---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# AI Search Assist widget

# AI Search Assist widget {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Improve incident deflection for Service Portal users by displaying the
most relevant search results within a record producer.

## Using the widget {#ais-assist-widget__section_dmj_pzl_h4b}

The widget is included in the Create Incident record producer form to
display items based on keywords entered in the description. These items can be knowledge
articles or Service Catalog items. These search results appear as the user types
the information.
Figura 1. AI Search Assist widget

## Instance options {#ais-assist-widget__section_swt_pzl_h4b}

The AI Search Assist widget doesn't include instance options.
**Tarefas relacionadas**   

* [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/lynIFemVqtinm5nwFLYDHQ#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://servicenow-prod.fluidtopics.net/d58mu4yr24EacHoq8xlu3Q "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://servicenow-prod.fluidtopics.net/n~RpiehpyCxriLoPQtFoIw "Take advantage of existing code by cloning and editing an existing widget.")