---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Average ratings

# Average ratings {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Average Ratings view displays a bar chart of the weighted average rating for each
question in a category.
Use this view to learn how individual questions affect the overall rating for the category.
Select a category from the second choice list above the chart. Ratings are only calculated
for [scored
questions](https://servicenow-prod.fluidtopics.net/axIqVL0NQTWD3fWA_uk~xw "Only scored questions are considered when calculating category and quiz results.")  
Figura 1. Average Ratings view

To view the effect of each question's ratings on the entire category's ratings, point to
the colored bar. The pop-up box shows the percentage of the total ratings represented by
each individual question's weighted average.  
Figura 2. Quiz scorecard rating detail ![]()