---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Enable instance options for the Activity tab

# Enable instance options for the Activity tab {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Format the work notes and add @mentions in the Activity tab on a standard ticket
page.

## Antes de Iniciar

Role required: sp_admin or admin

You should add the
Activity tab in the standard ticket configuration of a
request type. For information on configuring tabs, see [Configure the standard ticket page](https://servicenow-prod.fluidtopics.net/XjFf_RDAOGOGQL7HZ7fA7w "Give Service Portal users a consistent way to view their submitted requests. You can configure the standard ticket page for different request types.").

## Procedimento

1. Navigate to the request in Service Portal.
2. Press Control and right-click anywhere in the Activity tab.
3. Click Instance Options.
4. Configure settings for the Activity tab.  
   {#enable-instanceop-activity__table_chk_fqc_fmb__entry__2}

   | Instance option | Description |
   |-|-|
   | Enable Rich Text Editor | Option to enable formatting the work notes. Nota: For the Ticket Form for Case (csm_ticket) page, the Activity tab options must be configured from the Activity tab configuration record of the sn_customerservice_case page. 1. Navigate to AllStandard Ticket Configuration. 2. Select the sn_customerservice_case record. 3. In Tab Configurations, select the Activity tab configuration record. 4. Edit the rich_text_editor widget parameter field. {#enable-instanceop-activity__ol_zqz_353_ktb} |
   | Enable @ Mentions (works only when Rich Text Editor is enabled) | Option to enable mentioning the relevant people in work notes. Nota: This option is applicable only when the Enable Rich Text Editor instance option is selected. |
   [Tabela 1. Activity tab instance options]

   {#enable-instanceop-activity__table_chk_fqc_fmb}
5. Click Save.