---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Set up Access Management Automation

# Set up Access Management
Automation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Set up the Access Management Automation application by configuring the Service Portal page to use the default catalog items.

## Antes de Iniciar

* This application requires an Integration Hub or Automation Engine subscription. For more information, see [Legal schedules - Integration Hub
  overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).
* Activate and configure one of the required spokes.
  * Okta spoke
  * Microsoft Entra ID spoke (formerly Microsoft Entra ID spoke)
  * Microsoft Active Directory spoke

  {#setup-access-mngmt__ul_iqc_gdw_lqb}  
  Nota:  
  Configure only the required spokes. For example, if you want to manage access in Okta, configure the Okta spoke.
* Activate the Access Management Automation app
* Role required: admin
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## Procedimento

1. Configure the decision tables to perform these tasks:  
   * Assign users, groups, or both to approve requested items.
   * Assign users, groups, or both to take action on catalog tasks and incidents.
   * Trigger subflow(s) if the automation fails.

   {#setup-access-mngmt__ul_ofk_vcy_lqb}The flows in this application use decision tables to enable admins to configure approvers, assignments, and subflow routing without modifying any of the flows in Workflow Studio. In each decision table by default, you can modify the decision record to select an option (group, user, or subflow) that applies to all catalog items in the application. If you want to have different assignments, approvers, or subflows per catalog item, you can add new decisions for each catalog item within the decision tables.
   1. Navigate to System DefinitionDecision Tables.
   2. Open the required Access Management Automation decision table record.  
      These steps should be repeated for each decision table.
   3. Click the Decisions tab.
   4. Click the decision record.  
   5. Select the required group, user, or subflow in Answer, depending on what the decision table is used for.  
      Nota:  
      Configure these seven decision tables and assign Answer as per your requirements.
      * Access Mgmt. Catalog Task Group Assignment Policy
      * Access Mgmt. Catalog Task User Assignment Policy
      * Access Mgmt. Failed Automation Flow Policy
      * Access Mgmt. Incident Group Assignment Policy
      * Access Mgmt. Incident User Assignment Policy
      * Access Mgmt. Requested Item Group Approval Policy
      * Access Mgmt. Requested Item User Approval Policy

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      If select the Create Incident subflow in the Access Mgmt.
      Failed Automation Flow Policy decision table, you should
      configure the incident assignment decision tables. If you choose
      the Create Event subflow, you can ignore the incident assignment
      decision
      tables.
   {#setup-access-mngmt__substeps_j1d_fcx_lqb}
2. Configure the Service Portal page.  
   Nota:  
   Ensure that you select Default \[Global\] and Global for current update set and application.
   1. Navigate to Service PortalPortals.
   2. Open the Service Portal record.
   3. Click the Catalogs tab.
   4. Click Edit.
   5. Add Access Management to the Service Portal list.  
   6. Click Save.
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## O que Fazer Depois

* To view the catalog items, navigate to Service CatalogCatalog DefinitionsMaintain Catalogs and click Access Management.
* To request a catalog item:  
  Nota:  
  User must have the sn_acc_mgmt_sc.access_mgmt_user, ITIL, and Catalog Admin roles to create and submit catalog items.
  1. Navigate to the Service Portal.
  2. Click the Catalog tab.
  3. Click Browse by Categories.
  4. Select Access Management.
  5. Select the required service from the displayed categories.![Access Management category.]()
  6. Select the required action and submit the catalog item. When the request is approved, the associated flow is triggered and the required user can provide the approval. Activities are logged in the catalog item.
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* If you are using the application to manage access in Okta, ensure that the user has the Okta admin role to retrieve data in the Okta groups module. Also, the user must have the Okta admin role to submit request using the catalog item.
* For information about customizing the widget and macro, see the KB article, [Access Management Automation - Widget \&
  Macro Customisations](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993763).
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