---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# ServiceNow Voice reference

# ServiceNow
Voice reference {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Reference topics provide additional information about components installed with ServiceNow
Voice.
* **[Components installed with ServiceNow Voice Core](https://servicenow-prod.fluidtopics.net/YjAfbR~nE56mj1jCTFys7w)**   
  Several types of components are installed with activation of the ServiceNow Voice Core application (sn_cti_core), including user roles, plugins, and operation handlers.
* **[Components installed with Amazon Connect Integration with ServiceNow Voice](https://servicenow-prod.fluidtopics.net/k1ilHhnfq5IzyFnmA_UtJg)**   
  Several types of components are installed with installation of the Amazon Connect Integration with Voice application (sn_cti_amzn_cct), including user roles, plugins, and operation handlers.
* **[Components installed with ServiceNow Voice for ITSM](https://servicenow-prod.fluidtopics.net/3tdJDnMTrtuyiL02_1RVCQ)**   
  Several contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application (sn_cti_itsm_cnt).
* **[Components installed with ServiceNow Voice for CSM](https://servicenow-prod.fluidtopics.net/W6wH6kijlr70qo2DsoHHTw)**   
  Several contact flows and operation handlers are installed with Cloud Call Center for CSM application (sn_cti_csm_cnt).
* **[Components installed with ServiceNow Voice for HR Agent Workspace](https://servicenow-prod.fluidtopics.net/eR52SUEjzIujRkLqYmiyJQ)**   
  Several contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.