designer](https://servicenow-prod.fluidtopics.net/O64ZPW~f6Cs7JHo_sgyXuA "You can create multiple questions for each category in the survey designer, but each question can only be associated with one category.") * [Create custom metric type](https://servicenow-prod.fluidtopics.net/5FS4sSDuCd4yOqM1uEXvUg "Create your own custom metric type if you don’t find the metric type that you want in Survey Designer while designing surveys.") * [Edit a survey in the survey designer](https://servicenow-prod.fluidtopics.net/7PLCbpU9k9tVSNxRyAt01Q "You can modify surveys using the survey designer.") * [Configure category weights for a survey](https://servicenow-prod.fluidtopics.net/mMuoG7oayZujYEZE5RZSIQ "You can assign a weight to each category in a survey. The system calculates results from the weight that you configure.") * [Create or modify survey questions](https://servicenow-prod.fluidtopics.net/KUwllfOiLXeJ0kzFBiOd3g "You can create and administer survey questions.") * [Add a metric category and metric in the question bank for surveys](https://servicenow-prod.fluidtopics.net/vVTRsFCl0E_Uw4Ty7ApHTQ "Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.") * [Create or modify answer options](https://servicenow-prod.fluidtopics.net/fwR1WbtVyWe72Fefdj42LA "You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.") * [Change the order of survey questions](https://servicenow-prod.fluidtopics.net/2zKK_8EbCk8tZCifLQ~GtA "You can easily reorder survey questions at the category level or the question level.")