---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Survey question template

# Survey question template {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Question templates define reusable sets of answer options for survey
questions.

Question templates define reusable rating scales for answering questions, where each answer
option on the scale is a template definition. For example, the template named
Satisfaction represents a satisfaction scale and contains the following
template definitions: Very Satisfied, Satisfied,
Neutral, Dissatisfied, and Very Dissatisfied.  
Figura 1. Template definition

Templates are available for survey questions that have Data type set to
Template. The following question templates are available in the base
system. You can create or update a template as described in [Create a survey question template](https://servicenow-prod.fluidtopics.net/tq8VGHYx8rBdK85VP~Gp7A "You can create and administer question templates.").  
{#c_SurveyQuestionTemplate__table_xg2_bpd_sp__entry__2}

| Name | Template definitions |
|-|-|
| Amount | None, Few or little, Average amount, Many, Quite a lot |
| Complexity | Very Complex, Complex, Moderate, Simple, Very Simple |
| Frequency | Never, Seldom, Sometimes, Most of the time, All of the time |
| Likert 5 | Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree |
| Quality | Very Poor, Poor, Average, Good, Very Good |
| Satisfaction | Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied |
| Size | Very Small, Small, Average, Large, Very Large |
[Tabela 1. Default question templates]

{#c_SurveyQuestionTemplate__table_xg2_bpd_sp}
* **[Create a survey question template](https://servicenow-prod.fluidtopics.net/tq8VGHYx8rBdK85VP~Gp7A)**   
  You can create and administer question templates.
* **[Update min and max values to match templates](https://servicenow-prod.fluidtopics.net/lt_ZIa1rBWiyw7LaCG~PRQ)**   
  If you use survey result calculation data, ensure that the Min and Max values for a question that uses a template are equal to the smallest and largest template definition Value.

**Tarefas relacionadas**   

* [Create or modify survey questions](https://servicenow-prod.fluidtopics.net/KUwllfOiLXeJ0kzFBiOd3g "You can create and administer survey questions.")
* [Add a metric category and metric in the question bank for surveys](https://servicenow-prod.fluidtopics.net/vVTRsFCl0E_Uw4Ty7ApHTQ "Reuse the question categories (metric categories) and questions (metrics) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.")
* [Create or modify answer options](https://servicenow-prod.fluidtopics.net/fwR1WbtVyWe72Fefdj42LA "You must create answer options, called metric definitions, for survey questions that have Data type set to Choice or Likert Scale.")
* [Change the order of survey questions](https://servicenow-prod.fluidtopics.net/2zKK_8EbCk8tZCifLQ~GtA "You can easily reorder survey questions at the category level or the question level.")  
**Referência relacionada**   

* [Survey question data types](https://servicenow-prod.fluidtopics.net/kyiJnRzfqmyG63r1L2JS3w "You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.")