---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Ticket Fields widget

# Ticket Fields widget {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Ticket Fields widget displays information about a request that a user has made. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

## Using the widget {#ticket-fields-widget__section_ljh_gty_jkb}

After a user submits a request, they can track their request on a ticket page in Service Portal. The user can consult the Ticket Fields widget to review the details
of their request and check its resolution status.

Fields for the Ticket Fields widget are defined by the HTML template and the server.

If a user entered variables when submitting the request, they can view those variables in the
Options section.

Nota:  
The values that appear in the Options section are not field values from the ticket. They are Service Catalog variables that are associated with the ticket. For more information, see [Service catalog variables](https://www.servicenow.com/docs/access?context=c_ServiceCatalogVariables&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

## Instance options {#ticket-fields-widget__section_x2h_hty_jkb}

Use the instance options to configure the Ticket Fields widget for a portal page.  
{#ticket-fields-widget__table_jr1_5zy_jkb__entry__2}

| Field | Description |
|-|-|
| Pickup message | Text to communicate the expected resolution time of the ticket. This text is displayed below the ticket fields. The default is <kbd class="ph userinput">${Tickets are picked up within &lt;br/&gt; 4 hours (M-F 9-5)}</kbd>. Ensure that any changes you make are within the curly braces. |
[ ]

{#ticket-fields-widget__table_jr1_5zy_jkb}
**Tarefas relacionadas**   

* [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/lynIFemVqtinm5nwFLYDHQ#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://servicenow-prod.fluidtopics.net/d58mu4yr24EacHoq8xlu3Q "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://servicenow-prod.fluidtopics.net/n~RpiehpyCxriLoPQtFoIw "Take advantage of existing code by cloning and editing an existing widget.")