Activate the page route map for the standard ticket page

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If you have upgraded your instance, redirect the ticket page to standard_ticket page in Service Portal and view requests on the standard ticket page.

    Antes de Iniciar

    Role required: admin or sp_admin

    Procedimento

    1. Navigate to All > Service Portal > Page Route Maps.
    2. Select Standard Ticket Route.
    3. Select the Active check box.
    4. Click Update.