---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Use email templates in the full email composer

# Use email templates in the full email composer {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Quickly compose emails for common issues by selecting an email template in the Compose Email page instead of manually drafting an email.

## Antes de Iniciar

Role required: email_composer

## Procedimento

1. Open a Workspace record in your instance.
2. Open the Compose Email page by selecting the More actions icon (![More actions icon]()) and Compose Email.
3. Apply an email template from the Agent Assist panel.
   1. From the Agent Assist panel, select the Email Templates icon (![Email Templates icon]()).  
      A list of response templates opens in the Agent Assist panel.

      Nota:  
      Find the email template you need by using the search bar in the Email Templates list.
   2. Select an email template from the Email Templates panel.
   3. Select the More actions icon (![Menu icon]()), and select Apply Template.
   {#use-email-templates-in-the-compose-email-page__substeps_vlm_rkh_d2c}
4. Apply an email template from the email footer.
   1. From the email footer, select the Apply templates icon (![Apply templates icon]()).  
      A modal opens with different types of templates.

   2. Select the Email templates tab.
   3. Select an email template from the list.  
      Nota:  
      Find the email template you need by using the search bar in the Email templates tab.  
      A preview of the selected email template opens.
   4. Add the template to your email by selecting Apply.
   {#use-email-templates-in-the-compose-email-page__substeps_avx_3lh_d2c}