Customize message files for Proactive Service Experience Workflows
Customize the messages that provide instructions to the network engineers that are working on network-initiated issues for different subcategories, levels of escalation, and personas in Proactive Service Experience Workflows.
Antes de Iniciar
Role required: admin
Por Que e Quando Desempenhar Esta Tarefa
Each subflow in Proactive Service Experience Workflows references a message file that provides instructions for agents to use to troubleshoot, escalate, and resolve network-initiated incidents. You can use the default message text, or customize the text for your internal troubleshooting processes.
Procedimento
- Navigate to .
- Search for key values that contain sd_wan.
- Select the record with the text that you want to customize.
- In the Message field, provide instructions for that subflow's subcategory, persona, and level of escalation.
- Select Update.