---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Deactivate a portal

# Deactivate a portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Turn off access to a portal that you no longer want users to visit and optionally redirect them to another portal.

## Antes de Iniciar

Role required: sp_admin or admin

## Por Que e Quando Desempenhar Esta Tarefa

After you deactivate a portal, users are either redirected to an alternate portal that you configure, or they receive a message that the portal is inactive.

If an alternate portal is selected, pages are redirected by replacing the URL suffix of the inactive portal with the suffix of the alternate portal. To confirm that users are redirected to the correct page, complete the
following steps:

* Verify that all necessary resources, such as knowledge base articles and catalog items, are available on the alternate portal.
* If different pages are used on each portal, set up page route maps to map pages from the inactive portal to the alternate portal. For more information, see [Redirect a reference to a page ID](https://servicenow-prod.fluidtopics.net/lKFyWG5WPk2LXxqAdWzikg "Redirect all references from Service Portal widgets to route to a new page with a single record to avoid manually replacing the hard-coded page ID in widgets.").
* If customizations exist for page redirects using the SPEntryPage script include or other methods, test these customizations thoroughly to confirm that there are no conflicts or remove the customizations. For more information, see [Single sign-on, logins, and URL redirects](https://servicenow-prod.fluidtopics.net/heQxDjIoZIaNOqpjvJzZxQ#c_SPSSOLoginAndRedirects "Service Portal uses a combination of system properties and script includes to determine how the system handles URL redirects for users logging in to the portal.").

{#deactivate-portal__ul_oz5_msy_4bc}

To support deactivating and reactivating public portals without search engines deindexing their pages, temporary HTTP 302 redirects are used for inactive portals.

## Procedimento

1. Navigate to AllService PortalPortals.
2. Select a portal.  
   Nota:  
   You can't deactivate the default portal on an instance or any portal configured as an alternate portal for an inactive portal. You can't deactivate or redirect to the Mobile Employee Service Portal (/mesp).
3. Select Inactive.
4. **Opcional:** In the Alternate portal field, select an active portal to which to redirect users who attempt to access the inactive portal.  
   Multiple inactive portals can redirect to the same alternate portal.
5. Select Update.

## Resultado

If you selected an alternate portal, users attempting to access the inactive portal are redirected to the alternate portal. They receive a message informing them that they've been redirected. For example:

If you don't specify an alternate portal, users receive a message that the portal has been deactivated. You can customize these messages from the Message \[sys_ui_message\] table. For more information see, [Message table](https://www.servicenow.com/docs/access?context=r_MessageTable&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

To reactivate a portal, clear the Inactive option.