---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Customize fields for the approval message

# Customize fields for the approval message {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Customize the body message for a request, change, and request item approval sent in
Microsoft Outlook.
* **[Customize fields in the approval message for request](https://servicenow-prod.fluidtopics.net/YSOB6dFdTd_iNUJUwjc1zA)**   
  Customize the body message for a request and request item sent in Microsoft Outlook.
* **[Customize fields in the approval message for change request](https://servicenow-prod.fluidtopics.net/R_VYESztx2_gP~4oglsRYQ)**   
  Customize the body message for a change request approval sent in Microsoft Outlook.