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sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

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    - australia

ft:locale :

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ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

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---

# Identify and resolve duplicate articles

# Identify and resolve duplicate articles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how to find and manage duplicate knowledge articles in the Knowledge Center.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Duplicate articles can confuse readers and reduce search accuracy. Use this task to identify duplicates and take corrective actions to maintain content quality.  
Nota:  
The Potential Duplicate card on the dashboard displays a trend analysis of the number of duplicate topics for the current year. The card will not display detailed information if the scheduled job runs are fewer than four.

## Procedimento

1. Navigate to AllKnowledgeKnowledge center.  
   You can also access Knowledge center through WorkspacesKnowledge center
2. In the Insights section, under Potential Duplicates, select View all to view the duplicate articles list.
3. Select the duplicate articles that you want to unmark as duplicate.
4. Select Unmark as Duplicate to remove the duplicate tag if the article is valid.
5. Confirm your action if prompted.

## Resultado

The duplicate articles are resolved, improving content accuracy and reducing redundancy.
**Tarefas relacionadas**   

* [Merge duplicate articles](https://servicenow-prod.fluidtopics.net/Bxv5VPC0AVDxU3yWgteqbg "Merge multiple duplicate knowledge articles into a single, consolidated article using Now Assist in Knowledge Management. This task helps knowledge managers reduce redundancy, preserve source article traceability, and verify readers access the most accurate and recent information.")