Deactivate API notification

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Disable the business rules related to the incident and case tables to stop receiving trouble ticket notifications. Customers can disable the business rules if they don't want to leverage the trouble ticket notification capability.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > System Definition > Business Rules.
    2. Select the following business rules, and deselect the Active check box.
      • Create Trouble Ticket Event
      • Trouble Ticket State Change Event
      • Trouble Ticket Attribute Change Event
      • Create Trouble Ticket Event for Case