---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Supported features in Service Portal

# Supported features in Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Service Portal is an alternative
presentation layer for the platform. As such, not all features of the platform are extended to
Service Portal. Consider your full
application and the abilities of Service Portal before making considerable
investments.

## Not currently supported

Domain separation at Levels 1-3. However, Service Portal does include
support for domain separation at the Data only level. For more
information, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US) and [Domain separation and Service Portal](https://servicenow-prod.fluidtopics.net/IZTjVPacqRlucSnkIgT5WA "Domain separation is unsupported in Service Portal. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.").

## No plans to support {#unsupported-features-sp__section_mdv_2qg_xz}

* @ Mentions
* Click-through/pop-ups
* Embedded HTML outside of HTML fields
* Embedded lists
* UI macros
* Formatters
* UI actions marked as Client
* Nested container Catalog variables
* Survey wizards
* [OpenFrame](https://www.servicenow.com/docs/access?context=c_OpenFrameOverview&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
{#unsupported-features-sp__ul_mzc_fqg_xz}
* **[Service Catalog forms in Service Portal](https://servicenow-prod.fluidtopics.net/EUyYNAvEHKaOXDAr9JaI8Q)**   
  Service Catalog forms are rendered within Service Portal widgets in a two-column layout. Complex forms may not display as expected.
* **[Service Portal and client scripts](https://servicenow-prod.fluidtopics.net/YP9XthouzzDT0NALROVhDg)**   
  You can use client scripts and catalog client scripts in the Service Portal if the UI Type is set to Mobile / Service Portal or All. Client scripts and catalog client scripts are used with the Form widget and SC Catalog Item widget, as opposed to a widget client controller.
* **[Antivirus Scanning in Service Portal](https://servicenow-prod.fluidtopics.net/KY6W5avBgJmnG7Rxs7Q3Lg)**   
  View the health status of file attachments in Service Portal. Antivirus Scanning scans files in the Attachments \[sys_attachments\] table by default. When viewed from a Service Portal page, attachments may not be available for download depending on their health status.